Apprentice Business Support

Job description

Job responsibilities

This is a support role which is provides a range of admin support to a team / service area. The postholder will undertake a range of admin-based tasks following readily understood procedures. Staff who undertake this role will be allocated to a service in the council, but there will be other staff on the same role in other teams across the council. Staff will be provided with the relevant on the job training to support the team. Specific duties and responsibilities include: Provision of a full range of administrative duties; making and answering telephone, post distribution, filing, scanning, photocopying, routine finance, ensuring administrative procedures are followed and standards maintained. To make and answer telephone calls, deal directly and respond to difficult queries from members of the public, take accurate notes and pass information onto the relevant officer in a timely manner. To ensure all contacts/referrals are recorded accurately, using IT and manual systems. To progress, chase and track information to ensure all systems are maintained and updated. Undertake routine and regular checks on quality and accuracy of data being held, produce standard reports. Specific requirements for this post: This is a generic admin post and staff in this post may be deployed to support another admin team across the council that requires this level of manager. Movement to another team will only be undertaken when a reduction in admin resource is required in the current team and/or a priority need for admin resource is identified in another team. This is in line with the councils approach to an agile and flexible workforce. Any move will be undertaken in discussion with the member of staff. BS04-0001 Business Support Assistant DBS July 2023 Page 6 of 9 The work content of this post involves having access to sensitive or personal information about children or vulnerable adults and therefore a DBS (Disclosure & Barring Service) check is required.

Person Specification

Qualifications

Essential

• GCSE A*-C / NVQ level 2 in administration or equivalent experience and skills
• Good IT skills
• Good listening, oral and literacy skills
• Ability to prioritise, organise own time and work to deadlines
• Ability to demonstrate a willingness to attend appropriate training and development
• Ability to maintain confidentiality
• Have good interpersonal skills
• Evidence of being part of a team
• Able to produce a good standard of written English
• Fully fluent in English

Desirable

• NVQ Level 3 in Administration, or Customer Care.
• Able to demonstrate an understanding of the work of public services and the specific service this
• role sits in
• Experience of operating financial processes, e.g., invoices and budget spreadsheets

Experience

Essential

• Experience which demonstrates ability to undertake role.
• An understanding of relevant procedures and working practices.
• Excellent ICT skills including use of Microsoft applications and specialist systems
• Verbal and written communication skills.
• An understanding of the need for accuracy and attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Council

Address

Wiltshire Council

Bourne Hill

Salisbury

SP1 3UZ

Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)