Information Officer

Job description

Job responsibilities

Salary:£26,873 - £28,770

Hours per week:37 hours

Interview date:To be confirmed following shortlisting

Integrated Front Door - Transforming Young Lives

Heres your chance to make a positive impact on the lives of children and families!

Join our Integrated Front Door (IFD) as an Information Officer, where you can develop skills and gain experience in a dynamic, multi-agency setting.

Our Integrated Front Door team is the main contact for calls and referrals to Childrens Social Care. In September 2023, we achieved an Outstanding rating from Ofsted, receiving positive inspection feedback. We are responsible for collecting crucial information to make informed decisions on further interventions for children and their families.

We are a service offering a 24/7, 365-day single access point for all contacts and referrals aligning with statutory and local guidelines for child safety and wellbeing.

As an information Officer, you will work across our Day Service and Out Of Hours service and play a crucial role in ensuring the smooth functioning of our services, supporting social work and agency teams by gathering, distributing, and preparing information.

We are looking for a dedicated professionals capable of problem solving, managing challenging demands and prioritisation of work effectively to exceed our customer needs.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.Explore more benefits here!

Please download and read therole description and person specificationcarefully before you apply as well asOur Identity.

For more details, contact Sam Knight, Team Manager, atsamuel.knight@wiltshire.gov.uk, or call 01225 713959.

This role may be subject to certain successful security checks; please see the role description for more information.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

Person Specification

Experience

Essential

• Previous experience within an admin support function.
• Experience of communicating with a wide range of people both general public and professionals.

Desirable

• Relevant experience of paid or voluntary work with children and young people or vulnerable adults.
• Previous experience in responding to sensitive personal information and handling such information in a professional manner.

Qualifications

Essential

• A levels / National Diploma or equivalent experience/skills.
• Ability to prioritise tasks and work on own initiative against deadlines.
• Excellent communication and negotiation skills especially when working with customers who may be upset and stressed.
• Experienced in utilising different computer systems including relevant databases to ITQ 2 level or equivalent.

Desirable

• Previous experience of working within a partner agency environment
• Previous experience of working in a confidential environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN

Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)