Job summary
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https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/5290/?utm_medium=jobshare/details?sType=NhsJobs#/reference/5290
Salary:£38,626 - £40,476 pro rata
Hours per week:18.5 hours
Interview date:To be confirmed after shortlisting
Housing - Empowering Housing Solutions for All in Wiltshire
Be the change you want, advise, support, and empower those in your community without homes or in unsuitable housing today!
Main duties of the job
Our Housing Solutions Service offers advice and support to people who are homeless or at risk of homelessness. We help customers respond proactively to their housing situation and find suitable, affordable accommodation.
As a Housing Solutions Team Leader, based at our lively Bourne Hill Hub in Salisbury, you will share responsibility for the day-to-day running of the Housing Solutions Service in a job-share with another part-time team leader. Working hours are Wednesday afternoon, all day Thursday and Friday.
You will lead a dedicated team of about 11 FTE officers delivering housing advice and fulfilling our statutory duties. You and your team will work with people facing difficult circumstances - eviction, relationship breakdown, abuse, sofa surfing, or mortgage issues. Many of our customers are facing financial hardship or have experienced trauma.
Werelooking for someone who is empathetic, resilient, and able to work with both customers and staff in a trauma-informed way. You will provide expert advice and coach staff, ensuring they work proactively to prevent or relieve homelessness in a customer-centred way. You will be collaborating with colleagues and external agencies on complex cases.
You will bring at least 3 years experience in housing, a degree or equivalent, in-depth knowledge of allocations and homelessness law, private rented sector law and social housing law.
About us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.
Job description
Job responsibilities
Leading and managing a team of approximately 10 direct reports delivering robust and wide-ranging
housing advice, strongly focused on the improvement of housing conditions, the prevention of
homelessness and the empowerment of customers, maximising customer satisfaction.
Working closely with other team leaders to create a joined up and consistent service, ensuring the
council fulfils all its statutory responsibilities under Part 6 and Part 7 of the Housing Act 1996,
improving housing conditions, preventing homelessness and helping those who are homeless
through the provision of temporary accommodation to a settled home.
Ensuring accuracy and timeliness in complex housing advice cases, appropriate referrals of
customers with complex needs to other agencies, the issuing of written communications appropriate
to the needs of customers and completing lawful housing needs, s184 decisions and responses to
s202 challenges as required.
Maximising the accessibility of the service to and effectiveness for customers experiencing the
poorest housing conditions and for those whose behaviours or perceptions make them more difficult
to engage, ensuring appropriate referrals to other agencies to meet non-housing needs.
Maintaining expert knowledge of current legislation and council policies in relation to social housing
law, landlord and tenant law, including disrepair and possession proceedings, councils allocations
scheme and related law, homelessness law, help with housing costs and social care and family law
as relevant to housing, providing clear leadership and technical guidance in these areas.
Maintaining a good working knowledge of relevant anti-social behaviour law, family law, mental
capacity law, welfare rights, money and debt management law, and motivational, trauma-informed
and strengths-based principles and practices.
To performance manage all caseworkers to ensure they complete casework and assessments within
the required statutory timescales, provide appropriate, proactive and competent advice and support
and alleviate homelessness where possible.
Job description
Job responsibilities
Leading and managing a team of approximately 10 direct reports delivering robust and wide-ranging
housing advice, strongly focused on the improvement of housing conditions, the prevention of
homelessness and the empowerment of customers, maximising customer satisfaction.
Working closely with other team leaders to create a joined up and consistent service, ensuring the
council fulfils all its statutory responsibilities under Part 6 and Part 7 of the Housing Act 1996,
improving housing conditions, preventing homelessness and helping those who are homeless
through the provision of temporary accommodation to a settled home.
Ensuring accuracy and timeliness in complex housing advice cases, appropriate referrals of
customers with complex needs to other agencies, the issuing of written communications appropriate
to the needs of customers and completing lawful housing needs, s184 decisions and responses to
s202 challenges as required.
Maximising the accessibility of the service to and effectiveness for customers experiencing the
poorest housing conditions and for those whose behaviours or perceptions make them more difficult
to engage, ensuring appropriate referrals to other agencies to meet non-housing needs.
Maintaining expert knowledge of current legislation and council policies in relation to social housing
law, landlord and tenant law, including disrepair and possession proceedings, councils allocations
scheme and related law, homelessness law, help with housing costs and social care and family law
as relevant to housing, providing clear leadership and technical guidance in these areas.
Maintaining a good working knowledge of relevant anti-social behaviour law, family law, mental
capacity law, welfare rights, money and debt management law, and motivational, trauma-informed
and strengths-based principles and practices.
To performance manage all caseworkers to ensure they complete casework and assessments within
the required statutory timescales, provide appropriate, proactive and competent advice and support
and alleviate homelessness where possible.
Person Specification
Experience
Essential
- Experience of managing, motivating and developing a diverse team of staff involving different
- workstreams
- Some relevant professional experience post qualification in a similar work environment.
- Expert knowledge of relevant policy, systems, work practices, professional guidelines,
- legislation in the area of specialism.
- Excellent ICT skills including use of Microsoft applications and specialist systems
- Excellent planning and organisational skills and the ability to prioritise and co-ordinate
- workloads of a team to achieve deadlines
- Significant experience of leading complex and diverse areas of work involving a wide range of
- contacts which has a high impact on the organisation and partners
- Good knowledge of other areas of the authority relevant to the service.
- Ability to interpret and analyse statistical and numerical data, drawing conclusions from the data
- to inform decision making.
- Ability to produce business focussed, user friendly reports, policy and project documents where
- appropriate.
- Proven ability to cope with conflicting and changing demands through good time management
- and the ability to work under pressure.
