Job summary
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The Riverbank Day Service Promoting Health, Ensuring Care
We are passionate about our community and take pride in our work. We encourage a culture that puts our customers at the heart of everything we do through trust and respect, empowering people to develop skills, collaborate and innovate to find solutions, be open, take responsibility, to listen and learn.
At The Riverbank we provide care to customers throughout the year. As a Care Support Worker, you will perform your duties in a person-centred manner, promoting well-being, choices, dignity, and independence. You will support customers with personal care needs, social daily living skills and leisure or work activities.
The Day Service collaborates with customers to identify and achieve outcomes, supporting individuals in a variety of activities within the service or local community, five days a week.
Main duties of the job
Care job family overview:
Support and assist the well-being of individuals and groups to assure their protection, security and
development.
Safeguarding, protection and care.
Community, residential, day or field settings.
Ongoing risk/needs assessment of and advice for individuals/groups.
Specification of any non-council provision
Individual or small group emphasis.
May involve personal care activities.
Likely to involve immediate response to client.
About us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right.
Under the Health and Social Care Act (Regulated Activities) Regulations 2014, individuals involved in regulated activity must provide a full employment history and detail any gaps. Before clicking apply please complete thefull employment history formand once completed please attach it to your application form.
Please download and read the role description and person specification carefully before you apply as well as Our Identity.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
For more details, contact Karen Rogerson, Team Leader, at Karen.rogerson@wiltshire.gov.uk.
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Job description
Job responsibilities
Specific duties and responsibilities include:
Work in a person-centred way with customers and promote their wellbeing, choices, dignity and
independence. This will be achieved through the key-worker system.
Planning activities for and with customers, taking into account differing needs, wishes and
preferences.
Creation of menus taking into account medical conditions, wishes, preferences, diets, etc
Support customers either living in their own home, or whilst visiting the settings.
Where appropriate, support customers to understand and maintain their tenancies, or licence
agreements.
Support customers moving into or out of the property; to be involved in the planning, preparation
and execution of the move, or stay at short break services.
Encourage and support customers in their personal, social (including religious), and leisure and
work activities.
Support customers maintain and develop relationships.
When required, undertake sleeping-in duties or waking night duties on the premises.
Act as a link person between the customer and work, college or leisure establishments and
advising those establishments as necessary on the requirements or needs of the customer.
Provide emotional and practical support for customers with everyday issues or when customers
are faced with more difficult decisions or experiences.
Assist/support customers with all aspects of their financial and home management so that
financial commitments (paying bills, shopping, benefit claims, etc) are met.
Assist customers with household tasks.
Where required, assist customers in administering their own medicine, or administer
medication to customers if this is required.
Seek advice and guidance from Senior support workers and the Team Leader.
Only in exceptional circumstances will the postholder will be responsible for running shifts and
should normally have access to more senior staff members whilst on shift.
Focus on the individual, their strengths, choices, assets and goals through person centred
planning
Communication with colleagues and others:
Advise the Senior support worker or the Team Leader of any significant risk to a customer as
soon as reasonably practical.
Maintain regular informal and formal communication links with other colleagues to ensure a
smooth hand-over at the start and end of a shift.
Where customers are living with a high degree of independence, the post holder should maintain
regular telephone contact with them, as per guidelines and/or risk assessments in place.
Engage in regular supervision sessions with either the Senior support worker or Team Leader.
In the event of a serious incident or accident, contact appropriate outside agencies, such as GP,
hospital, fire brigade or police, as well as your immediate line manager (or out of hours On-Call
Manager).
Administration:
Accurately complete all records required in accordance with Wiltshire Council policies and
procedures
Undertake learning opportunities relevant to the service the post holder works within
The post holder may be required to travel between the settings and other locations
Maintain the confidentiality of all information concerning customers
Undertake any such other duties as are required and are appropriate to the job
This post will involve unsocial and weekend working, as well as sleep-in duties
Have a flexible approach and work within a varied rota including on call, evenings, weekends
and sleeping-in, and waking nights duties, as responsibilities and customers needs may
change.
Job description
Job responsibilities
Specific duties and responsibilities include:
Work in a person-centred way with customers and promote their wellbeing, choices, dignity and
independence. This will be achieved through the key-worker system.
