Job summary
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https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/4036/?utm_medium=jobshare/details?sType=NHSJobs#/reference/4036
Salary:£62,833- £66,847
Hours per week:37 hours
Interview date:Thursday 20 March 2025
Integrated Front Door - Empowering Families, Protecting Futures
We are seeking a dynamic and experienced leader to take on the role of Service Manager of the Integrated Front Door!
Within our Ofsted rated Outstanding Local Authority, our Support and Safeguarding Service works with some of the most vulnerable children in Wiltshire, including children in need, those in need of protection and involved in family proceedings, alongside a proportion of our looked-after children.
This role will have specific oversight of the Integrated Front Door, Early Help Hub, MASH (Multi Agency Safeguarding Hub), Local Authority Designated Officers For Allegations and will be our service champion and lead working in partnership with colleagues in the SEND service.
Main duties of the job
As the Service Manager, you will be responsible for supporting children, young people and their families to be healthy and resilient, and able to maximise their life chances and independence. You will work collaboratively as part of the senior leadership team to achieve the directorates aims and visions. This role will require the provision of strong leadership across the partnership, engaging with both internal and external partners, good communication skills are key. You will be responsible and accountable for operational and strategic practice within the service reporting into Performance and Outcomes Meetings.
You need to be a qualified Social Worker registered with Social Work England, possessing significant post-qualification experience and previous experience as a Manager in childrens safeguarding. You will have strong management skills, with a proven ability to develop projects and lead staff effectively and an ability to drive strong practice and performance. An extensive understanding of child protection and safeguarding processes is essential, including understanding of Early Help and SEND.
About us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.
Job description
Job responsibilities
As a Service Manager in the Families and Childrens directorate your duties and
responsibilities are to
- Work jointly and collaboratively as part of the extended leadership team to achieve
the directorates aims and vision and contribute to wider council priorities.
- Support children, young people and their families be healthy and resilient and able
to maximise their life chances and independence.
- Support and drive innovation and change across the service and wider partnership
- Provide leadership across the partnership (including both internal and external
partners), demonstrating a breadth of knowledge and skills and willingness to step
outside of specialisms.
- Operate matrix management arrangements, including where required to multiagency staff groups, and provide leadership of a diverse range of day to day and
transformational projects.
- Support the service to have robust financial management and where relevant taking
management responsibility for delegated budgets, including budget monitoring and
staff resources.
- Provide strategic policy direction and leadership across areas of responsibility.
- Work proactively and take responsibility to assess and mitigate corporate risk.
- Undertake quality assurance activity, including analysis of performance outcomes
and compliance with statutory responsibilities.
- Undertake operational management of a specialist service, area and/or workstream
which has impact across the council managing day to day performance in
conjunction with the relevant head of service.
- To be expected to work unsociable shifts both planned and at short notice to meet
service needs.
- To co-ordinate the departments response to Emergency and Major Incident
Procedures set up by the Council out of normal office hours.
- To carry out the delegated authority of the Directors of Childrens Services, outside
of normal office hours, in making decisions in an emergency including in relation to
an individual involving issues of personal liberty e.g., Allegations Management or
strategically in terms of Rapid Response relating to Child Death Enquiries or
Business Continuity. There is a statutory notification of serious events to be
discussed directly with the Senior Manager on call.
- To negotiate and maintain contracts with relevant agencies, managing funds fromthose agencies and staff resources deployed into the team. To report such activity
as appropriate to the respective Corporate Directors as lead commissioners. To
include the emergency commissioning of specialist safeguarding provisions at point
of crisis for the most vulnerable service user groups.
As Service Manager Integrated Front Door (Early Support Hub, MASH, Out of Hours and
Local Authority Designated Officer For Allegations)
Directorate lead for Early Help and SEND, you will have oversight of the following
teams/functions
- Integrated front door (Early Support Hub, MASH and Out of Hours Service).
- Early Help/Support across the whole agenda which extends to pre and post front
door interactions.
- Local Authority Designated Officer For Allegations
- SEND support within the Early Help Hub and lead
across the whole agenda and directorate, supervision of the
DSCO
You will lead on the specialist areas of- Early help/support partnership strategy.
- Thresholds across Families and Childrens Services.
- Lead advisor on Early Help/Support and Thresholds, providing specialist advice to
Senior Leaders.
- Allegations of persons in a position of trust.
- SEND agenda across the whole directorate and within Early Support Hub and across
partnership
Key duties within your areas of responsibility are to
- Ensure families and children in Wiltshire receive the support they require at the right
time and at the right level, through decision making at the integrated front door but
in an out of normal working hours. This includes the provision of early support and
early help services in communities; pre integrated front door and across the whole
of Families and Childrens Services.
- Ensure timely and robust multi-agency decision making within the integrated front
door, leading to clear service delivery and support from the most appropriate
professional/agency to the family.
