Job summary
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https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/5336/?utm_medium=jobshare/details?sType=NHS#/reference/5336
Salary:£64,844 - £68,987 per annum
Hours per week:37 hours
Interview date: To be confirmed following shortlisting
Main duties of the job
Commissioning - Enhancing Outcomes
We have a rare opportunity for an outstanding leader to join our dedicated Commissioning Team as a Service Manager!
Our Commissioning Service is responsible for developing a strategic approach to commissioning accommodation and community-based support for children, young people and adults in Wiltshire. With a focus on a "whole-life pathway," the service is dedicated to supporting Wiltshire residents continuously throughout their lives.
In this role, you will be responsible for the operational management of a specialist service, overseeing day-to-day performance in collaboration with the relevant Head of Service. As a subject matter expert, you will lead the identification, development, and implementation of effective commissioning strategies aimed at enhancing service delivery.
You will ensure that Team Managers are delivering front-line services efficiently and effectively, maintaining high standards of performance across their teams. Additionally, you will develop and implement co-production initiatives and other collaborative efforts with partners, such as health services, to achieve the highest levels of public satisfaction.
About us
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
Job description
Job responsibilities
Specific duties and responsibilities include:
- Undertake operational management of a specialist service, area and/or workstream which
has impact across the Council managing day to day performance in conjunction with the
relevant head of service.
- Service expert with responsibility for leading the identification, development and delivery of
effective commissioning strategies for improving service delivery.
- Service lead on the continuous development of performance management systems to
improve quality and delivery within the strategic, operational and commercial elements of
commissioning. Analysing performance data across the service and providers to inform the
strategic direction and evidenced based decision making. Performance will be monitored
through POGs and POBs and the postholder will have responsibility for providing and
presenting this data, providing recommendations on actions to improve performance.
- Ensuring the performance of Team Managers delivery of front line services within their teams
is effective and efficient, driving a high performance culture.
- Support and drive innovation and change across the service and wider partnership.
- Service lead for the recruitment and retention internally and with our providers, providing
support to over 7000 people, developing strategies and initiatives to support and build
service capacity.
- Supporting the Head of Service to ensure that services are CQC inspection ready, working
with the inspection leads to understand, prepare for and develop action plans related to
inspections.
- Develop and deliver co-production and other initiatives with partners such as health to
ensure the highest levels of public satisfaction for the service, to continue to transform the
service to meet the aspirations of customers and in accordance with the requirements of the
law and external regulation.
- Provide leadership across the partnership (including both internal and external partners),
demonstrating a breadth of knowledge and skills and willingness to step outside of
specialisms.
- Engage with customers, carers, the wider community, with staff in the service, the council
and with other organisations to promote the provision of high quality opportunities and
services which will promote well-being and independence.
- Work closely with the senior management team across the directorate including operational
colleagues to ensure that there is alignment across the directorate in terms of a focus on
providing and promoting choice, preventing and delaying statutory services and value for
money.
- Support the Head of Service with activities within joint programmes with the ICS and other
partner agencies, towards integrated approaches to commissioning and joint funded
pathways, ensuring effective partnership working to provide delivery of health and social
care.
- Deputising for the Head of Service, where necessary and Supporting SMT and Service
Managers in terms of providing cover across the directorate during periods of absence.
- Maintaining positive working relationships with other service managers across the
organisation to maintain a one council approach.
- Developing strategies to realise savings and service improvements within the service using
performance information and providing evidence based challenge to drive improvements.
Effectively managing budgets and achieving efficiencies through transformation work.
- Working with other service managers, lead talent management and succession planning
across the directorate.
- Undertaking specialist projects which impact on the whole of commissioning across adults
and children.
- Develop, embed and review Key Performance Indicators (KPIs) for the team, and take
responsibility for delivering good performance and providing a high-quality service.
- Identify and manage risks, ensuring that significant risks are escalated as appropriate
- Provide technical support and expertise to deliver the service priorities identified in the
corporate business plan and people strategy. Where applicable lead on projects to deliver
actions required.
Job description
Job responsibilities
Specific duties and responsibilities include:
- Undertake operational management of a specialist service, area and/or workstream which
has impact across the Council managing day to day performance in conjunction with the
relevant head of service.
- Service expert with responsibility for leading the identification, development and delivery of
effective commissioning strategies for improving service delivery.
- Service lead on the continuous development of performance management systems to
improve quality and delivery within the strategic, operational and commercial elements of
commissioning. Analysing performance data across the service and providers to inform the
strategic direction and evidenced based decision making. Performance will be monitored
through POGs and POBs and the postholder will have responsibility for providing and
presenting this data, providing recommendations on actions to improve performance.
- Ensuring the performance of Team Managers delivery of front line services within their teams
is effective and efficient, driving a high performance culture.
- Support and drive innovation and change across the service and wider partnership.
- Service lead for the recruitment and retention internally and with our providers, providing
support to over 7000 people, developing strategies and initiatives to support and build
service capacity.
- Supporting the Head of Service to ensure that services are CQC inspection ready, working
with the inspection leads to understand, prepare for and develop action plans related to
inspections.
- Develop and deliver co-production and other initiatives with partners such as health to
ensure the highest levels of public satisfaction for the service, to continue to transform the
service to meet the aspirations of customers and in accordance with the requirements of the
law and external regulation.
- Provide leadership across the partnership (including both internal and external partners),
demonstrating a breadth of knowledge and skills and willingness to step outside of
specialisms.
- Engage with customers, carers, the wider community, with staff in the service, the council
and with other organisations to promote the provision of high quality opportunities and
services which will promote well-being and independence.
- Work closely with the senior management team across the directorate including operational
colleagues to ensure that there is alignment across the directorate in terms of a focus on
providing and promoting choice, preventing and delaying statutory services and value for
money.
- Support the Head of Service with activities within joint programmes with the ICS and other
partner agencies, towards integrated approaches to commissioning and joint funded
pathways, ensuring effective partnership working to provide delivery of health and social
care.
- Deputising for the Head of Service, where necessary and Supporting SMT and Service
Managers in terms of providing cover across the directorate during periods of absence.
- Maintaining positive working relationships with other service managers across the
organisation to maintain a one council approach.
- Developing strategies to realise savings and service improvements within the service using
performance information and providing evidence based challenge to drive improvements.
Effectively managing budgets and achieving efficiencies through transformation work.
- Working with other service managers, lead talent management and succession planning
across the directorate.
- Undertaking specialist projects which impact on the whole of commissioning across adults
and children.
- Develop, embed and review Key Performance Indicators (KPIs) for the team, and take
responsibility for delivering good performance and providing a high-quality service.
- Identify and manage risks, ensuring that significant risks are escalated as appropriate
- Provide technical support and expertise to deliver the service priorities identified in the
corporate business plan and people strategy. Where applicable lead on projects to deliver
actions required.
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
