Senior Allocations Officer

Job description

Job responsibilities

Working closely with a team of Occupational Therapists, Team Leaders, Senior Reablement Support workers and Reablement Support Workers, the role is responsible for allocating reablement support packages and the scheduling of support visits to customers. The Senior allocator needs to be experienced in a range of electronic monitoring systems and able to support and monitor the work of the other allocators in the service. The role must be able to identify efficiencies and make recommendations to the allocators to improve effectiveness and performance in rostering, travel and time management. The Senior Allocator will be responsible for liaising with the CM2000 support team to identify future needs and developments and to ensure the system is providing regular data sets and appropriate reports. The role is also responsible for ensuring adequate resources are available within the service to deliver its support effectively with oversight of all three hubs. If there is a particular problem in staffing or rostering co-ordinate the capacity across the three areas to ensure the service remains safe but can support where there is a lack of resource. The senior allocator will provide oversight and direction to the hub allocators (currently 2) in their activity, through the provision of advice and guidance. This role will also be the first point of contact for other allocators, and for Team Leaders, and Senior Reablement Workers where additional expertise is required to resolve rostering issues.. The role will support the other allocators to ensure the most time effective and efficient service is being delivered, where there is a requirement to create capacity the allocators will primarily reference the Lead Allocator. The Lead allocator will advise on rostering efficiency, emergency cover in service escalation and general amendments to adapt to fluctuations due to training, sickness and AL. Specific duties and responsibilities include:

Day to day support and monitoring of allocations on CM2000 in other hub areas to ensure efficient allocation and support oversight across the whole County in order to understand trends and issues. Analyse and have oversight of the resource across the County, make recommendations for the service provision and best use of staff as a whole system

Work closely with Team Leaders across the service to ensure that mandatory training requirements for staff can be allocated efficiently without impacting the service delivery.

Monitor and check information and allocations to ensure high standards and efficiency are maintained. Providing feedback to the Registered Manager on issues of bad practice and gaps in procedures

Using evidence and analysis, report performance and provide recommendation for improvements to the Registered Manager

Support the future development of the service by inputting specialist expertise into project work that may be undertaken by the council.

Respond to emergency and crisis situation to facilitate the safe delivery of a service to customers that may be at risk as part of a Wiltshire Council Response.

Where client contributions are required liaise with accounts receivable to ensure that these are identified and that Wiltshire Council is receiving payments in a timely manner

Where there is a difficulty with the client contribution liaise with the customer and follow the process to escalate to the Registered Manager for appropriate action.

To be aware that decisions made will/may have a material effect on the service and service provision to the customers for example ensuring that scheduled visits are always covered as this has a direct effect on customer wellbeing; where there is a lack of resource managing this and or escalating this appropriately as this has a direct effect on the CQC rating.

Person Specification

Qualifications

Essential

• Educated to A level standard or ability to demonstrate equivalent skills and ability
• Level 4 Diploma in social care (or NVQ equivalent) or ability to demonstrate equivalent
• knowledge, experience and skills
• Significant experience of supporting allocations in a care setting
• Significant experience of using Electronic Call monitoring System (ECMS) to allocate care
• and support visits
• Able to demonstrate an innovative and pro-active approach to work
• Ability to solve or pre-empt problems by employing appropriate measures and processes.
• Experience of using information to identify trends and ability to analyse information to provide
• appropriate solutions.
• Understanding of the need of the elderly and/or disabled and
• Understanding of the wider objectives of the service.
• Commitment to continued development with a willingness to undertake training e.g. ECMS,
• Care Certificate and other specialist training.
• Advanced knowledge of CQC regulations/Key Lines of Enquiry
• Advanced knowledge of safeguarding procedures and practices
• Proven customer care skills with experience of working with older and/or disabled people
• Diplomatic and sensitive approach matched with a suitable level of assertiveness
• Experience of supporting members of a team in a coaching / mentoring capacity.
• Calm under pressure
• Clear communications both verbal and written
• Ability to prioritise and organise workload
• Experience of working as part of a multi-disciplinary team

Experience

Essential

• High level of relevant and practical experience acquired on the job.
• An advanced understanding of relevant procedures and working practices.
• Advanced knowledge of specialist function relevant to service area.
• Excellent ICT skills including use of Microsoft applications and specialist systems.
• Good knowledge of other areas of the authority relevant to the service.
• Good verbal and written communication skills.
• Accurate with attention to detail.
• Good organisational skills and the ability to prioritise workloads and achieve deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Council

Address

Wiltshire Council

Bourne Hill

Salisbury

SP1 3UZ

Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)