Wiltshire Council

Investigating Manager

The closing date is 08 April 2026

Job summary

Salary: £46,041 -£48,472 pro rata (Inclusive of 7.5% Market Supplement)

Hours per week: 30 hours

Interview date: To be confirmed after shortlisting

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Our dedicated MASH Team is on the lookout for a dynamic Investigating Manager to join them.

The Adult MASH (Multi-Agency Safeguarding Hub) Team offers crucial support to individuals who are at risk of or have experienced harm and have care and support needs.

The team works closely with a variety of services and virtual partner agencies, these include Childrens Services, Police, various health colleagues, CQC and Advocacy as well as a range of voluntary and provider services.

Our ideal candidate should possess substantial experience of case work with adults in a community health setting and leading safeguarding investigations alongside expert knowledge of social care legislation and policies relating to the safeguarding of adults at risk.

This position comes with a 7.5% market supplement payment. All market supplement payments are subject to review on an annual basis.

Main duties of the job

As an Investigating Manager, you will oversee all aspects of Section 42 enquires concerning adults at risk. This will include setting actions, agreeing on minutes and maintain oversight of the investigation from start to finish.

For more complex investigations, involving care homes or hospital wards you will be required to take on the role of Investigating Officer.

You will be responsible for monitoring the safeguarding process to ensure it is adequately completed and outcomes are actioned appropriately.

With a minimum of 3 years' post-qualification experience in a social care setting, you should be able to demonstrate extensive professional development since qualifying.

Holding a degree in Social Work alongside Social Work England registration will be essential.

Contact details:Eleanor Smith, Team Manager, at Eleanor.Smith@wiltshire.gov.uk

About us

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best.

We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Details

Date posted

26 March 2026

Pay scheme

Other

Salary

£46,041 to £48,472 a year (Inclusive of 7.5% Market Supplement)

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

F0041-6645

Job locations

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN


Job description

Job responsibilities

To operate as an Advanced Social Work Professional / Advanced Occupational Therapist Professional taking the investigating manager role in Adult Protection.

The role involves complex work with regard to the Mental Capacity Act and Mental Health Act interface. Providing a consultative role based on developing skill, experience and expertise within Wiltshire.

To use advanced expertise and knowledge to triage referrals, establish thresholds on which to base action plans and to take the overall management of investigations .

To be proactive in the development and implementation of Safeguarding Adults at Risk and Making Safeguarding Personal.

To play a part in service development and lead on efficient and effective delivery of practice standards and service quality.

Specific duties and responsibilities include:

To be a specialist on Safeguarding/Adult protection matters within the team, playing a part in ensuring that all members of Wiltshire Council are working in accordance with current policies, procedures and strategies to include the application of the Mental Capacity Act and DoLS via advice given at the point of triage and over the phone.

To act as an investigating manager regarding adults at risk by overseeing all elements of the s42 enquiry including; setting the actions; agreeing minutes; and concluding the investigations. This to cover all the investigations within the council from start to finish.

For more complex investigations to take the role of Investigating Officer for example an investigation into a care home or hospital ward.

To provide independent specialist advice and consultancy to staff and other relevant agencies on matters pertaining to Safeguarding Adults and the implementation of policies, procedures and strategies

To support the development of behaviour and practice of team members and other colleagues to ensure high quality and effective social work practice via taking part in the quarterly training meetings.

To contribute to staff development in the specialist area of Safeguarding Adults at risk by helping to facilitate training and by modelling specialist skills

To ensure the investigation and monitoring safeguarding process is adequately completed, outcomes identified and actioned appropriately

To maintain a knowledge base of relevant law, policy and practice trends in the area of Adult protection to inform others

Develop close effective working relationships with partners.

Job description

Job responsibilities

To operate as an Advanced Social Work Professional / Advanced Occupational Therapist Professional taking the investigating manager role in Adult Protection.

The role involves complex work with regard to the Mental Capacity Act and Mental Health Act interface. Providing a consultative role based on developing skill, experience and expertise within Wiltshire.

To use advanced expertise and knowledge to triage referrals, establish thresholds on which to base action plans and to take the overall management of investigations .

To be proactive in the development and implementation of Safeguarding Adults at Risk and Making Safeguarding Personal.

To play a part in service development and lead on efficient and effective delivery of practice standards and service quality.

Specific duties and responsibilities include:

To be a specialist on Safeguarding/Adult protection matters within the team, playing a part in ensuring that all members of Wiltshire Council are working in accordance with current policies, procedures and strategies to include the application of the Mental Capacity Act and DoLS via advice given at the point of triage and over the phone.

To act as an investigating manager regarding adults at risk by overseeing all elements of the s42 enquiry including; setting the actions; agreeing minutes; and concluding the investigations. This to cover all the investigations within the council from start to finish.

