Job summary
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https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/4975/?utm_medium=jobshare/details?sType=NhsJobs#/reference/4975
Salary:£26,409 - £27,711, plus 10% unsocial hours for qualifying shifts
Hours per week: 37 hours
Interview date:To be confirmed after shortlisting
Wiltshire Support at Home, Urgent Care & Telecare Response - Your home, Our Support, Your Independence
If you are passionate about helping others and looking for a career in the care industry, this is the perfect opportunity for you.
Main duties of the job
Our Wiltshire Support at Home Support Workers provide vital assistance to individuals in their homes as a result of ill health or crisis in addition to post-hospital discharge. They play a pivotal role in helping customers achieve their goals, working closely with dedicated occupational therapists to co-develop personalised reablement plans.
As a First Responder, you will complete urgent assessments in addition to those following Hospital discharges, assessing their needs, compiling a support plan, and attending to needs such as personal care, food preparation and daily living activities as required. To meet the needs of the service, shifts include early morning, evenings, weekends, and bank holidays, traveling across the Wiltshire area to carry out customer visits.
We are seeking an empathetic individual with a genuine passion for helping others. A certificate in care or equivalent experience alongside knowledge of safeguarding and regulations relating to community care will be essential. To succeed in this role, you will need to showcase excellent communication skills and the ability to prioritise and organise your own workload efficiently.
About us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.
Job description
Job responsibilities
Under the guidance and supervision of the Senior Support Worker (and from time to time other
members of the service management team).
Your role will be the first point of contact for new customers assessing their needs, compiling a
support plan with the customers and attending to those needs around personal care, food
preperation and daily living activities on the first few visits or as required.
Specific duties and responsibilities include:
Work with the customer to draw up a support plan which will address their needs for care
and support.
Work with customers to support them manage and maintain where possible their daily living
skills, including washing, dressing, meal preparation, and personal care.
Safeguard the health, safety and wellbeing of customers as well as colleagues.
Take part in staff development programmes, assuming responsibility for own professional
development i.e. undertake all mandatory training relevant to the service and part of the
training pathway for the role e.g. Care Certificate.
Assist customers with the use of mobility aids and assistive equipment where required.
Assist customers with moving and positioning, adhering to health & safety requirements as
well as organisational policy and procedures.
Contribute to daily communications, accurate record keeping, recording actions,
interventions and incidents in customers records.
Participate in regular team meetings and customer review meetings.
Ensure compliance with the Data Protection Act and maintain customer confidentiality and
security of information at all times.
Communicate effectively with the immediate team and other health and social care
professionals as appropriate.
Participate in own supervisions, appraisals and objective setting.
Assist the team with general duties if required e.g. office filing, answering telephone calls etc.
Work as part of the team, offering a flexible approach to staff rostering.
Abide by the principles and practice set out in the staff handbook.
Specific requirements for this post:
To work shifts to meet the needs of the service including early morning, evenings, weekends
and bank holidays. An unsocial hours payment for unsocial hours working will be paid where
appropriate.
To undertake travel across the Wiltshire area to carry out customer visits.
Job description
Job responsibilities
Under the guidance and supervision of the Senior Support Worker (and from time to time other
members of the service management team).
Your role will be the first point of contact for new customers assessing their needs, compiling a
support plan with the customers and attending to those needs around personal care, food
preperation and daily living activities on the first few visits or as required.
Specific duties and responsibilities include:
Work with the customer to draw up a support plan which will address their needs for care
and support.
Work with customers to support them manage and maintain where possible their daily living
skills, including washing, dressing, meal preparation, and personal care.
Safeguard the health, safety and wellbeing of customers as well as colleagues.
Take part in staff development programmes, assuming responsibility for own professional
development i.e. undertake all mandatory training relevant to the service and part of the
training pathway for the role e.g. Care Certificate.
Assist customers with the use of mobility aids and assistive equipment where required.
Assist customers with moving and positioning, adhering to health & safety requirements as
well as organisational policy and procedures.
Contribute to daily communications, accurate record keeping, recording actions,
interventions and incidents in customers records.