Planning activities for and with customers, taking into account differing needs, wishes and
preferences.
Creation of menus taking into account medical conditions, wishes, preferences, diets, etc
Support customers either living in their own home, or whilst visiting the settings.
Where appropriate, support customers to understand and maintain their tenancies, or licence
agreements.
Support customers moving into or out of the property; to be involved in the planning, preparation
and execution of the move, or stay at short break services.
Encourage and support customers in their personal, social (including religious), and leisure and
work activities.
Support customers maintain and develop relationships.
When required, undertake sleeping-in duties or waking night duties on the premises.
Act as a link person between the customer and work, college or leisure establishments and
advising those establishments as necessary on the requirements or needs of the customer.
Provide emotional and practical support for customers with everyday issues or when customers
are faced with more difficult decisions or experiences.
Assist/support customers with all aspects of their financial and home management so that
financial commitments (paying bills, shopping, benefit claims, etc) are met.
Assist customers with household tasks.
Where required, assist customers in administering their own medicine, or administer
medication to customers if this is required.
Seek advice and guidance from Senior support workers and the Team Leader.
Only in exceptional circumstances will the postholder will be responsible for running shifts and
should normally have access to more senior staff members whilst on shift.
Focus on the individual, their strengths, choices, assets and goals through person centred
planning
Communication with colleagues and others:
Advise the Senior support worker or the Team Leader of any significant risk to a customer as
soon as reasonably practical.
Maintain regular informal and formal communication links with other colleagues to ensure a
smooth hand-over at the start and end of a shift.
Where customers are living with a high degree of independence, the post holder should maintain
regular telephone contact with them, as per guidelines and/or risk assessments in place.
Engage in regular supervision sessions with either the Senior support worker or Team Leader.
In the event of a serious incident or accident, contact appropriate outside agencies, such as GP,
hospital, fire brigade or police, as well as your immediate line manager (or out of hours On-Call
Manager).
Administration:
Accurately complete all records required in accordance with Wiltshire Council policies and
procedures
Undertake learning opportunities relevant to the service the post holder works within
The post holder may be required to travel between the settings and other locations
Maintain the confidentiality of all information concerning customers
Undertake any such other duties as are required and are appropriate to the job
This post will involve unsocial and weekend working, as well as sleep-in duties
Have a flexible approach and work within a varied rota including on call, evenings, weekends
and sleeping-in, and waking nights duties, as responsibilities and customers needs may
change.
Person Specification
Qualifications
Essential
- General Education to GCSE A*-C or equivalent skills and experience
- Current knowledge of relevant legislation and guidance in relation to working with, and the safeguarding of, vulnerable adults
- Willingness to undertake L2 Diploma in Health & Social Care (Adults)
Desirable
- L2 Diploma in Health & Social Care (Adults) or equivalent
Experience
Essential
- Proven ability to use a variety of communication methods effectively
- Physically fit and able to perform all requirements of the job role
- Previous experience of building good working relationships and teamworking
- Proven ability of being able to remain calm and make decisions in difficult situations
- Fluent in English
Desirable
- Knowledge of First Aid and experience of applying it
- Awareness of health and safety requirements and able to perform moving & handling safely
- Knowledge of the principles of Food Hygiene
- Knowledge of the Person-centred approach
- Good IT skills
- Experience of supporting people on a one to one basis
- Driver
Person Specification
Qualifications
Essential
- General Education to GCSE A*-C or equivalent skills and experience
- Current knowledge of relevant legislation and guidance in relation to working with, and the safeguarding of, vulnerable adults
- Willingness to undertake L2 Diploma in Health & Social Care (Adults)
Desirable
- L2 Diploma in Health & Social Care (Adults) or equivalent
Experience
Essential
- Proven ability to use a variety of communication methods effectively
- Physically fit and able to perform all requirements of the job role
- Previous experience of building good working relationships and teamworking
- Proven ability of being able to remain calm and make decisions in difficult situations
- Fluent in English
Desirable
- Knowledge of First Aid and experience of applying it
- Awareness of health and safety requirements and able to perform moving & handling safely
- Knowledge of the principles of Food Hygiene
- Knowledge of the Person-centred approach
- Good IT skills
- Experience of supporting people on a one to one basis
- Driver
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
