Service Manager - Adult Transfers of Care and Continuing Healthcare

Job description

Job responsibilities

Are you a dynamic and experienced leader ready to make a real impact in adult social care? We are seeking a Service Manager to lead our Transfer of Care Team and Continuing Healthcare (CHC) services. This is a pivotal role focused on ensuring safe, timely, and person-centred hospital discharges and effective CHC coordination across our system.

You will be responsible for theoperational managementof hospital discharge pathways, supporting five Team Managers and working closely with the Head of Service to meet performance targets and improve outcomes for residents. Youll also oversee the interface with Continuing Healthcare, ensuring robust processes and collaborative working with health partners.

This is a fast-paced, high-pressure environment that requires a confident, resilient leader with a strong grasp of adult social care legislation, discharge planning, and integrated working.

If you would like to discuss any aspect of the role or employee benefits, please call Grace Clark on 07770934679.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

We are proud to serve the diverse the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.

We are looking for exceptional Social Workers to join us on our journey. We have a range of Teams and locations available so apply or get in touch with us today by calling Beth on 01223 699263. Alternatively, you can email us on welovesocialworkers@cambridgeshire.gov.uk or visit our website for more information.

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Lead and manage the delivery of high-quality, efficient discharge and CHC services.

Support and develop Team Managers and frontline staff across multiple sites.

Drive performance improvement and ensure compliance with statutory duties.

Collaborate with NHS and third-sector partners to ensure seamless care transitions.

Manage risk, safeguarding, and service quality with a focus on continuous improvement.

Contribute to strategic planning and service transformation initiatives.

A qualified Social Worker registered with Social Work England (or equivalent health qualification).

Proven experience in hospital discharge, Continuing Healthcare, or integrated health and social care.

Strong leadership and operational management skills, with the ability to motivate and influence others.

Excellent communication, negotiation, and partnership-building abilities.

Comfortable working with data, managing budgets, and leading change in a complex system.

Resilient, proactive, and committed to delivering person-centred care.

For a full list of the requirements of the role, please check out the Job Description & Person Specification.

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities.If you dont meet every single requirement in the job role but think this could be you, please dont be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

https://www.cambridgeshire.gov.uk/council/jobs-and-careers

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cambridgeshire County Council

Address

Cambridge

PE29 6NT

Employer's website

https://www.cambridgeshire.gov.uk/ (Opens in a new tab)