Job summary
To work within the Reablement Team, to deliver personal care and support to people in
accordance with their personalised support/Reablement plans. Care and support is given in an
enabling way, so that people can maximise their independence.
The Enhanced Response Service is a fast paced service providing support to service users and
who trigger their telecare alarm and to responding to non-injured falls. Promoting independence
and sign posting to Partnership teams to provide care and support in a person-centered way.
We work in pairs, and use council vehicles on shift. You need a full licence and a vehicle.
The ERS operates a 365-day service. The post will require flexible working. This could include regular evening and weekend shifts (for
day staff) and flexible nights including weekends (for night staff), as well as the ability and
willingness to travel across the team geographical area.
This is a rolling campaign, and we will review applications daily so please don't wait for the closing date to apply. The opportunity will be filled as soon as we identify a suitable candidate.
Main duties of the job
1. Assist with provision of personal care, promoting and encouraging
independence.
2. Enable service users to improve or maintain their mobility as per goal-focused care plans.
3. Respond to falls and telecare alerts to provide reassurance and practical assistance in
co-ordination with other services.
4. Apply learning in line with Council
Policy.
5. Undertake completion and reviewing of individualised care planning with service users.
6. Complete or assist with the completion of service user/staff risk assessments.
7. Carry out, with training, agreed clinical procedures.
8. Liaise effectively within the team and with other agencies to ensure effective service delivery.
9. Complete written and electronic documentation regarding care in
accordance with CCC policy.
10. Provide staff support as required, attend training and maintain knowledge and skills. To engage with the supervision and appraisal process.
11. Work in accordance with the CQC definition of good care promoting dignity and
employing an understanding of diversity, mental capacity and safeguarding.
12. Work within the policies and procedures of Cambridgeshire County Council.
13. Demonstrate and promote high care standards, commitment
and communication. Recognise service users as individuals and promote dignity in
care. Understand and support diversity.
14. Act in line with the Data Protection Act.
About us
We have various hours at locations across the county.
The ERS provides support to adults at home, helping people maintain independence. We are responsive and want people with experience of domiciliary services and a passion for care provision.
You will respond to alerts and people who need assistance, such as:
- assistance after a fall
- personal care needs
- reassurance
- silent calls
We offer full training to respond to non-injured calls from our partnership teams.
You'll be based with the team in CPDC, Cambridge. The posts require flexible working (evening, weekend and bank holiday shifts). There's also a night team in operation.
The hourly rate is £10.19 - £10.39, enhanced for Saturdays (£15.29), Sundays (£17.91) and bank holidays (£20.38).
CCC offers a generous mileage allowance and the Local Government Pension. Leave allowance starts at a minimum of 23 days/year.
For questions, please email Recruitment.CFA@cambridgeshire.gov.uk.
Appointments are subject to an Enhanced Disclosure and Barring Service check. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to reflect this diversity, which we believe is beneficial for our employees, the organisation and the communities we serve.
Job description
Job responsibilities
1. To assist with provision of all personal care, such as washing, dressing, toileting,
shaving, mouth care, catheter care, feeding, meal preparation and others, within the
parameters of the care plan. The emphasis is on promoting and encouraging
independence.
2. To enable service users to improve or maintain their mobility through exercise and the
use of mobility appliances or fitting equipment if appropriate as prescribed in goal
focussed care plans - as agreed by qualified professionals - nurses, occupational
therapists and physiotherapists.
3. To respond to falls and telecare alerts to provide reassurance and practical assistance in
co-ordination with other services, such as Fire and Rescue and Ambulance.
4. To apply learning from adult protection, diversity and mental capacity act training,
recognising and reporting any situations, incidents or concerns in line with Council
Policy.
5. To undertake completion of individualised care planning with service users and the
reviewing of plans and achievements with service users.
6. To complete or assist with the completion of service user / staff risk assessments e.g.
initial home risk, medication, moving and handling.
7. To carry out, with training, agreed clinical procedures e.g. simple wound care.
8. To liaise effectively within the team and with other agencies e.g. assistive technology or
health colleagues, to ensure the service is delivered effectively.
9. To complete written and electronic documentation regarding service user’s care in
accordance with CCC policy.
10. To provide staff support such as inductions, mentorship and NVQ assessments.
11. To work in accordance with the CQC definition of good care promoting dignity and
employing an understanding of diversity, mental capacity and safeguarding.
Clinical and Practice Governance.
12. To work within the policies and procedures of Cambridgeshire County Council.
13. To work in a way that demonstrates and promotes high standards of care, commitment
and communication. To recognise service users as individuals and promote dignity in
care. To understand and support diversity.
14. To attend regular training and maintain up to date, appropriate, knowledge and skills. To
engage with the supervision and appraisal process.
15. To maintain confidentiality in accordance with the Data Protection Act.
16. Safeguarding commitment: We are committed to safeguarding and promoting the
welfare of children and young people/vulnerable adults. We require you to understand
and demonstrate this commitment.
Job description
Job responsibilities
1. To assist with provision of all personal care, such as washing, dressing, toileting,
shaving, mouth care, catheter care, feeding, meal preparation and others, within the
parameters of the care plan. The emphasis is on promoting and encouraging
independence.