- Provide expert advice and guidance on complex operational issues.
- Identify and manage risks, ensuring that significant risks are escalated as
appropriate.Oversee and ensure staff engagement, personal and professional development and
succession planning.
- Develop and ensure effective performance monitoring and management.
- Model the councils behaviours and develop and encourage these within youteams.
- Lead on specific programmes of improvement and innovation within these teams
In addition to the responsibilities described in the role profile, specific duties
include
- Responsible for the performance of the teams and areas of work being line
managed.
- Ensuring the performance of Team Managers delivery front line services within their
teams.
- Working closely with other services to ensure join up of service delivery i.e. school
effectiveness, police, adult social care, SEND etc.
- Developing strategies to realise savings and service improvements within the
Support and Safeguarding Service using performance information to identify
efficiencies in the service.
- Responsibility for ensuring that the strategic needs of the service are met as well as
tracking of individual cases and associated budgetary implications.
- Identifying, planning, designing and implementing improvements to the childs
journey to achieve permanence.
- Deputising for the Head of Service as required.
- Developing strategies to ensure the provision of technical support and expertise is in
place to deliver the service priorities identified in the council business plan and
people strategy, and where applicable lead on projects that deliver the actions
needed.
- Membership of multi-agency strategic group for example SVPP sub-groups.
- Supporting and advising team members in dealing with complex cases and where
there is a high level of risk to service users, personnel or reputational.
- Supervising and undertaking appraisals in line with policy in respect of all staff.
- Provides health and safety support and supervision to departmental staff working
out-of-hours and to all staff working within the team or under contract to other
agencies.
- Ensuring that all staff receive appropriate training in order to meet the needs of
service, Continuing Professional Development and requirements to meet
professional registration.
- Deliver effective services for children and young people with disabilities ensuring
that an integrated and evidence-based approach delivers improved outcomes for
children, young people and families.
- Work effectively with children, young people, their parents/carers and the wider
community to ensure that their feelings and wishes are used to appropriately inform
the development, planning and performance of services, paying particular attention
to childs voice.
- Lead and participate in multi-agency groups, consulting and engaging with a range
of partners, such as voluntary organisations, providers of residential placements andparent partnerships to identify joint funding opportunities and find strategic solutions
that meet local and regional need.
- Ensure effective delivery of a service in a specialised field in accordance with
legislative requirements, all relevant policies and procedures and agreed
performance targets.
- Lead a team of staff, including recruitment, induction, training, robust and
professional supervision as well as other general HR matters, ensuring high quality
reporting is standard practice.
- Address poor performance in an effective and supportive way to ensure that
outcomes are achieved for children and young people.
- Make available the offer of a high quality, seamless and coordinated child and
family-centered service through the transformation, development and provisions of
personalised information, education, care and support for children and young people
to ensure they and their families can lead the inclusive and fulfilling lives that they
wish to.
- Ensure the service and the team, fully supports and promotes the safeguarding of
children and young people.
- Work with local partners to promote and implement the consistent use and highquality completion of the integrated education, health and care plan (My Plan) for
all children and young people with SEND.
Service Managers will also be expected to have sufficient breadth of knowledge that they
can support across other areas and specialisms as required.
Job description
Job responsibilities
As a Service Manager in the Families and Childrens directorate your duties and
responsibilities are to
- Work jointly and collaboratively as part of the extended leadership team to achieve
the directorates aims and vision and contribute to wider council priorities.
- Support children, young people and their families be healthy and resilient and able
to maximise their life chances and independence.
- Support and drive innovation and change across the service and wider partnership
- Provide leadership across the partnership (including both internal and external
partners), demonstrating a breadth of knowledge and skills and willingness to step
outside of specialisms.
- Operate matrix management arrangements, including where required to multiagency staff groups, and provide leadership of a diverse range of day to day and
transformational projects.
- Support the service to have robust financial management and where relevant taking
management responsibility for delegated budgets, including budget monitoring and
staff resources.
- Provide strategic policy direction and leadership across areas of responsibility.
- Work proactively and take responsibility to assess and mitigate corporate risk.
- Undertake quality assurance activity, including analysis of performance outcomes
and compliance with statutory responsibilities.
- Undertake operational management of a specialist service, area and/or workstream
which has impact across the council managing day to day performance in
conjunction with the relevant head of service.
- To be expected to work unsociable shifts both planned and at short notice to meet
service needs.
- To co-ordinate the departments response to Emergency and Major Incident
Procedures set up by the Council out of normal office hours.
- To carry out the delegated authority of the Directors of Childrens Services, outside
of normal office hours, in making decisions in an emergency including in relation to
an individual involving issues of personal liberty e.g., Allegations Management or
strategically in terms of Rapid Response relating to Child Death Enquiries or
Business Continuity. There is a statutory notification of serious events to be
discussed directly with the Senior Manager on call.
