Business Support Manager

Job description

Job responsibilities

Permanent contract | £32,076 to £33,945 per annum (Scale H) | 37 hours per week | County Hall, Norwich

Norfolk First Response is recruiting a Business Support Manager due to retirement of the current post holder. This critical rolewillleadand coordinate the day-to-day business support activity across NFR to deliver and meet agreed service levels for quality and timeliness as alignedtoNCCCustomerCareStandards.

The successful applicant will work closely with the senior management team supporting with budget setting, monitoring and forecasting following corporate processes. Tohaveacomprehensiveknowledge andunderstandingofallrelevant business systems, procedures and processes across NFR and NCC; support in the administration of NFRs digital care system; and with the Service Development Manager lead in the development andimplementationofnewsystems andinitiatives as required.

If you feel you have the right skills and knowledge and are prepared for this very busy and varied role we would love to hear from you.

Person Specification

Experience

Essential

• Ability to manage and forecast budget expenditure
• Experience of promoting good performance and managing poor performance Experience of planning and chairing meetings
• Good leadership that promotes strong team working relationships
• Excellent interpersonal and communication skills with members of the public, staff and other professional
• Experience of the recruitment, selection and training procedures
• Analytical, problem solving and producing reports as required by Service Manager
• Ability to manage resources within a budget
• Experience of maintenance of staff records, returns and statistics
• Experience of supervising and line managing staff

Qualifications

Essential

• Education to GCE/GCSE Level (including 5 passes at A C Level inc. minimum of grade C in English and Maths)
• An appropriate administrative/management qualification at NVQ level 4 or equivalent.

Desirable

• Graduate with a post graduate level management qualification or other relevant professional qualification

Aptitudes/Behaviours

Essential

• Ability to work as part of a team to support service developments and change to meet operational needs.
• Confident in the use of ICT and mobile technology (smart phones/tablets/laptops) and Microsoft suite. as required by the role.
• Ability to maintain judgement and work effectively under pressure, using appropriate levels of tact and assertiveness.
• Ability to plan, prioritise and manage workloads for self and team.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk County Council

Address

County Hall

Martineau Lane

Norwich

Norfolk

NR1 2DH

Employer's website

https://www.norfolk.gov.uk/ (Opens in a new tab)