Job summary
** WE ARE CURRENTLY UNABLE TO ACCEPT
APPLICATIONS VIA NHS JOBS. TO CONTINUE WITH YOUR APPLICATION, PLEASE USE THE
FOLLOWING LINK TO OUR CAREERS SITE **
https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/6024/?utm_medium=jobshare/details?sType=NhsJobs#/reference/6024
Salary:£27,254 - £28,598(Plus 10% unsocial hours for qualifying shifts)
Hours per week:37 hours
Temporary/Fixed term:12 months
Interview date:Week commencing Monday 08 December 2025
Wiltshire Reablement - Empowering Independence
If you are passionate about helping others and looking to develop your career in the care industry, this is the perfect opportunity for you. We believe in nurturing talent from within and offer NVQ apprenticeships and upskilling through practice and skills development.
Main duties of the job
Our Reablement service empowers individuals to regain and maintain their independence. We offer tailored support that includes expert advice and information, comprehensive needs assessments, the provision of equipment and home adaptations, and focused assistance from our dedicated team of support workers.
As a First Responder Support Worker, you will be to support with Hospital discharges, and be first point of contact for new customers, assessing their needs, compiling a support plan, and attending to needs such as personal care, food preparation and daily living activities as required. To meet the needs of the service, shifts include early morning, evenings, weekends, and bank holidays, traveling across the Wiltshire area to carry out customer visits.
We are seeking individuals with agenuine passion for helping others,understanding of customer care needs and the ability to compile comprehensive support plans.
About us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.
Job description
Job responsibilities
Under the guidance and supervision of the Senior Support Worker (and from time-to-time other
members of the service management team).
Your role will be the first point of contact for new customers assessing their needs, compiling a
support plan with the customers and attending to those needs around personal care, food
preperation and daily living activities on the first few visits or as required..
Specific duties and responsibilities include:
Work with the customer to draw up a support plan which will address their needs for care
and support.
Work with customers to support them manage and maintain where possible their daily living
skills, including washing, dressing, meal preparation, and personal care
Safeguard the health, safety and wellbeing of customers as well as colleagues
Take part in staff development programmes, assuming responsibility for own professional
development i.e. undertake all mandatory training relevant to the service and part of the
training pathway for the role e.g. Care Certificate
Assist customers with the use of mobility aids and assistive equipment where required
Assist customers with moving and positioning, adhering to health & safety requirements as
well as organisational policy and procedures
Contribute to daily communications, accurate record keeping, recording actions,
interventions and incidents in customers records
Participate in regular team meetings and customer review meetings
Ensure compliance with the Data Protection Act and maintain customer confidentiality and
security of information at all times
Communicate effectively with the immediate team and other health and social care
professionals as appropriate
Participate in own supervisions, appraisals and objective setting
Assist the team with general duties if required e.g. office filing, answering telephone calls etc.
Work as part of the team, offering a flexible approach to staff rostering
Abide by the principles and practice set out in the staff handbook
Job description
Job responsibilities
Under the guidance and supervision of the Senior Support Worker (and from time-to-time other
members of the service management team).
Your role will be the first point of contact for new customers assessing their needs, compiling a
support plan with the customers and attending to those needs around personal care, food
preperation and daily living activities on the first few visits or as required..
Specific duties and responsibilities include:
Work with the customer to draw up a support plan which will address their needs for care
and support.
Work with customers to support them manage and maintain where possible their daily living
skills, including washing, dressing, meal preparation, and personal care
Safeguard the health, safety and wellbeing of customers as well as colleagues
Take part in staff development programmes, assuming responsibility for own professional
development i.e. undertake all mandatory training relevant to the service and part of the
training pathway for the role e.g. Care Certificate
Assist customers with the use of mobility aids and assistive equipment where required
Assist customers with moving and positioning, adhering to health & safety requirements as
well as organisational policy and procedures
Contribute to daily communications, accurate record keeping, recording actions,
interventions and incidents in customers records
Participate in regular team meetings and customer review meetings
Ensure compliance with the Data Protection Act and maintain customer confidentiality and
security of information at all times
Communicate effectively with the immediate team and other health and social care
professionals as appropriate
Participate in own supervisions, appraisals and objective setting
Assist the team with general duties if required e.g. office filing, answering telephone calls etc.
Work as part of the team, offering a flexible approach to staff rostering
Abide by the principles and practice set out in the staff handbook
Person Specification
Experience
Essential
- Previous relevant and practical experience.
- A thorough understanding of relevant procedures and working practices.
- Good knowledge of specialist function relevant to service area.
- Excellent ICT skills including use of Microsoft applications and specialist systems.
- Practical knowledge of a range of procedures and specialist medical / equipment to support
- clients.
- Good knowledge of Wiltshire Council professional groups and external agencies as relevant to
- the role.
- Ability to build and maintain constructive working relationships with a range of people.
- Sensitivity and empathy to build trusting and supportive relationships with clients and families.
- Care skills and basic knowledge of mobility, nutrition and financial issues in order to provide
- practical, emotional support to clients and families.
- Proven ability to follow routines, carry out set care plans, record and monitor changes in client
- condition.
- Ability to manage challenging behaviour in clients.
- Good literacy and numeracy.
- Proven ability to communicate one to one and in small groups with relevant client group.
Qualifications
Essential
- Care Certificate or equivalent skills and experience with willingness to undertake the required
- training
- Apprenticeship Level 2 in Social Care or equivalent experience
- General level of education to GCSE A*-C or equivalent skills and experience
- Previous experience of providing care and support to the elderly and/or people with a learning
- disability
- Knowledge of safeguarding.
- Knowledge of regulations relevant to community care
- Empathy with the elderly and/or people with a disability and an understanding of their needs
- Ability to work alone and as part of a team
- Ability to prioritise and organise own workload
- A pleasant and helpful manner
- Effective communication both written and oral
Desirable
- Previous experience of providing care and support to the elderly and/or people with a learning
- disability
- Knowledge of safeguarding.
- Knowledge of regulations relevant to community care
Person Specification
Experience
Essential
- Previous relevant and practical experience.
- A thorough understanding of relevant procedures and working practices.
- Good knowledge of specialist function relevant to service area.
- Excellent ICT skills including use of Microsoft applications and specialist systems.
- Practical knowledge of a range of procedures and specialist medical / equipment to support
- clients.
- Good knowledge of Wiltshire Council professional groups and external agencies as relevant to
- the role.
- Ability to build and maintain constructive working relationships with a range of people.
- Sensitivity and empathy to build trusting and supportive relationships with clients and families.
- Care skills and basic knowledge of mobility, nutrition and financial issues in order to provide
- practical, emotional support to clients and families.
- Proven ability to follow routines, carry out set care plans, record and monitor changes in client
- condition.
- Ability to manage challenging behaviour in clients.
- Good literacy and numeracy.
- Proven ability to communicate one to one and in small groups with relevant client group.
Qualifications
Essential
- Care Certificate or equivalent skills and experience with willingness to undertake the required
- training
- Apprenticeship Level 2 in Social Care or equivalent experience
- General level of education to GCSE A*-C or equivalent skills and experience
- Previous experience of providing care and support to the elderly and/or people with a learning
- disability
- Knowledge of safeguarding.
- Knowledge of regulations relevant to community care
- Empathy with the elderly and/or people with a disability and an understanding of their needs
- Ability to work alone and as part of a team
- Ability to prioritise and organise own workload
- A pleasant and helpful manner
- Effective communication both written and oral
Desirable
- Previous experience of providing care and support to the elderly and/or people with a learning
- disability
- Knowledge of safeguarding.
- Knowledge of regulations relevant to community care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