- To negotiate and maintain contracts with relevant agencies, managing funds fromthose agencies and staff resources deployed into the team. To report such activity
as appropriate to the respective Corporate Directors as lead commissioners. To
include the emergency commissioning of specialist safeguarding provisions at point
of crisis for the most vulnerable service user groups.
As Service Manager Integrated Front Door (Early Support Hub, MASH, Out of Hours and
Local Authority Designated Officer For Allegations)
Directorate lead for Early Help and SEND, you will have oversight of the following
teams/functions
- Integrated front door (Early Support Hub, MASH and Out of Hours Service).
- Early Help/Support across the whole agenda which extends to pre and post front
door interactions.
- Local Authority Designated Officer For Allegations
- SEND support within the Early Help Hub and lead
across the whole agenda and directorate, supervision of the
DSCO
You will lead on the specialist areas of- Early help/support partnership strategy.
- Thresholds across Families and Childrens Services.
- Lead advisor on Early Help/Support and Thresholds, providing specialist advice to
Senior Leaders.
- Allegations of persons in a position of trust.
- SEND agenda across the whole directorate and within Early Support Hub and across
partnership
Key duties within your areas of responsibility are to
- Ensure families and children in Wiltshire receive the support they require at the right
time and at the right level, through decision making at the integrated front door but
in an out of normal working hours. This includes the provision of early support and
early help services in communities; pre integrated front door and across the whole
of Families and Childrens Services.
- Ensure timely and robust multi-agency decision making within the integrated front
door, leading to clear service delivery and support from the most appropriate
professional/agency to the family.
- Provide expert advice and guidance on complex operational issues.
- Identify and manage risks, ensuring that significant risks are escalated as
appropriate.Oversee and ensure staff engagement, personal and professional development and
succession planning.
- Develop and ensure effective performance monitoring and management.
- Model the councils behaviours and develop and encourage these within youteams.
- Lead on specific programmes of improvement and innovation within these teams
In addition to the responsibilities described in the role profile, specific duties
include
- Responsible for the performance of the teams and areas of work being line
managed.
- Ensuring the performance of Team Managers delivery front line services within their
teams.
- Working closely with other services to ensure join up of service delivery i.e. school
effectiveness, police, adult social care, SEND etc.
- Developing strategies to realise savings and service improvements within the
Support and Safeguarding Service using performance information to identify
efficiencies in the service.
- Responsibility for ensuring that the strategic needs of the service are met as well as
tracking of individual cases and associated budgetary implications.
- Identifying, planning, designing and implementing improvements to the childs
journey to achieve permanence.
- Deputising for the Head of Service as required.
- Developing strategies to ensure the provision of technical support and expertise is in
place to deliver the service priorities identified in the council business plan and
people strategy, and where applicable lead on projects that deliver the actions
needed.
- Membership of multi-agency strategic group for example SVPP sub-groups.
- Supporting and advising team members in dealing with complex cases and where
there is a high level of risk to service users, personnel or reputational.
- Supervising and undertaking appraisals in line with policy in respect of all staff.
- Provides health and safety support and supervision to departmental staff working
out-of-hours and to all staff working within the team or under contract to other
agencies.
- Ensuring that all staff receive appropriate training in order to meet the needs of
service, Continuing Professional Development and requirements to meet
professional registration.
- Deliver effective services for children and young people with disabilities ensuring
that an integrated and evidence-based approach delivers improved outcomes for
children, young people and families.
- Work effectively with children, young people, their parents/carers and the wider
community to ensure that their feelings and wishes are used to appropriately inform
the development, planning and performance of services, paying particular attention
to childs voice.
- Lead and participate in multi-agency groups, consulting and engaging with a range
of partners, such as voluntary organisations, providers of residential placements andparent partnerships to identify joint funding opportunities and find strategic solutions
that meet local and regional need.
- Ensure effective delivery of a service in a specialised field in accordance with
legislative requirements, all relevant policies and procedures and agreed
performance targets.
- Lead a team of staff, including recruitment, induction, training, robust and
professional supervision as well as other general HR matters, ensuring high quality
reporting is standard practice.
- Address poor performance in an effective and supportive way to ensure that
outcomes are achieved for children and young people.
- Make available the offer of a high quality, seamless and coordinated child and
family-centered service through the transformation, development and provisions of
personalised information, education, care and support for children and young people
to ensure they and their families can lead the inclusive and fulfilling lives that they
wish to.
- Ensure the service and the team, fully supports and promotes the safeguarding of
children and young people.
- Work with local partners to promote and implement the consistent use and highquality completion of the integrated education, health and care plan (My Plan) for
all children and young people with SEND.
Service Managers will also be expected to have sufficient breadth of knowledge that they
can support across other areas and specialisms as required.
Person Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Person Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
