Wiltshire Council

Support Worker

The closing date is 27 January 2026

Job summary

Salary: £25,989 - £26,824 (plus 10% unsocial hours for qualifying shifts)

Hours per week: 37 hours

Rolling advert: We are continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.

*** WE ARE CURRENTLY UNABLE TO ACCEPT APPLICATIONS DIRECT ON NHS JOBS. IF YOU WISH TO BE CONSIDERED FOR THE ROLE PLEASE APPLY ON OUR WEBSITE OR COPY AND PASTE THE LINK BELOW IN TO YOUR BROWSER. ***

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Wiltshire Support at Home - Your home, Our Support, Your Independence

If you are passionate about making a real difference to peoples lives and looking to start your career in the care industry, this is the perfect opportunity for you. We believe in nurturing talent from within, offering extensive training, progression and diploma opportunities available.

Wiltshire Support at Home offers short-term service for hospital discharges and individuals needing support at home, as part of a rapid response. Their crucial role includes preventing, reducing, and delaying the necessity for long-term care. The service aids those recently discharged from the hospital or under the care of the Rapid Response Service, providing short to mid-term homecare support to promote independence.

Main duties of the job

We are seeking individuals with a genuine passion for helping others who are available on a rota basis between 7am to 10pm 365 days a year. Showcase your caring and friendly attitude. Embrace teamwork while thriving independently and be part of our vision to work with people in the community to live the best life they can.

Under the guidance and supervision of the Senior Support Worker (and from time to time other members of the service management team), your role will be to support the customers with personal care, food prep and daily living activities.

About us

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.

Please download and read therole description and person specificationcarefully before you apply.

The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive.

Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind.

Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.

For more details, contact Lucy Burbidge, Team Leader via email at lucy.burbidge@wiltshire.gov.uk or call 01225 712875.

This role may be subject to certain successful security checks; please see the role description for more information.

Details

Date posted

07 January 2026

Pay scheme

Other

Salary

£25,989 to £26,824 a year (plus 10% unsocial hours for qualifying shifts)

Contract

Permanent

Working pattern

Full-time

Reference number

F0041-6328

Job locations

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN


Job description

Job responsibilities

Under the guidance and supervision of the Senior Support Worker (and from time to time other members of the service management team), your role will be to support the customers with personal care, food preparation and daily living activities.

Specific duties and responsibilities include:

Work with customers to support them manage and maintain where possible their daily living skills, including washing, dressing, meal preparation, and personal care

Safeguard the health, safety and wellbeing of customers as well as colleagues

Take part in staff development programmes, assuming responsibility for own professional development i.e. undertake all mandatory training relevant to the service and part of the training pathway for the role; For eg, Care Certificate

Assist customers with the use of mobility aids and assistive equipment where required

Assist customers with moving and positioning, adhering to health & safety requirements as well as organisational policy and procedures

Contribute to daily communications, accurate record keeping, recording actions, interventions and incidents in customers records

Participate in regular team meetings and customer review meetings

Ensure compliance with the Data Protection Act and maintain customer confidentiality and security of information at all times

Communicate effectively with the immediate team and other health and social care professionals as appropriate

Participate in own supervisions, appraisals and objective setting

Assist the team with general duties if required e.g. office filing, answering telephone calls etc

Work as part of the team, offering a flexible approach to staff rostering

Abide by the principles and practice set out in the staff handbook

Job description

Job responsibilities

Under the guidance and supervision of the Senior Support Worker (and from time to time other members of the service management team), your role will be to support the customers with personal care, food preparation and daily living activities.

Specific duties and responsibilities include:

Work with customers to support them manage and maintain where possible their daily living skills, including washing, dressing, meal preparation, and personal care

Safeguard the health, safety and wellbeing of customers as well as colleagues

Take part in staff development programmes, assuming responsibility for own professional development i.e. undertake all mandatory training relevant to the service and part of the training pathway for the role; For eg, Care Certificate

Assist customers with the use of mobility aids and assistive equipment where required

Assist customers with moving and positioning, adhering to health & safety requirements as well as organisational policy and procedures

Contribute to daily communications, accurate record keeping, recording actions, interventions and incidents in customers records

Participate in regular team meetings and customer review meetings

Ensure compliance with the Data Protection Act and maintain customer confidentiality and security of information at all times

Communicate effectively with the immediate team and other health and social care professionals as appropriate

Participate in own supervisions, appraisals and objective setting

Assist the team with general duties if required e.g. office filing, answering telephone calls etc

Work as part of the team, offering a flexible approach to staff rostering

Abide by the principles and practice set out in the staff handbook

Person Specification

Qualifications

Essential

  • Care Certificate or equivalent skills and experience with willingness to undertake the required training
  • General level of education to GCSE A*-C or equivalent skills and experience

Experience

Essential

  • Empathy with the elderly and/or people with a disability and an understanding of their needs
  • Ability to work alone and as part of a team
  • Ability to prioritise and organise own workload
  • A pleasant and helpful manner
  • Effective communication both written and oral

Desirable

  • Previous experience of providing care and support to the elderly and/or people with a learning disability
  • Basic knowledge of safeguarding
  • Basic knowledge of regulations relevant to community care
Person Specification

Qualifications

Essential

  • Care Certificate or equivalent skills and experience with willingness to undertake the required training
  • General level of education to GCSE A*-C or equivalent skills and experience

Experience

Essential

  • Empathy with the elderly and/or people with a disability and an understanding of their needs
  • Ability to work alone and as part of a team
  • Ability to prioritise and organise own workload
  • A pleasant and helpful manner
  • Effective communication both written and oral

Desirable

  • Previous experience of providing care and support to the elderly and/or people with a learning disability
  • Basic knowledge of safeguarding
  • Basic knowledge of regulations relevant to community care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN


Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)

Employer details

Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN


Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Leader

Lucy Burbidge

lucy.burbidge@wiltshire.gov.uk

01225712875

Details

Date posted

07 January 2026

Pay scheme

Other

Salary

£25,989 to £26,824 a year (plus 10% unsocial hours for qualifying shifts)

Contract

Permanent

Working pattern

Full-time

Reference number

F0041-6328

Job locations

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN


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