Job summary
*** WE ARE CURRENTLY UNABLE TO ACCEPT APPLICATIONS DIRECT ON NHS JOBS. IF YOU WISH TO BE CONSIDERED FOR THE ROLE PLEASE APPLY ON OUR WEBSITE OR COPY AND PASTE THE LINK BELOW IN TO YOUR BROWSER ***
https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/5518?utm_medium=jobshare/details?sType=NHS#/reference/5518
Salary:£31,537 - £33,699
Hours per week:37 hours
Interview date: To be confirmed after shortlisting
Main duties of the job
Locality Team (Discharge Services) - Bridging Care, Ensuring Recovery
In this rewarding role, you'll receive monthly supervision from a Social Worker, ensuring your professional growth. Additionally, enjoy daily/as-needed access to peer and leadership support, guiding you through the intricacies of the job.
As a valued Social Care Practitioner, your role will be pivotal in supporting customers through our busy Hospital Discharge services. We collaborate seamlessly with Wiltshire hospitals, primary care providers, and Wiltshire Health and Care services, alongside esteemed organisations such as Carer Support and Age UK.
You will carry out person-centred Care Act Assessments with customers, their families and/or their carers, working with them to arrange support that meets their identified needs and supporting them to achieve positive outcomes in their life.
You'll mainly work in Acute and Community Hospitals but may also handle short-term re rehabilitation beds or home-based care reviews. The role involves assisting customers with diverse needs, from significant care requirements to complex social situations. Our focus is on facilitating a timely and safe return home, maintaining a fast-paced service.
Essential qualifications include experience in health or social care, strong communication skills, and proficient IT knowledge. We are seeking someone who is a customer-centred individual capable of managing caseloads in a fast-paced, multi-professional teams.
About us
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
Job description
Job responsibilities
Specific duties and responsibilities include:
- Act as the key point of contact for customers, including those who fund their own care, who
require our services and coordinate any care, advice and services that the customer may require.
This includes care management, provision of equipment, arrangement of services and advice and
support.
- Undertake Care Act Assessments with customers in line with the Care Act 2014 and other
legislation and organisational policy to identify and agree outcomes and how they can be
achieved. It will be necessary at all times to ensure that the customer has choice and control and
that the services provided are cost effective and that any risks are clearly identified. Apply the
eligibility criteria and financial eligibility in relation to the provision of services. Operate within
legislative framework for adult social care.
- Recognise the role and needs of Carers, offering Carers assessments and providing appropriate
advice and support.
- Management of own caseload, prioritising work and tasks appropriately and using effective time
management skills. Working within guidelines and using own discretion, identify when specialist
(Social workers, Occupational Therapists, other professionals etc.) involvement is required, make
the appropriate referrals and ensure effective liaison with the specialists. Arrange case
conferences (Multidisciplinary and/or multiagency) if required.
- Ensure effective, timely and appropriate communication with the customers, colleagues,
managers and any specialists who may be involved with the customer.
- Be responsible for recording accurate and timely information on the Liquid Logic Database and
able to use basic Microsoft software. Adhere to Data Protection/General Data Protection
Regulations legislation and confidentiality.
- Understand and deliver on departmental priorities for high quality services, aiming for good
results in key Performance indicators.
- Able to identify if a vulnerable person may be at risk and make a safeguarding adult at risk alert in
line with the Safeguarding policy.
- Analyse and appraise work and personal development through discussion, participation in
supervision and annual appraisal with line manager. Have a commitment to ongoing
development.
- Invite feedback, reporting to the Programme Lead, Customer Services as appropriate.
Understand and adhere to Complaints Procedures and advise people appropriately if they wish to
complain.
- Be able to respond to civil emergencies under instruction
Job description
Job responsibilities
Specific duties and responsibilities include:
- Act as the key point of contact for customers, including those who fund their own care, who
require our services and coordinate any care, advice and services that the customer may require.
This includes care management, provision of equipment, arrangement of services and advice and
support.
- Undertake Care Act Assessments with customers in line with the Care Act 2014 and other
legislation and organisational policy to identify and agree outcomes and how they can be
achieved. It will be necessary at all times to ensure that the customer has choice and control and
that the services provided are cost effective and that any risks are clearly identified. Apply the
eligibility criteria and financial eligibility in relation to the provision of services. Operate within
legislative framework for adult social care.
- Recognise the role and needs of Carers, offering Carers assessments and providing appropriate
advice and support.
- Management of own caseload, prioritising work and tasks appropriately and using effective time
management skills. Working within guidelines and using own discretion, identify when specialist
(Social workers, Occupational Therapists, other professionals etc.) involvement is required, make
the appropriate referrals and ensure effective liaison with the specialists. Arrange case
conferences (Multidisciplinary and/or multiagency) if required.
- Ensure effective, timely and appropriate communication with the customers, colleagues,
managers and any specialists who may be involved with the customer.
- Be responsible for recording accurate and timely information on the Liquid Logic Database and
able to use basic Microsoft software. Adhere to Data Protection/General Data Protection
Regulations legislation and confidentiality.
- Understand and deliver on departmental priorities for high quality services, aiming for good
results in key Performance indicators.
- Able to identify if a vulnerable person may be at risk and make a safeguarding adult at risk alert in
line with the Safeguarding policy.
- Analyse and appraise work and personal development through discussion, participation in
supervision and annual appraisal with line manager. Have a commitment to ongoing
development.
- Invite feedback, reporting to the Programme Lead, Customer Services as appropriate.
Understand and adhere to Complaints Procedures and advise people appropriately if they wish to
complain.
- Be able to respond to civil emergencies under instruction
Person Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Person Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
