Technology Enabled Care Officer

Job description

Job responsibilities

TEC Officers are expected to work in line with the requirements described in the Workforce Quality Assurance Framework. TEC Officers carry out the following tasks within the Care Act 2014:

Assessment and review of customers needs and outcomes in relation to TEC.

Coordination of the customer/carer journey in prevention services and identifying eligible needs and outcomes.

Where applicable, work in partnership with the customer and other agencies in compiling an appropriate support. Specific duties and responsibilities:

Manage a caseload of TEC customers working closely with the Advanced Practitioner Occupational Therapist to facilitate TEC intervention programmes. Prioritising work appropriately using effective time management skills.

Undertake strengths based, person centred assessments in line with the Care Act 2014 with customers whose needs are not complex but require a level of experience in TEC to identify and make decisions with regard to the right intervention.

Evaluate and review TEC intervention, using skills and experience to adapt approaches to the individual needs of the customer.

Provide regular updates on progress to the Advanced practitioner occupational therapist including recommendations to adapt support plan to meet further needs.

Conduct comprehensive risk assessments and identify opportunities for positive risk-taking.

Work with customers to manage risk and record actions and strategies agreed. Refer to Occupational Therapist for guidance with complex issues.

Assess for and provide TEC equipment for customers, demonstrating how to use the suggested equipment to empowering their confidence and independence. For example, a wrist pendant for a customer so they can press to alert someone if they had fallen and needed assistance.

Work with customers to design a support plan that utilises all available community and voluntary based resources to minimize need for longer term funded services from the local authority.

Consider entire family context when completing a needs / OT assessment and refer to additional organisations as required e.g. Carer Support Wiltshire.

Using knowledge of the councils charging policy, advise customers on financial eligibility for services and make referrals to the finance and benefits team or other agencies.

Record all TEC customer contacts accurately, and in a timely way, onto the social care records in accordance with work targets set by the Team Manager and Supervisor.

Adhere to Data Protection legislation and confidentiality at all times.

Ensure effective, timely and appropriate communication with customers, colleagues, managers and any specialists who may be involved with the customer.

Have an awareness of safeguarding in line with organisational policies, including making referrals and participating in safeguarding investigations.

Understand and adhere to Complaints Procedures and advise appropriately if customers wish to complain.

Specific requirements for this post:

The postholder will be expected to travel on a daily basis and to undertake visits to customers in their own homes or in other settings e.g. hospital.

Be an ambassador for the council and the department at all times, always representing the council positively, professionally and appropriately at meetings with customers, external partners and agencies.

Be able to respond to civil emergencies under instruction.

Person Specification

Qualifications

Essential

• Previous experience of working in a health or social care environment or similar setting
• including working with people with adult care needs in their own homes.
• NVQ Level 4 in Health and Social Care or Apprenticeship at Level 4 in Health and Social
• Care or equivalent; or the ability to demonstrate the skills required and a commitment to work
• towards a relevant qualification as defined by the council within an agreed timeframe.
• Ability to utilise a range of software and electronic social care records.
• Up-to-date knowledge of relevant legislation and guidance in relation to working with, and the
• safeguarding of adults.
• Well-developed interpersonal skills and ability to effectively communicate with people in a
• variety of ways and levels.
• Ability to build trust and confidence with clients, client groups and colleagues.
• Proven ability to interpret situations, analyse behaviours to make judgements and deliver
• interventions to achieve outcomes.
• Ability to prioritise tasks and work on own initiative against deadlines and plan and organise
• your own work, escalating work where necessary.
• Good understanding of the national agenda for Transformation in Social Care.
• Ability to work in a person centred way to meet individual outcomes.
• Ability to work with people to balance choice and independence with risk.
• Fully fluent in spoken and written English.

Desirable

• Experience of working with an LAS database.
• Good understanding of the Care Act 2014.
• Experience of working in social care or rehabilitation setting.

Experience

Essential

• High level of relevant and practical experience acquired on the job.
• An advanced understanding of relevant procedures and working practices.
• Advanced knowledge of specialist function relevant to service area.
• Excellent ICT skills including use of Microsoft applications and specialist systems.
• Significant experience of working with clients and client groups with complex needs.
• Proven ability to carry out client risk assessments to identify eligibility for service provision and/or
• risk of harm.
• Proven ability to advise and guide clients to encourage development and to access services to
• which they are entitled.
• Ability to build trust and confidence with clients, client groups and colleagues.
• Proven ability to interpret situations, analyse behaviours to make judgements and deliver
• interventions to achieve outcomes.
• Proven ability to deliver training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN

Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)