Wiltshire Council

Senior Support Worker

The closing date is 27 January 2026

Job summary

** WE ARE CURRENTLY UNABLE TO ACCEPT APPLICATIONS VIA NHS JOBS. TO CONTINUE WITH YOUR APPLICATION, PLEASE USE THE FOLLOWING LINK TO OUR CAREERS SITE **

https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/6360/?utm_medium=jobshare/details?sType=NhsJobs#/reference/6360

Salary:£16.35 - £17.47(Plus 10% unsocial hours for qualifying shifts)

Hours per week:22.5 hours

Interview date:To be confirmed after shortlisting

Wiltshire Support at Home - Your home, Our Support, Your Independence

If you are passionate about helping othersand eager to advance in the care industry, consider joining our team as a Senior Support Worker!

Main duties of the job

We believe in growing talent from within and offer our staff opportunities like NVQ apprenticeships, providing you with a solid foundation for career progression.

Ourservice aids those recently discharged from the hospital or under the care of the Rapid Response Service, providing short to mid-term homecare support to promote independence.

As a Senior Support Worker, you willmonitor, support, and supervise our dedicated Support Workers, ensuring the delivery of the highest standard of services for our valued customers.

We would like to welcome candidates with either an NVQ Level 3 or equivalent substantial experience in a related field to apply, and we also welcome those who show an interested in pursuing a relevant qualification.

About us

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.

Details

Date posted

15 January 2026

Pay scheme

Other

Salary

£16.35 to £17.47 an hour Plus 10% unsocial hours for qualifying shifts

Contract

Permanent

Working pattern

Part-time

Reference number

F0041-6360

Job locations

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN


Job description

Job responsibilities

To lead a team of support workers.. Provide ongoing monitoring, support and supervision to support workers. The post holder will ensure that services are delivered to the highest standards, providing robust quality assurance, compliant with all legal and statutory requirements and within an effective and efficient performance management and budgetary framework. Specific duties and responsibilities:

Work closely with the Team Leader and other relevant colleagues creating person centered and CQC compliant support plans.

Attend the customers first visit from the Wiltshire Support at Home service to introduce the service and support the customer in understanding the support approach.

Be able to undertake risk assessment and encourage positive risk-taking approach. Complete risk assessments which may include environmental, medication and mobility, working with customers and support workers to manage risk and record actions and strategies agreed.

Instigate where appropriate the management and oversight of the correct procedures for carrying out Medication Assessments and the completion of paperwork to be placed in the customers home for the Support Workers

Liaise with health colleagues to raise any medication concerns and seek appropriate instructions and guidance

Work collaboratively with partners this may include Health Teams, Care Homes, Care Agencies and Hospitals. Have a good understanding of the discharge process and requirements of supporting people recently discharged from hospital, take responsibility for ensuring that relevant information (health conditions and medication) is gathered, and systems are in place to ensure the customer and staff remain safe and risks are managed appropriately.

Assist in the provision of appropriate safe care, in accordance with the regulations and quality standards. When leading out of hours cover, initiative will need to be taken to ensure the team are following correct procedures.

Have a thorough knowledge of CQC regulations and how they enforce them through the inspection process.

Job description

Job responsibilities

To lead a team of support workers.. Provide ongoing monitoring, support and supervision to support workers. The post holder will ensure that services are delivered to the highest standards, providing robust quality assurance, compliant with all legal and statutory requirements and within an effective and efficient performance management and budgetary framework. Specific duties and responsibilities:

Work closely with the Team Leader and other relevant colleagues creating person centered and CQC compliant support plans.

Attend the customers first visit from the Wiltshire Support at Home service to introduce the service and support the customer in understanding the support approach.

Be able to undertake risk assessment and encourage positive risk-taking approach. Complete risk assessments which may include environmental, medication and mobility, working with customers and support workers to manage risk and record actions and strategies agreed.

Instigate where appropriate the management and oversight of the correct procedures for carrying out Medication Assessments and the completion of paperwork to be placed in the customers home for the Support Workers

Liaise with health colleagues to raise any medication concerns and seek appropriate instructions and guidance

Work collaboratively with partners this may include Health Teams, Care Homes, Care Agencies and Hospitals. Have a good understanding of the discharge process and requirements of supporting people recently discharged from hospital, take responsibility for ensuring that relevant information (health conditions and medication) is gathered, and systems are in place to ensure the customer and staff remain safe and risks are managed appropriately.

Assist in the provision of appropriate safe care, in accordance with the regulations and quality standards. When leading out of hours cover, initiative will need to be taken to ensure the team are following correct procedures.

