Wiltshire Council

Assistant Team Manager

The closing date is 28 September 2025

Job summary

***WE ARE CURRENTLY UNABLE TO ACCEPT APPLICATIONS DIRECT ON NHS JOBS. IF YOU WISH TO BE CONSIDERED FOR THE ROLE PLEASE APPLY ON OUR WEBSITE OR COPY AND PASTE THE LINK BELOW IN TO YOUR BROWSER:https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/5504/?utm_medium=jobshare/details?sType=NHS#/reference/5504 ***

Ready to take your Social Work career to the next level? Join our team as an Assistant Team Manager in the renowned Integrated Front Door (IFD) team!

Rated 'Outstanding' by Ofsted, our team has been transforming out-of-hours support for children and young people since its launch in January 2020.

Main duties of the job

As the Assistant Team Manager, you will be the cornerstone for seamless service access, expertly guiding referrals to partner agencies, and providing immediate emergency responses during critical out-of-hours periods.

The Integrated Front Door team's responsibilities are to assess the needs and risk in relation to referrals into Families and Childrens social care, ensuring that children and families receive the appropriate service.

Heres your chance to be part of something new as we implement the early support hub and reshape the way we deliver services. Your role will be pivotal, supporting senior managers in crafting and embedding our innovative approach.

Flexibility is key, with a dynamic rolling shift pattern covering operational hours from 8 am to midnight, including weekends and holidays. And, of course, your dedication is recognised with unsocial hours payments in line with Council policies.

Ready to make a real difference? Bring your Social Work England registration, a recognised social worker qualification, and up-to-date knowledge of relevant legislation. Management/supervision qualifications (level 4) and a minimum of two years' relevant experience or training are essential.

Let's make a difference together! Apply now and become the driving force behind positive change!

About us

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.Explore more benefits here!

Please download and read therole description and person specificationcarefully before you apply as well asOur Identity.

The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.

Details

Date posted

15 September 2025

Pay scheme

Other

Salary

£56,293 to £58,836 a year Inclusive of OOH and Recruitment and Retention supplement

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

F0041-5504

Job locations

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN


Job description

Job responsibilities

Specific duties and responsibilities include:

To manage, co-ordinate and lead a team which includes social workers, senior information officers, information officers and support staff both experienced and newly qualified.

Undertake regular and effective supervision of specified team members in accordance with the supervision and appraisal policy.

To ensure supervisees work within relevant legislation, guidance and department procedures.

To set and monitor individual standards and performance in line with internal and external indicators with supervisees.

To have delegated responsibility for the delivery of performance indicators across the team in line with set targets and departmental expectations.

Chair multi agency strategy discussions and ensure commencement of S47s within required timescales, ensuring immediate safety plans are in place where necessary

Allocate work appropriately across the team and make judgements in respect of thresholds and levels of risk.

Ensure all child protection procedures and processes are implemented andcompleted within timescales and adhere to Working Together to Safeguard Children requirements.

Operate within the county policy and ensure up to date knowledge of social work methods, new legislation and procedures, including Childrens Act 2004 and Every Child Matters.

Plan and undertake audits as required and in accordance with policy.

Ensure that the team works within legislation and the relevant protocols for information sharing and retention of records guided by the best interest of children and young people and based on a consensual model

To secure the effective involvement of parents/carers, children and young people in the development and evaluation of services.

Through liaison with other managers and professionals build positive working relationships to ensure effective joint working practices.

Acquire and maintain local knowledge including links with and information of statutory and voluntary groups in order to maximise co-ordination and joint working to improve outcomes for children.

To assist the manager in the robust management of resources within the team by ensuring quality and value for money in service delivery.

To support and promote the development of a dedicated team identity and shared objectives within a changing and developing environment.

Model and provide good equalities practice. Value diversity within the team and in contact with other professionals, children, young people and families.

Out of hours / emergency support

Operate as the duty manager, being available for consultation and guidance to Social Workers undertaking out of hours case work.

Ensure adequate staffing to cover out of hours service, making arrangements to cover any unplanned absence that arises during the shift

Coordination of emergency planning procedures and services should this arise out of hours.

Review and prioritise out of hours work, balancing risk and ensuring vulnerable children are safe.

Ensure effective recording and handover of cases to day services

Working within a legislative framework

Operating within relevant policy, legal, ethical and professional boundaries when working with children and families.

Effectively delivering all statutory requirements.

Following local practice standards and protocols.

Supervision and continual development

Actively engaging in individual and group supervision and embed learning in practice.

Maintaining up to date knowledge and skills as required by the role.

Participating in appraisal and team meetings and contribute to individual and team development.

Flexible Working

Assistant team managers will provide management support to the whole integrated front door team which operates between 8am and midnight including weekends and bank holidays.

There will be a requirement to work flexible hours over a rolling shift pattern. Unsocial hours payments will be made in line with Council policies.

Job description

Job responsibilities

Specific duties and responsibilities include:

To manage, co-ordinate and lead a team which includes social workers, senior information officers, information officers and support staff both experienced and newly qualified.

Undertake regular and effective supervision of specified team members in accordance with the supervision and appraisal policy.

To ensure supervisees work within relevant legislation, guidance and department procedures.

