Resettlement and Migration Team Leader

Job description

Job responsibilities

The Resettlement and Migration Team Leader will directly manage a team of Casework Support Officers (CWSO) delivering front line support to displaced persons and refugees resettled in Wiltshire. Working closely with other Resettlement and Migration Team Leaders to create a joined up and consistent signposting service, ensuring the council fulfils the requirements as specified by the Home Office and the Ministry of Housing, Communities and Local Government (MHCLG). Resettlement and Migration Team Leaders will oversee the holistic assessment of service users and ensure appropriate referrals to internal and external agencies, ensuring compliance with GDPR. Resettlement and Migration Team Leaders will collaborate closely with Refugee Resettlement and Migration Service Team Managers to ensure a cohesive and consistent approach in delivering a robust service, focusing on the successful support and integration of displaced individuals and through providing advice and information to support effective decision making. Resettlement and Migration Team Leaders will collaborate with Service Development Officers to relay the requirements of service users as documented by the casework team, fostering a feedback loop of continuous improvement. Specific duties and responsibilities include:

Providing day to day leadership and line management of caseworkers, ensuring their workloads are managed effectively and efficiently, and resources are allocated according to demand, developing their professional skills and performance and helping them meet their agreed objectives. Utilising Oracle and following HR policies and processes in all aspects of line management, ranging from recruitment, induction, development and performance management.

Supervising the work of caseworkers to ensure it is delivered to the required standards, providing regular support, advice and casework supervision meetings and regularly reviewing service users support and integration plans. Ensuring the team work in alignment with casework support officer work plans and identify and implement training and development to meet team needs.

Identifying and escalating risks, ensuing team adhere to policies, such as lone working procedures and safeguarding requirements.

Resolving intricate and contentious casework issues and escalating to Team Manager as appropriate.

Advising and assisting CWSOs in dealing with the variety of resettlement and integration needs of service users to support the delivery of resettlement and dispersal programmes in Wiltshire, working towards integration and independence of the service user.

Overseeing the work of the CWSOs in assessing individual and family needs and advising regarding move-on options.

Leading on information sharing with authorities on transfer relocations into and out of the county, as directed by the Team Manager.

Co-ordinating and managing the volunteer network and ensure all supervision, safeguarding and training requirements are met.

Collaborating with the Team Manager to identify areas for service improvement, team capacity and developing ways of working.

Maintain a good working knowledge of current issues, statutory council services, voluntary and community services and national relevant support agencies to ensure service users are signposted appropriately.

Deputising for the Team Manager when necessary.

Specific requirements for this post:

Some out of hours working (specifically during arrivals of new refugee families, emergencies or training)

Travel to provide casework support across the county.

Use of (council provided) technology to provide virtual casework support.

Person Specification

Qualifications

Essential

• Experience of line management, including the ability to diffuse conflicts, have difficult conversations,
• implement unpopular decisions and develop a strong cohesive team
• Education to QCF 6 / degree level or can demonstrate equivalent relevant and appropriate knowledge,
• skills and / or experience.
• Good understanding of local or central government or similar quasi-government body
• Good understanding of social care legislation and the wider context of government policy
• Good understanding of a range of public and voluntary and community services and the experience of
• new arrivals in the UK
• Ability to communicate effectively with people in a variety of ways and levels.
• Ability to work using own initiative, planning and prioritising workload.
• Experience of working both independently and in a team-oriented collaborative environment.
• Ability to quickly understand requirements, manage expectations appropriately and deliver outcomes.
• Flexible and able to adapt easily to shifting priorities, demands and timelines.
• Experience of using Microsoft SharePoint and other council ICT systems
• Ability to compile, analyse and report on data
• The ability to build effective relationships with all internal and external stakeholders and to manage and
• maintain relations with delivery partners.
• The ability to deal with people at all levels confidently, sensitively and diplomatically.
• Excellent customer services skills
• Experience of working with the public in a customer facing role
• Support development and delivery of team plans.

Desirable

• Experience of working with displaced people in a supportive role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN

Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)