Participate in regular team meetings and customer review meetings.
Ensure compliance with the Data Protection Act and maintain customer confidentiality and
security of information at all times.
Communicate effectively with the immediate team and other health and social care
professionals as appropriate.
Participate in own supervisions, appraisals and objective setting.
Assist the team with general duties if required e.g. office filing, answering telephone calls etc.
Work as part of the team, offering a flexible approach to staff rostering.
Abide by the principles and practice set out in the staff handbook.
Specific requirements for this post:
To work shifts to meet the needs of the service including early morning, evenings, weekends
and bank holidays. An unsocial hours payment for unsocial hours working will be paid where
appropriate.
To undertake travel across the Wiltshire area to carry out customer visits.
Person Specification
Qualifications
Essential
- Care Certificate or equivalent skills and experience with willingness to undertake the required
- training
- Apprenticeship Level 2 in Social Care or equivalent experience
- General level of education to GCSE A*-C or equivalent skills and experience
- Previous experience of providing care and support to the elderly and/or people with a learning
- disability
- Knowledge of safeguarding
- Knowledge of regulations relevant to community care
- Empathy with the elderly and/or people with a disability and an understanding of their needs
- Ability to work alone and as part of a team
- Ability to prioritise and organise own workload
- A pleasant and helpful manner
- Effective communication both written and oral
Desirable
- Previous experience of providing care and support to the elderly and/or people with a learning
- disability
- Knowledge of safeguarding
- Knowledge of regulations relevant to community care
Experience
Essential
- Previous relevant and practical experience.
- A thorough understanding of relevant procedures and working practices.
- Good knowledge of specialist function relevant to service area.
- Excellent ICT skills including use of Microsoft applications and specialist systems.
- Practical knowledge of a range of procedures and specialist medical / equipment to support
- clients.
- Good knowledge of Wiltshire Council professional groups and external agencies as relevant to
- the role.
- Ability to build and maintain constructive working relationships with a range of people.
- Sensitivity and empathy to build trusting and supportive relationships with clients and families.
- Care skills and basic knowledge of mobility, nutrition and financial issues in order to provide
- practical, emotional support to clients and families.
- Proven ability to follow routines, carry out set care plans, record and monitor changes in client
- condition.
- Ability to manage challenging behaviour in clients.
- Good literacy and numeracy.
- Proven ability to communicate one to one and in small groups with relevant client group.
Person Specification
Qualifications
Essential
- Care Certificate or equivalent skills and experience with willingness to undertake the required
- training
- Apprenticeship Level 2 in Social Care or equivalent experience
- General level of education to GCSE A*-C or equivalent skills and experience
- Previous experience of providing care and support to the elderly and/or people with a learning
- disability
- Knowledge of safeguarding
- Knowledge of regulations relevant to community care
- Empathy with the elderly and/or people with a disability and an understanding of their needs
- Ability to work alone and as part of a team
- Ability to prioritise and organise own workload
- A pleasant and helpful manner
- Effective communication both written and oral
Desirable
- Previous experience of providing care and support to the elderly and/or people with a learning
- disability
- Knowledge of safeguarding
- Knowledge of regulations relevant to community care
Experience
Essential
- Previous relevant and practical experience.
- A thorough understanding of relevant procedures and working practices.
- Good knowledge of specialist function relevant to service area.
- Excellent ICT skills including use of Microsoft applications and specialist systems.
- Practical knowledge of a range of procedures and specialist medical / equipment to support
- clients.
- Good knowledge of Wiltshire Council professional groups and external agencies as relevant to
- the role.
- Ability to build and maintain constructive working relationships with a range of people.
- Sensitivity and empathy to build trusting and supportive relationships with clients and families.
- Care skills and basic knowledge of mobility, nutrition and financial issues in order to provide
- practical, emotional support to clients and families.
- Proven ability to follow routines, carry out set care plans, record and monitor changes in client
- condition.
- Ability to manage challenging behaviour in clients.
- Good literacy and numeracy.
- Proven ability to communicate one to one and in small groups with relevant client group.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