Have a thorough knowledge of CQC regulations and how they enforce them through the inspection process.

Person Specification

Qualifications

Essential

  • NVQ Level 4 or equivalent significant experience in a relevant field (or a commitment to
  • undertake qualification) e.g. Health, social care, adult education etc.
  • Experience of supporting with adults within a care environment
  • HSE recognised First Aid at Work qualification or willingness to achieve a qualification in first aid.
  • Previous experience of contributing to the supervision of others or ability to demonstrate the
  • required skills
  • Up-to-date knowledge of relevant legislation and guidance in relation to working with, and the
  • safeguarding of, adults.
  • Experience and current up-to-date knowledge of moving and handling procedures.
  • Well-developed interpersonal skills and ability to effectively communicate with people in a
  • variety of ways and levels.
  • Good organisational skills.
  • Ability to prioritise tasks and work on own initiative against deadlines
  • Ability to utilise a range of software including electronic social care records.
  • Physically fit and able to perform all requirements of the job role
  • Ability to work in a person-centred way to meet individual outcomes
  • Fully fluent in spoken and written English

Desirable

  • Experience of working with in a care support service.
  • Experience of working within a CQC registered service
  • Understanding of the Care Act 2014; Health and Social Care Act 2008
  • Able to demonstrate an ability to work as part of a team and provide/ implement instructions
  • Qualification as a trainer.

Experience

Essential

  • High level of relevant and practical experience acquired on.
  • An advanced understanding of relevant procedures and working practices.
  • Advanced knowledge of specialist function relevant to service area.
  • Excellent ICT skills including use of Microsoft applications and specialist systems.
  • Significant experience of working with clients and client groups with complex needs.
  • Proven ability to carry out client risk assessments to identify eligibility for service provision
  • and/or risk of harm.
  • Proven ability to advise and guide clients to encourage development and to access services to
  • which they are entitled.
  • Ability to build trust and confidence with clients, client groups and colleagues.
  • Proven ability to interpret situations, analyse behaviours to make judgements and deliver
  • interventions to achieve outcomes.
  • Proven ability to deliver training.
Person Specification

Qualifications

Essential

  • NVQ Level 4 or equivalent significant experience in a relevant field (or a commitment to
  • undertake qualification) e.g. Health, social care, adult education etc.
  • Experience of supporting with adults within a care environment
  • HSE recognised First Aid at Work qualification or willingness to achieve a qualification in first aid.
  • Previous experience of contributing to the supervision of others or ability to demonstrate the
  • required skills
  • Up-to-date knowledge of relevant legislation and guidance in relation to working with, and the
  • safeguarding of, adults.
  • Experience and current up-to-date knowledge of moving and handling procedures.
  • Well-developed interpersonal skills and ability to effectively communicate with people in a
  • variety of ways and levels.
  • Good organisational skills.
  • Ability to prioritise tasks and work on own initiative against deadlines
  • Ability to utilise a range of software including electronic social care records.
  • Physically fit and able to perform all requirements of the job role
  • Ability to work in a person-centred way to meet individual outcomes
  • Fully fluent in spoken and written English

Desirable

  • Experience of working with in a care support service.
  • Experience of working within a CQC registered service
  • Understanding of the Care Act 2014; Health and Social Care Act 2008
  • Able to demonstrate an ability to work as part of a team and provide/ implement instructions
  • Qualification as a trainer.

Experience

Essential

  • High level of relevant and practical experience acquired on.
  • An advanced understanding of relevant procedures and working practices.
  • Advanced knowledge of specialist function relevant to service area.
  • Excellent ICT skills including use of Microsoft applications and specialist systems.
  • Significant experience of working with clients and client groups with complex needs.
  • Proven ability to carry out client risk assessments to identify eligibility for service provision
  • and/or risk of harm.
  • Proven ability to advise and guide clients to encourage development and to access services to
  • which they are entitled.
  • Ability to build trust and confidence with clients, client groups and colleagues.
  • Proven ability to interpret situations, analyse behaviours to make judgements and deliver
  • interventions to achieve outcomes.
  • Proven ability to deliver training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN


Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)

Employer details

Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN


Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Assistant

Oliwia Saja (Recruitment Assistant)

oliwia.saja@wiltshire.gov.uk

01225718040

Details

Date posted

15 January 2026

Pay scheme

Other

Salary

£16.35 to £17.47 an hour Plus 10% unsocial hours for qualifying shifts

Contract

Permanent

Working pattern

Part-time

Reference number

F0041-6360

Job locations

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN


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