Wiltshire Council

Support Worker

The closing date is 31 March 2026

Job summary

Salary: £13.47 - £13.90 per hour

Hours per week: Casual

Rolling advert: We are continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.

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https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/6790/?utm_medium=jobshare/details?sType=NHSJobs#/reference/6790

Day Service Promoting Health, Ensuring Care

We are passionate about our community and take pride in our work. We encourage a culture that puts our customers at the heart of everything we do through trust and respect, empowering people to develop skills, collaborate and innovate to find solutions, be open, take responsibility, to listen and learn.

At Riverbank we provide care to customers throughout the year. As a casual relief bank support worker, you will perform your duties in a person-centred manner, promoting wellbeing, choices, dignity, and independence. You will support customers with personal care needs, social daily living skills and leisure or work activities.

The Day Service collaborates with customers to identify and achieve outcomes, supporting individuals in a variety of activities within the service or local community, 5 days a week.

Main duties of the job

At Meadow Lodge we provide short breaks away from the family home supporting customers, enabling them to take part in meaningful community focused activities or activities.We work with families, paid and unpaid carers to ensure that they are also involved and listened to, we will support the customer in the most appropriate way to enable them to maximise their independence.

Service / Function:To provide excellent quality Care Quality Commission (CQC) registered respite services to customers. Such services need to be delivered in a business-like manner, promoting independence, responding to crisis and delivering good outcomes for people using the Think Local Act Personal principles of a good life.

The services in the Provider Services function include:

3 respite services

Shared lives services

Day services

Intensive Support Service

Enablement & Outreach Service

The post holder will ensure that services are delivered to the highest standards, providing robust quality assurance, compliant with all legal and statutory requirements and within an effective and efficient performance management and budgetary framework.

As a casual worker, you will have no fixed hours and will work on an as-needed basis, depending on Wiltshire Council's requirements and your availability. You are not obligated to be available, and the Council is not obliged to offer you work.

About us

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.

While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

This role may be subject to certain successful security checks; please see the role description for more information.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Details

Date posted

11 March 2026

Pay scheme

Other

Salary

£13.47 to £13.90 an hour

Contract

Bank

Working pattern

Part-time

Reference number

F0041-6790

Job locations

Meadow Lodge

Chippenham

SN15 3PE


Job description

Job responsibilities

Specific duties and responsibilities include:

Work in a person-centred way with customers and promote their wellbeing, choices, dignity and independence. This will be achieved through the key-worker system.

Planning activities for and with customers, taking into account differing needs, wishes and preferences.

Creation of menus taking into account medical conditions, wishes, preferences, diets, etc.

Support customers either living in their own home, or whilst visiting the settings.

Where appropriate, support customers to understand and maintain their tenancies, or licence agreements.

Support customers moving into or out of the property; to be involved in the planning, preparation and execution of the move, or stay at short break services.

Encourage and support customers in their personal, social (including religious), and leisure and work activities.

Support customers maintain and develop relationships.

When required undertake sleeping-in duties or waking night duties on the premises.

Act as a link person between the customer and work, college or leisure establishments and advising those establishments as necessary on the requirements or needs of the customer.

Provide emotional and practical support for customers with everyday issues or when customers are faced with more difficult decisions or experiences.

Assist/support customers with all aspects of their financial and home management so that financial commitments (paying bills, shopping, benefit claims, etc) are met.

Assist customers with household tasks.

Where required, assist customers in administering their own medicine, or administer medication to customers if this is required.

Seek advice and guidance from Senior support workers and the Team Leader.

Only in exceptional circumstances will the postholder will be responsible for running shifts and should normally have access to more senior staff members whilst on shift.

Focus on the individual, their strengths, choices, assets and goals through person centred planning.

Job description

Job responsibilities

Specific duties and responsibilities include:

Work in a person-centred way with customers and promote their wellbeing, choices, dignity and independence. This will be achieved through the key-worker system.

Planning activities for and with customers, taking into account differing needs, wishes and preferences.

Creation of menus taking into account medical conditions, wishes, preferences, diets, etc.

Support customers either living in their own home, or whilst visiting the settings.

Where appropriate, support customers to understand and maintain their tenancies, or licence agreements.

Support customers moving into or out of the property; to be involved in the planning, preparation and execution of the move, or stay at short break services.

Encourage and support customers in their personal, social (including religious), and leisure and work activities.

Support customers maintain and develop relationships.

When required undertake sleeping-in duties or waking night duties on the premises.

Act as a link person between the customer and work, college or leisure establishments and advising those establishments as necessary on the requirements or needs of the customer.

Provide emotional and practical support for customers with everyday issues or when customers are faced with more difficult decisions or experiences.

Assist/support customers with all aspects of their financial and home management so that financial commitments (paying bills, shopping, benefit claims, etc) are met.

Assist customers with household tasks.

Where required, assist customers in administering their own medicine, or administer medication to customers if this is required.

Seek advice and guidance from Senior support workers and the Team Leader.

Only in exceptional circumstances will the postholder will be responsible for running shifts and should normally have access to more senior staff members whilst on shift.

Focus on the individual, their strengths, choices, assets and goals through person centred planning.

Person Specification

Experience

Essential

  • Proven ability to use a variety of communication methods effectively.
  • Physically fit and able to perform all requirements of the job role.
  • Previous experience of building good working relationships and teamworking.
  • Proven ability of being able to remain calm and make decisions in difficult situations.
  • Fluent in English

Desirable

  • Knowledge of the Person-centred approach.
  • Good IT skills.
  • Experience of supporting people on a one to one basis.
  • Driver.

Qualifications

Essential

  • General Education to GCSE A*-C or equivalent skills and experience.
  • Current knowledge of relevant legislation and guidance in relation to working with, and the safeguarding of, vulnerable adults.
  • Willingness to undertake L2 Diploma in Health & Social Care (Adults).

Desirable

  • L2 Diploma in Health & Social Care (Adults) or equivalent.
  • Knowledge of First Aid and experience of applying it.
  • Awareness of health and safety requirements and able to perform moving & handling safely.
  • Knowledge of the principles of Food Hygiene.
Person Specification

Experience

Essential

  • Proven ability to use a variety of communication methods effectively.
  • Physically fit and able to perform all requirements of the job role.
  • Previous experience of building good working relationships and teamworking.
  • Proven ability of being able to remain calm and make decisions in difficult situations.
  • Fluent in English

Desirable

  • Knowledge of the Person-centred approach.
  • Good IT skills.
  • Experience of supporting people on a one to one basis.
  • Driver.

Qualifications

Essential

  • General Education to GCSE A*-C or equivalent skills and experience.
  • Current knowledge of relevant legislation and guidance in relation to working with, and the safeguarding of, vulnerable adults.
  • Willingness to undertake L2 Diploma in Health & Social Care (Adults).

Desirable

  • L2 Diploma in Health & Social Care (Adults) or equivalent.
  • Knowledge of First Aid and experience of applying it.
  • Awareness of health and safety requirements and able to perform moving & handling safely.
  • Knowledge of the principles of Food Hygiene.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Council

Address

Meadow Lodge

Chippenham

SN15 3PE


Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)

Employer details

Employer name

Wiltshire Council

Address

Meadow Lodge

Chippenham

SN15 3PE


Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Leader

Karen Rogerson

Karen.Rogerson@wiltshire.gov.uk

Details

Date posted

11 March 2026

Pay scheme

Other

Salary

£13.47 to £13.90 an hour

Contract

Bank

Working pattern

Part-time

Reference number

F0041-6790

Job locations

Meadow Lodge

Chippenham

SN15 3PE


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