Mobile Responder

Job description

Job responsibilities

Under the guidance and supervision of the Team Lead Mobile Responder (and from time to time other members of the service management team). Your role will be to support the customers with personal care, food preperation, daily living activities and access to local resources and facilities to prevent hospital admission. Your role will also be to respond to alerts raised by Appello in a timely manner, supporting customers within their own environment Specific duties and responsibilities include:

Work with customers to support them to manage and maintain where possible their daily living skills, including washing, dressing, meal preparation, and personal care.

Safeguard the health, safety and wellbeing of customers as well as colleagues.

Take part in staff development programmes, assuming responsibility for own professional development i.e., undertake all mandatory training relevant to the service and part of the training pathway for the role e.g., Care Certificate

Assist customers with the use of mobility aids and assistive equipment where required.

Assist customers with moving and positioning, adhering to health & safety requirements as well as organisational policy and procedures.

Contribute to daily communications, accurate record keeping, recording actions, interventions and incidents in customers records.

Participate in regular team meetings and customer review meetings.

Ensure compliance with the Data Protection Act and maintain customer confidentiality and security of information at all times.

Communicate effectively with the immediate team and other health and social care professionals as appropriate.

Participate in own supervisions, appraisals and objective setting.

Assist the team with general duties if required e.g., office filing, answering telephone calls etc.

Work as part of the team, offering a flexible approach to staff rostering.

Abide by the principles and practice set out in the staff handbook.

To work shifts to meet the needs of the service including early morning, evenings, weekends and bank holidays. An unsocial hours payment for unsocial hours working will be paid where appropriate

To undertake travel across the Wiltshire area to carry out customer urgent care visits and telecare response.

Person Specification

Qualifications

Essential

• Care Certificate or equivalent skills and experience with willingness to undertake the
• required training.
• General level of education to GCSE A*-C or equivalent skills and experience
• Empathy with the elderly and/or people with a disability and an understanding of their needs
• Ability to work alone and as part of a team.
• Ability to prioritise and organise own workload.
• A pleasant and helpful manner
• Effective communication both written and oral

Desirable

• Previous experience of providing care and support to the elderly and/or people with a learning
• disability
• Basic knowledge of safeguarding.
• Basic knowledge of regulations relevant to community care

Qualifications

Essential

• Care Certificate or equivalent skills and experience with willingness to undertake the
• required training.
• General level of education to GCSE A*-C or equivalent skills and experience
• Empathy with the elderly and/or people with a disability and an understanding of their needs
• Ability to work alone and as part of a team.
• Ability to prioritise and organise own workload.
• A pleasant and helpful manner
• Effective communication both written and oral

Desirable

• Previous experience of providing care and support to the elderly and/or people with a learning
• disability
• Basic knowledge of safeguarding.
• Basic knowledge of regulations relevant to community care

Experience

Essential

• Experience which demonstrates ability to undertake the role.
• An understanding of relevant procedures and working practices.
• Awareness and understanding of the client group.
• Training and knowledge in a range of procedures and medical equipment to support clients.
• Basic knowledge of Wiltshire Council professional groups and external agencies, relevant to the
• role.
• Sensitivity and empathy to build trusting and supportive relationships with clients and families.
• Care skills and basic knowledge of mobility, nutrition and financial issues in order to provide
• practical, emotional support to clients and families.
• Ability to follow routines, carry out set care plans, record and monitor changes in client condition
• Basic literacy and numeracy.
• Ability to communicate one to one and in small groups with relevant client group

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Council

Address

Wiltshire Council

Monkton Park

Chippenham

Wiltshire

SN15 1ER

Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)