For more complex investigations to take the role of Investigating Officer for example an investigation into a care home or hospital ward.

To provide independent specialist advice and consultancy to staff and other relevant agencies on matters pertaining to Safeguarding Adults and the implementation of policies, procedures and strategies

To support the development of behaviour and practice of team members and other colleagues to ensure high quality and effective social work practice via taking part in the quarterly training meetings.

To contribute to staff development in the specialist area of Safeguarding Adults at risk by helping to facilitate training and by modelling specialist skills

To ensure the investigation and monitoring safeguarding process is adequately completed, outcomes identified and actioned appropriately

To maintain a knowledge base of relevant law, policy and practice trends in the area of Adult protection to inform others

Develop close effective working relationships with partners.

Person Specification

Qualifications

Essential

  • CQSW, DIPSW, CSS or BSc SW
  • DepCOT, Social Work England Registered
  • Professional Qualification In Occupational Therapy
  • Registered with Social Work England as an Occupational Therapist
  • Minimum of three years post qualification experience working in the field of Adult care/Adult protection

Desirable

  • Full PQ Award (Levels 1 6)
  • Approved Mental Health Professional or have experience of working within a team supporting people with learning disabilities.
  • Best Interest Assessor

Experience

Essential

  • Minimum of three years post qualification experience working in the field of Adult care/Adult protection
  • Extensive experience of case work with adults in a local authority Social Services of community health setting, including work with users, carers and a range of professionals across all sectors
  • PQ Award or evidence of equivalent practice development, including an extensive professional CPD record.
  • Evidence of in depth knowledge and experience of supporting people with dementia related illness
  • Expert knowledge of relevant legislation, national policy and strategy background in relation to specialist areas
  • Expert knowledge of relevant legislation, national policy and strategy background in relation to current health and social care policies.
  • Expert knowledge of social care legislation and policy as it relates to safeguarding of adults at risk
  • Displays a commitment to the protection and safeguarding of adults at risk
  • Extensive experience of leading safeguarding investigations
  • Displays a commitment to the implementation of the Mental Capacity act and Human Rights Act
  • The ability to work autonomously, under pressure and to strict deadlines
  • Fluent in English

Desirable

  • Best Interest Assessor
  • Good knowledge of the interface between the Mental Capacity Act and Mental Health Act
  • Understanding and awareness of the roles of CQC and other regulatory requirements
  • In-depth knowledge and experience of supporting people with learning disabilities where appropriate
  • Experience of safeguarding with people with a learning disability
  • Experience of partnership working
Person Specification

Qualifications

Essential

  • CQSW, DIPSW, CSS or BSc SW
  • DepCOT, Social Work England Registered
  • Professional Qualification In Occupational Therapy
  • Registered with Social Work England as an Occupational Therapist
  • Minimum of three years post qualification experience working in the field of Adult care/Adult protection

Desirable

  • Full PQ Award (Levels 1 6)
  • Approved Mental Health Professional or have experience of working within a team supporting people with learning disabilities.
  • Best Interest Assessor

Experience

Essential

  • Minimum of three years post qualification experience working in the field of Adult care/Adult protection
  • Extensive experience of case work with adults in a local authority Social Services of community health setting, including work with users, carers and a range of professionals across all sectors
  • PQ Award or evidence of equivalent practice development, including an extensive professional CPD record.
  • Evidence of in depth knowledge and experience of supporting people with dementia related illness
  • Expert knowledge of relevant legislation, national policy and strategy background in relation to specialist areas
  • Expert knowledge of relevant legislation, national policy and strategy background in relation to current health and social care policies.
  • Expert knowledge of social care legislation and policy as it relates to safeguarding of adults at risk
  • Displays a commitment to the protection and safeguarding of adults at risk
  • Extensive experience of leading safeguarding investigations
  • Displays a commitment to the implementation of the Mental Capacity act and Human Rights Act
  • The ability to work autonomously, under pressure and to strict deadlines
  • Fluent in English

Desirable

  • Best Interest Assessor
  • Good knowledge of the interface between the Mental Capacity Act and Mental Health Act
  • Understanding and awareness of the roles of CQC and other regulatory requirements
  • In-depth knowledge and experience of supporting people with learning disabilities where appropriate
  • Experience of safeguarding with people with a learning disability
  • Experience of partnership working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN


Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)

Employer details

Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN


Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Manager

Eleanor Smith

Eleanor.Smith@wiltshire.gov.uk

Details

Date posted

26 March 2026

Pay scheme

Other

Salary

£46,041 to £48,472 a year (Inclusive of 7.5% Market Supplement)

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

F0041-6645

Job locations

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN


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