Job responsibilities
Specific duties and responsibilities include:
Working closely with a team of Occupational Therapists, Team Leaders, Senior Reablement Support
workers and Reablement Support Workers, the role is responsible for allocating reablement support
packages and the scheduling of support visits to customers.
The Senior allocator needs to be experienced in a range of electronic monitoring systems and able to
support and monitor the work of the other allocators in the service. The role must be able to identify
efficiencies and make recommendations to the allocators to improve effectiveness and performance
in rostering, travel and time management. The Senior Allocator will be responsible for liaising with
the CM2000 support team to identify future needs and developments and to ensure the system is
providing regular data sets and appropriate reports.
The role is also responsible for ensuring adequate resources are available within the service to
deliver its support effectively with oversight of all three hubs. If there is a particular problem in
staffing or rostering co-ordinate the capacity across the three areas to ensure the service remains
safe but can support where there is a lack of resource. The senior allocator will provide oversight and
direction to the hub allocators (currently 2) in their activity, through the provision of advice and
guidance. This role will also be the first point of contact for other allocators, and for Team Leaders,
and Senior Reablement Workers where additional expertise is required to resolve rostering issues..
The role will support the other allocators to ensure the most time effective and efficient service is
being delivered, where there is a requirement to create capacity the allocators will primarily
reference the Lead Allocator. The Lead allocator will advise on rostering efficiency, emergency
cover in service escalation and general amendments to adapt to fluctuations due to training, sickness
and AL.
Specific duties and responsibilities include:
Day to day support and monitoring of allocations on CM2000 in other hub areas to ensure
efficient allocation and support oversight across the whole County in order to understand
trends and issues.
Analyse and have oversight of the resource across the County, make recommendations for
the service provision and best use of staff as a whole system
Work closely with Team Leaders across the service to ensure that mandatory training
requirements for staff can be allocated efficiently without impacting the service delivery.
Monitor and check information and allocations to ensure high standards and efficiency are
maintained. Providing feedback to the Registered Manager on issues of bad practice and
gaps in procedures
Using evidence and analysis, report performance and provide recommendation for
improvements to the Registered Manager
Support the future development of the service by inputting specialist expertise into project
work that may be undertaken by the council.
Respond to emergency and crisis situation to facilitate the safe delivery of a service to
customers that may be at risk as part of a Wiltshire Council Response.
Where client contributions are required liaise with accounts receivable to ensure that these
are identified and that Wiltshire Council is receiving payments in a timely manner
Where there is a difficulty with the client contribution liaise with the customer and follow the
process to escalate to the Registered Manager for appropriate action.
To be aware that decisions made will/may have a material effect on the service and service
provision to the customers for example ensuring that scheduled visits are always covered as
this has a direct effect on customer wellbeing; where there is a lack of resource managing this
and or escalating this appropriately as this has a direct effect on the CQC rating.
Package Set-up and Closure
Upon receiving a referral to the service, assign it to an OT and using a diary system plan the
first visit by OT (and Reablement Worker) to carry out the required assessments.
Match up customers with OTs and Reablement Workers taking into consideration,
preferences, interests, location etc.
Call customer and confirm visit from OT and Reablement Worker.
Once support package is confirmed by OT, set-up Functional Assessment and Goal Setting
Plan on IT system.
Using an electronic call monitoring system (ECMS), allocate the team of Reablement Workers
to deliver package of support and create a template care visit schedule.
Communicate the care visit schedule and any other information considered necessary to the
team of Reablement Workers providing any additional guidance and support.
Monitor support visits through the ECMS, responding to any late or missed calls.
Modify the reablement visit schedule as directed by the OT.
Plan effective support package closure as directed by the OT including with liaising with
incoming providers delivering on-going care and support.
CQC Compliance and Quality Assurance
Be aware of the compliance requirements relating to the Key Lines of Enquiry (KLOEs) used
in CQC inspections.
Support the Registered Manager with implementing systems to maintain compliance in
accordance with KLOEs.
Assist the Registered Manager with implementing Wiltshire County Councils Quality
Management Policy including carrying out satisfaction surveys, monitoring staff performance
and assisting with investigations if appropriate.
Support the service in ensuring all CQC regulations are met. Thorough documentation and
maintenance of assessments. All services need to be ready for a CQC inspection at any
time.
Recruitment, Selection and Reablement Worker Performance
Assist in leading a service with high standards with a team of trustworthy, well trained and
reliable Care Workers.
Support the Registered Manager with the recruitment of Reablement Workers including
recruitment planning, interviewing, arranging DBS, references and other checks and
arranging induction/shadowing.
Assist the Registered Manager in organising team meetings.
Health & Safety
Be familiar with the Companys obligations under the Health and Safety at Work Act 1974 and
the other Health and Safety Regulations detailed in the Companys Health and Safety
Keep the Registered Manager informed of any issues that are identified concerning Health
and Safety issues.
General
To identify where adults may be at risk and to act in accordance with the departments
safeguarding policies and procedures
Report to the Registered Manager any issues which may have an impact on safe and
effective operation of the service.
Maintain staff and customer records in a way which meets the requirements of CQC.
Maintain confidentiality and security of information at all times.
Be aware of and understand the key aspects of Wiltshire County Councils policies and
procedures as outlined in the Staff Handbook.
Represent the Company in a professional manner at all times, on the telephone, face to face
or in written communication.
Assist in producing reports as required by the Registered Manager.
Participate in the on-call (out of hours) rota.
Carry out any other tasks required by the Registered Manager.
Support the service and other allocators in decision making within the guidelines of the
service