- Excellent time management skills to manage a complex workload prioritise and set deadlines.
- Transformation management skills to advise on process flow, removal of waste and duplication
- within and across service areas.
- Authority and credibility to build relationships and engage successfully with colleagues,
- customers and partners
- Excellent leadership skills to inspire and motivate people in the delivery of work.
Experience
Essential
- Experience of managing, motivating and developing a diverse team of staff involving different
- workstreams
- Some relevant professional experience post qualification in a similar work environment.
- Expert knowledge of relevant policy, systems, work practices, professional guidelines,
- legislation in the area of specialism.
- Excellent ICT skills including use of Microsoft applications and specialist systems
- Excellent planning and organisational skills and the ability to prioritise and co-ordinate
- workloads of a team to achieve deadlines
- Significant experience of leading complex and diverse areas of work involving a wide range of
- contacts which has a high impact on the organisation and partners
- Good knowledge of other areas of the authority relevant to the service.
- Ability to interpret and analyse statistical and numerical data, drawing conclusions from the data
- to inform decision making.
- Ability to produce business focussed, user friendly reports, policy and project documents where
- appropriate.
- Proven ability to cope with conflicting and changing demands through good time management
- and the ability to work under pressure.
- Excellent time management skills to manage a complex workload prioritise and set deadlines.
- Transformation management skills to advise on process flow, removal of waste and duplication
- within and across service areas.
- Authority and credibility to build relationships and engage successfully with colleagues,
- customers and partners
- Excellent leadership skills to inspire and motivate people in the delivery of work.
Qualifications
Essential
- Degree or equivalent, and degree in housing, surveying, environmental health or social care
- related discipline
- Post qualification experience in a housing related field
- Full or part membership of either the Chartered Institute of Housing, the Royal Institute of
- Chartered Surveyors, or Chartered Institute of Environmental Health is desirable
- Experience of staff management
- At least three years experience of working in a housing or similar environment
- In depth understanding of housing/environmental/health policy and legislation and strategic role
- of local authorities
- Extensive knowledge of housing law, in particular Housing Act 1996 Part 6 and Part 7 and the
- homelessness Reduction Act 2017 to enable statutory decisions and assessments to be made
- Extensive knowledge and understanding of the operation of Councils allocations policy and the
- Homes4Wiltshire scheme
- Detailed knowledge of social housing, private housing sector, landlord and tenant legislation
Person Specification
Experience
Essential
- Experience of managing, motivating and developing a diverse team of staff involving different
- workstreams
- Some relevant professional experience post qualification in a similar work environment.
- Expert knowledge of relevant policy, systems, work practices, professional guidelines,
- legislation in the area of specialism.
- Excellent ICT skills including use of Microsoft applications and specialist systems
- Excellent planning and organisational skills and the ability to prioritise and co-ordinate
- workloads of a team to achieve deadlines
- Significant experience of leading complex and diverse areas of work involving a wide range of
- contacts which has a high impact on the organisation and partners
- Good knowledge of other areas of the authority relevant to the service.
- Ability to interpret and analyse statistical and numerical data, drawing conclusions from the data
- to inform decision making.
- Ability to produce business focussed, user friendly reports, policy and project documents where
- appropriate.
- Proven ability to cope with conflicting and changing demands through good time management
- and the ability to work under pressure.
- Excellent time management skills to manage a complex workload prioritise and set deadlines.
- Transformation management skills to advise on process flow, removal of waste and duplication
- within and across service areas.
- Authority and credibility to build relationships and engage successfully with colleagues,
- customers and partners
- Excellent leadership skills to inspire and motivate people in the delivery of work.
Experience
Essential
- Experience of managing, motivating and developing a diverse team of staff involving different
- workstreams
- Some relevant professional experience post qualification in a similar work environment.
- Expert knowledge of relevant policy, systems, work practices, professional guidelines,
- legislation in the area of specialism.
- Excellent ICT skills including use of Microsoft applications and specialist systems
- Excellent planning and organisational skills and the ability to prioritise and co-ordinate
- workloads of a team to achieve deadlines
- Significant experience of leading complex and diverse areas of work involving a wide range of
- contacts which has a high impact on the organisation and partners
- Good knowledge of other areas of the authority relevant to the service.
- Ability to interpret and analyse statistical and numerical data, drawing conclusions from the data
- to inform decision making.
- Ability to produce business focussed, user friendly reports, policy and project documents where
- appropriate.
- Proven ability to cope with conflicting and changing demands through good time management
- and the ability to work under pressure.
- Excellent time management skills to manage a complex workload prioritise and set deadlines.
- Transformation management skills to advise on process flow, removal of waste and duplication
- within and across service areas.
- Authority and credibility to build relationships and engage successfully with colleagues,
- customers and partners
- Excellent leadership skills to inspire and motivate people in the delivery of work.
Qualifications
Essential
- Degree or equivalent, and degree in housing, surveying, environmental health or social care
- related discipline
- Post qualification experience in a housing related field
- Full or part membership of either the Chartered Institute of Housing, the Royal Institute of
- Chartered Surveyors, or Chartered Institute of Environmental Health is desirable
- Experience of staff management
- At least three years experience of working in a housing or similar environment
- In depth understanding of housing/environmental/health policy and legislation and strategic role
- of local authorities
- Extensive knowledge of housing law, in particular Housing Act 1996 Part 6 and Part 7 and the
- homelessness Reduction Act 2017 to enable statutory decisions and assessments to be made
- Extensive knowledge and understanding of the operation of Councils allocations policy and the
- Homes4Wiltshire scheme
- Detailed knowledge of social housing, private housing sector, landlord and tenant legislation