2. To enable service users to improve or maintain their mobility through exercise and the
use of mobility appliances or fitting equipment if appropriate as prescribed in goal
focussed care plans - as agreed by qualified professionals - nurses, occupational
therapists and physiotherapists.
3. To respond to falls and telecare alerts to provide reassurance and practical assistance in
co-ordination with other services, such as Fire and Rescue and Ambulance.
4. To apply learning from adult protection, diversity and mental capacity act training,
recognising and reporting any situations, incidents or concerns in line with Council
Policy.
5. To undertake completion of individualised care planning with service users and the
reviewing of plans and achievements with service users.
6. To complete or assist with the completion of service user / staff risk assessments e.g.
initial home risk, medication, moving and handling.
7. To carry out, with training, agreed clinical procedures e.g. simple wound care.
8. To liaise effectively within the team and with other agencies e.g. assistive technology or
health colleagues, to ensure the service is delivered effectively.
9. To complete written and electronic documentation regarding service user’s care in
accordance with CCC policy.
10. To provide staff support such as inductions, mentorship and NVQ assessments.
11. To work in accordance with the CQC definition of good care promoting dignity and
employing an understanding of diversity, mental capacity and safeguarding.
Clinical and Practice Governance.
12. To work within the policies and procedures of Cambridgeshire County Council.
13. To work in a way that demonstrates and promotes high standards of care, commitment
and communication. To recognise service users as individuals and promote dignity in
care. To understand and support diversity.
14. To attend regular training and maintain up to date, appropriate, knowledge and skills. To
engage with the supervision and appraisal process.
15. To maintain confidentiality in accordance with the Data Protection Act.
16. Safeguarding commitment: We are committed to safeguarding and promoting the
welfare of children and young people/vulnerable adults. We require you to understand
and demonstrate this commitment.
Person Specification
Qualifications
Essential
- Qualifications
- - A willingness to work towards NVQ III in Health & Social Care
- - Evidence of good standard of general education including basic literacy and numeracy skills
- Knowledge
- - Extensive knowledge of working in the community providing care
- - Good IT skills ability to use a computer to record electronically
- - Willing to develop knowledge
- Skills
- - Ability to provide personal care in a way that promotes independence
- - Ability to manage medicines and understand and adopt appropriate practices in relation to infection control and moving and handling
- - Ability to interact and communicate with clients with a range of needs from a variety of backgrounds
- - Good communication skills, written and verbal, ability to communicate with other professionals
- - Sensitive to service users emotional and cultural needs
- - To be able to reflect on your own practice and learn from it
- - Ability to make day-to-day decisions an ability to manage your work under pressure
- - Ability to use initiative and to seek guidance appropriately
- Experience
- - Working in a care environment
- - Experience of working with the public
- Safeguarding
- - Demonstrate an understanding of the safe working practices that apply to this
- role. Ability to work in a way that promotes the safety and well-being of children and young people/vulnerable adults
- Other
- - Flexibility to work over seven days per week, to support the delivery of a 24hr service
- - Commitment to continued development and willingness to undertake training
- - Ability to travel independently across the catchment area
Desirable
- Qualifications
- - Evidence of other systematic or accredited health care training
- Knowledge
- - Knowledge of the local area
- - Knowledge of the community and voluntary services that will enable service users to maintain their independence post discharge
- - Proven ability in mentoring junior staff
- Experience
- - IT experience
- - Administrator experience
- - Experience in rehabilitation/therapy
- - Experience of working in a multidisciplinary team
Person Specification
Qualifications
Essential
- Qualifications
- - A willingness to work towards NVQ III in Health & Social Care
- - Evidence of good standard of general education including basic literacy and numeracy skills
- Knowledge
- - Extensive knowledge of working in the community providing care
- - Good IT skills ability to use a computer to record electronically
- - Willing to develop knowledge
- Skills
- - Ability to provide personal care in a way that promotes independence
- - Ability to manage medicines and understand and adopt appropriate practices in relation to infection control and moving and handling
- - Ability to interact and communicate with clients with a range of needs from a variety of backgrounds
- - Good communication skills, written and verbal, ability to communicate with other professionals
- - Sensitive to service users emotional and cultural needs
- - To be able to reflect on your own practice and learn from it
- - Ability to make day-to-day decisions an ability to manage your work under pressure
- - Ability to use initiative and to seek guidance appropriately
- Experience
- - Working in a care environment
- - Experience of working with the public
- Safeguarding
- - Demonstrate an understanding of the safe working practices that apply to this
- role. Ability to work in a way that promotes the safety and well-being of children and young people/vulnerable adults
- Other
- - Flexibility to work over seven days per week, to support the delivery of a 24hr service
- - Commitment to continued development and willingness to undertake training
- - Ability to travel independently across the catchment area
Desirable
- Qualifications
- - Evidence of other systematic or accredited health care training
- Knowledge
- - Knowledge of the local area
- - Knowledge of the community and voluntary services that will enable service users to maintain their independence post discharge
- - Proven ability in mentoring junior staff
- Experience
- - IT experience
- - Administrator experience
- - Experience in rehabilitation/therapy
- - Experience of working in a multidisciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
