Job responsibilities
Supporting the Team Manager to ensure efficient and effective service delivery for adults in
Wiltshire requiring care and support. Leading the development and promotion of integrated working
with the community health teams, acute hospitals and GP surgeries within the specified locality.
Managing and supervising a number of social workers, occupational therapists and other staff,
as delegated by the Team Manager.
Deputising for the Team Manager as appropriate during time of absence providing management
cover and support to locality team staff.
Specific duties and responsibilities:
Manage, co-ordinate and lead the locality team in the absence of the Team Manager.
Providing supervision and support to experienced SW and OT so the postholder is
required to have excellent knowledge and ability in relation to the most complex of cases
where finding possible solutions are challenging.
Actively engage in individual and group supervision and embed learning in practice.
Undertake appraisal and team meetings and contribute to individual and team development.
Engage in quality assurance ensuring that supervisees meet all legislative and regulatory
requirements as determined by the national agenda e.g. Care Act 2014, Mental Capacity Act.
Monitor that assessments are undertaken in line with Care Act 2014 requirements and that
people are assessed appropriately for their eligibility for Social Care. This requires being able to
check across the team that assessment is being undertaken consistently and taking action as
necessary.
Set and monitor standards and performance of supervisees in line with quality assurance
policies.
Analyse and interpret performance data to inform decision making within the team. This
will be challenging where operational case work demand is very high with limited staffing
resources and timescales.
Actively participate in the development of policies and procedures within the wider social
care team.
Having an operational view of the caseloads across the team and to allocate and manage
demands and abilities (both SW and OT) in a timely way to ensure the best outcomes for
customers.
Provide expert advice, support and creative problem solving to team members dealing with
customers with complex needs. This will include managing complaints from customers,
carers, elected members and partners which may result in a recommendation on the way the
service could be delivered differently to team manager / HoS Convene and chairmultiagency meetings in relation to customers with complex needs or contentious
situations. Where previous meetings have not been able to resolve issues.
Work with the Team Manager creating and developing links with Community Area Boards.
Promote wider community involvement with staff in the team, including the NHS, the
voluntary section and independent providers. To take every opportunity to work with
partners, e.g. attending GP forums, meeting health teams etc with the view of how can we
work together.
Assist the Team Manager in the robust management of resources within the team by ensuring
quality and cost effectiveness in service delivery.
Authorise plans for care and support considering cost effectiveness, promotion of independent
and reduction of risk. This involves reviewing the application of the support plan, with professional
advice from SW / OT re-equipment but to look at costs and take decisions.
Respond to civil emergencies including managing a rest centre.
