Aspiring Team Manager

Job description

Job responsibilities

The team provide assessment and care management services, advice, and guidance, information and service provision to and for adults with care needs and their family or unpaid carers. The post holder is responsible to the Head of Service and Service Manager in Whole Life Pathway and will be accountable for the day-to-day operational leadership and management of the Moving on Service. Specific duties and responsibilities include:

Under the direction of the Head of Service, the Aspiring Team Manager will provide professional leadership, advice, support and supervision to social care staff within the Moving on Service. They will participate with colleagues across the service in the sharing and development of policy and evidence-based practice.

Co-ordinate and manage a countywide Community Team ensuring efficient and effective community service in line with local, council and national objectives, screening and prioritising referrals and allocating work to practitioners.

Manage and be accountable for the work of individuals and the team to ensure that actions meet all legislative and regulatory requirements as determined by the national agenda and legislation. Be responsible for managing and monitoring change within the team, promoting good morale whilst ensuring all colleagues are adequately supported.

To provide advice and guidance to the senior management team on a broad range of complex issues.

To ensure the highest levels of public satisfaction for the service, to continue to make recommendations to transform the service alongside the Head of Service to meet the aspirations of customers and in accordance with the requirements of the law and external regulation.

Analyse and interpret performance data to inform decision making within the team.

To represent the council with customers, the public and partner organisations so as to raise the reputation of the council and promote the interests of the county and its people.

Understand and deliver on departmental priorities for high quality services aiming for excellent results in key performance indicators and deliver continuous service improvement for the benefit of our customers, carers and the council.

Monitoring performance and activity through our MABLE performance system, ensuring the completion of work in a timely manner, in line with legal and council requirements, including the Care Act 2014, the Mental Capacity Act 2005, Care Programme Approach 2014, Deprivation of Liberty Safeguard, and the Equalities Act 2010. Also have knowledge of childrens legislation, and the interface at the point of transition to adult services.

Work in partnership with commissioning colleagues, other departments within the council, agencies and the voluntary sector, contributing and promoting effective joint working within these specialist working groups.

Implementation of the recommendations and requirements of the Care Act 2014 and the Deprivation of Liberty Safeguards (DoLS).

Develop effective working relationships with other teams across the council, for example, Childrens Services, Safeguarding, Customer Services, in order to meet needs and to effectively support customers to access council services.

Using the Mental Capacity Act, prepare and compile reports for presentation to the Court of Protection that relate to an adult who lacks capacity to make specific decisions about the care and support.

Manage the risk involved with the customer group, and the staff working with them to ensure services are delivered appropriately and in a safe manner.

Chair professional meetings as required with stakeholders and multidisciplinary teams (internal and external to the council).

To manage and respond to any complaints or appeals.

Make funding authorisations decisions appropriate to the level of spend that is delegated to your role.

Person Specification

Qualifications

Essential

• Recognised social work or OT qualification: BA/BSC (hons) / Dip SW / MA/MSC.
• Significant relevant professional experience post qualification in a similar work environment.
• Substantial experience of working with people with complex needs in social care or
• NHS/health environments.
• Expert knowledge of social care legislation and the wider context of government policy and
• regulation.
• Knowledge of short-term project work and the social care considerations for this customer
• group.
• Proven strong leadership skills to support and develop a team of highly skilled and qualified
• professionals to ensure council aims and objectives are met.
• Ability to take responsibility for identifying where a reported event occurs, notifying the
• registered body and compiling an extensive report on request.
• Ability to interpret and analyse statistical and numerical data, drawing conclusions from the
• data to inform decision making.
• Significant experience of completing complex risk assessments to minimise the risks both
• within the team workplace and in customer environments where a service has been
• provided.
• Excellent organisational skills and the ability to prioritise workloads of a team to achieve
• deadlines.
• Significant understanding of the roles, responsibilities and skill set of all health and social
• care staff.
• Must be able to write clear, complex and accurate reports.

Desirable

• Experience of supervising and managing newly qualified social workers, students or other
• staff who do and do not hold a social work qualification.

Experience

Essential

• Experience of managing, motivating and developing multiple teams of staff involving different
• workstreams
• Experience of managing staffing budgets
• Significant relevant professional experience post qualification in a similar work environment.
• Significant experience of leading complex and diverse areas of work involving a wide range of
• contacts which has a high impact on the organisation
• Expert knowledge of relevant policy, systems, work practices, professional guidelines,
• legislation and a good understanding of emerging developments in the area of specialism.
• Excellent ICT skills including use of Microsoft applications and specialist systems
• Excellent organisational skills and the ability to prioritise workloads of a team to achieve
• deadlines
• Thorough knowledge of other areas of the authority relevant to the service.
• Ability to interpret and analyse statistical and numerical data, drawing conclusions from the data
• to inform decision making.
• Experience of defining and developing systems, policies, procedures and / or practices.
• Experienced project manager with a good understanding of project management methodologies
• and systems.
• Excellent time management skills to manage a complex workload prioritise and set deadlines.
• Transformation management skills to advise on process flow, removal of waste and duplication
• within and across service areas.
• Ability to produce business focussed, user friendly reports, policy and project documents where
• appropriate.
• Authority and credibility to build relationships and engage successfully with colleagues,
• customers and partners

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN

Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)