To set and monitor individual standards and performance in line with internal and external indicators with supervisees.

To have delegated responsibility for the delivery of performance indicators across the team in line with set targets and departmental expectations.

Chair multi agency strategy discussions and ensure commencement of S47s within required timescales, ensuring immediate safety plans are in place where necessary

Allocate work appropriately across the team and make judgements in respect of thresholds and levels of risk.

Ensure all child protection procedures and processes are implemented andcompleted within timescales and adhere to Working Together to Safeguard Children requirements.

Operate within the county policy and ensure up to date knowledge of social work methods, new legislation and procedures, including Childrens Act 2004 and Every Child Matters.

Plan and undertake audits as required and in accordance with policy.

Ensure that the team works within legislation and the relevant protocols for information sharing and retention of records guided by the best interest of children and young people and based on a consensual model

To secure the effective involvement of parents/carers, children and young people in the development and evaluation of services.

Through liaison with other managers and professionals build positive working relationships to ensure effective joint working practices.

Acquire and maintain local knowledge including links with and information of statutory and voluntary groups in order to maximise co-ordination and joint working to improve outcomes for children.

To assist the manager in the robust management of resources within the team by ensuring quality and value for money in service delivery.

To support and promote the development of a dedicated team identity and shared objectives within a changing and developing environment.

Model and provide good equalities practice. Value diversity within the team and in contact with other professionals, children, young people and families.

Out of hours / emergency support

Operate as the duty manager, being available for consultation and guidance to Social Workers undertaking out of hours case work.

Ensure adequate staffing to cover out of hours service, making arrangements to cover any unplanned absence that arises during the shift

Coordination of emergency planning procedures and services should this arise out of hours.

Review and prioritise out of hours work, balancing risk and ensuring vulnerable children are safe.

Ensure effective recording and handover of cases to day services

Working within a legislative framework

Operating within relevant policy, legal, ethical and professional boundaries when working with children and families.

Effectively delivering all statutory requirements.

Following local practice standards and protocols.

Supervision and continual development

Actively engaging in individual and group supervision and embed learning in practice.

Maintaining up to date knowledge and skills as required by the role.

Participating in appraisal and team meetings and contribute to individual and team development.

Flexible Working

Assistant team managers will provide management support to the whole integrated front door team which operates between 8am and midnight including weekends and bank holidays.

There will be a requirement to work flexible hours over a rolling shift pattern. Unsocial hours payments will be made in line with Council policies.

Person Specification

Qualifications

Essential

  • BA Hons/Dip SW/CQSW/CSS or equivalent
  • Registered with Social Work England (or equivalent) registered
  • Has up-to-date knowledge of relevant legislation and guidance in relation to working with, and the protection of, children and young people.
  • Relevant management/supervision qualifications (level 4), experience or training (at least 2 years experience).
  • Experience of staff/student supervision or consultation
  • Up to date knowledge of child care law and ability to apply relevant legislation and related guidance and procedures.
  • Knowledge of service outcomes, shared processes, procedures and practice standards.
  • Knowledge and ability to put into practice a range of theories, models and interventions and to assess impact for the service user.
  • Proven knowledge of performance indicators relating to childcare work.
  • Three years post-qualification experience with children and families, of which at least two years experience must be within statutory child care work
  • Experience of undertaking Section 47 investigations, including multi-agency risk assessment and analysis and subsequent action, including undertaking roles and responsibilities of experienced social workers

Desirable

  • Other training or qualifications in child care and related disciplines, especially in relation to joint investigation, key worker role or child protection/child care assessment
  • Experience of staff/student supervision or consultation
  • Experience of supervising and managing qualified social workers
  • Experience of working in or operating out of hours services
Person Specification

Qualifications

Essential

  • BA Hons/Dip SW/CQSW/CSS or equivalent
  • Registered with Social Work England (or equivalent) registered
  • Has up-to-date knowledge of relevant legislation and guidance in relation to working with, and the protection of, children and young people.
  • Relevant management/supervision qualifications (level 4), experience or training (at least 2 years experience).
  • Experience of staff/student supervision or consultation
  • Up to date knowledge of child care law and ability to apply relevant legislation and related guidance and procedures.
  • Knowledge of service outcomes, shared processes, procedures and practice standards.
  • Knowledge and ability to put into practice a range of theories, models and interventions and to assess impact for the service user.
  • Proven knowledge of performance indicators relating to childcare work.
  • Three years post-qualification experience with children and families, of which at least two years experience must be within statutory child care work
  • Experience of undertaking Section 47 investigations, including multi-agency risk assessment and analysis and subsequent action, including undertaking roles and responsibilities of experienced social workers

Desirable

  • Other training or qualifications in child care and related disciplines, especially in relation to joint investigation, key worker role or child protection/child care assessment
  • Experience of staff/student supervision or consultation
  • Experience of supervising and managing qualified social workers
  • Experience of working in or operating out of hours services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN


Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)

Employer details

Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN


Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

15 September 2025

Pay scheme

Other

Salary

£56,293 to £58,836 a year Inclusive of OOH and Recruitment and Retention supplement

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

F0041-5504

Job locations

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN


Supporting documents

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