Job summary
Would you like to work as part of our well-trained team managing support workers and a Reablement Practitioner in the community? Then this role is for you.
Joining our Operational Management Team you will specifically focus on managing a team of Reablement Assistant Practitioners and Reablement Support Workers. You will provide daily support and guidance, regular supervisions and lead team meetings, deliver a high-quality service through the use of effective resource planning and deployment.
Main duties of the job
You will work in partnership with other professionals, making use of voluntary and community services as necessary to provide the best possible support to people and their carers.You will liaise with Registered Service Managers, your team and peers on issues relating to the delivery of reablement support, on a regular basis whilst monitoring electronic staffing and scheduling systems to ensure smooth service delivery.
You will need to have experience of working with people and be able to communicate clearly and appropriately with members of the public, whilst exercising judgement and using your initiative to plan and prioritise your work. You will also need knowledge of current policy, practice and legislation within Health and Social Care.
About us
Norfolk First Support delivers services to adults across Norfolk in their own homes for up to 6 weeks, assisting them to regain skills they may have lost following an illness or hospital admission, enabling them to regain their independence as much as possible while also reviewing any ongoing support needed.
Job description
Job responsibilities
Principal Accountabilities
- To manage, support and motivate a team of Reablement Assistant Practitioners,
Reablement Support Workers and Reablement Liaison Officers. Ensure they are
appropriately recruited, trained and efficiently deployed. Work with Service Manager to
ensure continued development of the service to meet changing policy and service
requirements
- To assist with the triaging process for all new referrals into the service as required.
- To ensure that all staff within Norfolk First Response take a person-centred approach
when providing support to people.
- To ensure that staff work in partnership with other professionals, making use of
voluntary and community services as necessary to provide the best possible care to
people and their carers.
- To be responsible for ensuring that service delivery is maintained during any period of
staff absence, e.g. sickness/annual leave through closer working with the place,
colleagues and partners by providing clear direction and oversight.
- To work with the Registered Manager ensuring the Norfolk First Response services
adhere to all policies and procedures with any issues, incidents and breaches in policy
or practice escalated to the relevant Registered Service Manager at the end of each
shift. To investigate and resolve complains/incidents/queries, reporting the outcome of
the complaint/incident and lessons learnt, and actions taken to mitigate a reoccurrence.
And in the absence of the Registered Manager that all notifications are sent to CQC or
Safeguarding.
- To monitor and review electronic case management, staffing and scheduling systems,
ensuring clear and accurate records are completed by Norfolk First Response staff,
auditing quality and reporting any agreed improvement actions to the Registered Service
Manager
- To contribute to the collation, maintenance and disseminate accurate information to
stakeholders in respect of service delivery, service usage, availability, capacity and
unmet needs, within the accepted boundaries of confidentiality.
- To promote Safeguarding awareness with people that use the service and multidisciplinary colleagues. Keep updated on current Safeguarding guidance/practice and
be vigilant in all activities.To understand when and how to execute the actions to take if
concerns are identified or an incident occurs.
Job description
Job responsibilities
Principal Accountabilities
- To manage, support and motivate a team of Reablement Assistant Practitioners,
Reablement Support Workers and Reablement Liaison Officers. Ensure they are
appropriately recruited, trained and efficiently deployed. Work with Service Manager to
ensure continued development of the service to meet changing policy and service
requirements
- To assist with the triaging process for all new referrals into the service as required.
- To ensure that all staff within Norfolk First Response take a person-centred approach
when providing support to people.
- To ensure that staff work in partnership with other professionals, making use of
voluntary and community services as necessary to provide the best possible care to
people and their carers.
- To be responsible for ensuring that service delivery is maintained during any period of
staff absence, e.g. sickness/annual leave through closer working with the place,
colleagues and partners by providing clear direction and oversight.
- To work with the Registered Manager ensuring the Norfolk First Response services
adhere to all policies and procedures with any issues, incidents and breaches in policy
or practice escalated to the relevant Registered Service Manager at the end of each
shift. To investigate and resolve complains/incidents/queries, reporting the outcome of
the complaint/incident and lessons learnt, and actions taken to mitigate a reoccurrence.
And in the absence of the Registered Manager that all notifications are sent to CQC or
Safeguarding.
- To monitor and review electronic case management, staffing and scheduling systems,
ensuring clear and accurate records are completed by Norfolk First Response staff,
auditing quality and reporting any agreed improvement actions to the Registered Service
Manager
- To contribute to the collation, maintenance and disseminate accurate information to
stakeholders in respect of service delivery, service usage, availability, capacity and
unmet needs, within the accepted boundaries of confidentiality.
- To promote Safeguarding awareness with people that use the service and multidisciplinary colleagues. Keep updated on current Safeguarding guidance/practice and
be vigilant in all activities.To understand when and how to execute the actions to take if
concerns are identified or an incident occurs.
Person Specification
Qualifications
Essential
- Education to GCE/GCSE Level (including 5 passes at A C Level inc. minimum of grade C in English and Maths)
- Level 4 Health & Social Care Diploma or equivalent Management qualification. Must either hold or be currently enrolled onto an appropriate course to meet essential criteria.
Desirable
Experience
Essential
- Experience of supervising and line managing staff
- Experience of maintenance of staff records, returns and statistics
- Ability to manage resources within a budget Experience and High Knowledge of IT including Microsoft Office suite.
- Experience of promoting good performance and managing poor performance
- Experience and proven demonstrable competency of risk assessment
- Good leadership that promotes strong team working relationships
- Excellent interpersonal and communication skills with members of the public, staff and other professional
- Analytical, problem solving and producing reports as required by Service Manager
Desirable
- Experience of working in a customer facing setting
- Experience of effective decision making in a work setting
- Demonstrable knowledge of the delivery of care and support to people in the community
- Demonstrable knowledge of the CQC Experience of the recruitment, selection and training procedures
- Knowledge of Moving/Handling legislation and its practical application
- Knowledge of Health and Safety legislation
Aptitudes
Essential
- Ability to plan, prioritise and manage workloads for self and team
- Ability to work as part of a team to support service developments and change to meet operational needs
- Confident in the use of ICT and mobile technology (smart phones/tablets/laptops) and Microsoft suite. as required by the role.
- Ability to maintain judgement and work effectively under pressure, using appropriate levels of tact and assertiveness.
Desirable
- Ability to gather qualitative and quantitative information and analyse objectively
- Be able to exercise judgement and initiative within designated areas of responsibility
- Ability to observe and take necessary action
Person Specification
Qualifications
Essential
- Education to GCE/GCSE Level (including 5 passes at A C Level inc. minimum of grade C in English and Maths)
- Level 4 Health & Social Care Diploma or equivalent Management qualification. Must either hold or be currently enrolled onto an appropriate course to meet essential criteria.
Desirable
Experience
Essential
- Experience of supervising and line managing staff
- Experience of maintenance of staff records, returns and statistics
- Ability to manage resources within a budget Experience and High Knowledge of IT including Microsoft Office suite.
- Experience of promoting good performance and managing poor performance
- Experience and proven demonstrable competency of risk assessment
- Good leadership that promotes strong team working relationships
- Excellent interpersonal and communication skills with members of the public, staff and other professional
- Analytical, problem solving and producing reports as required by Service Manager
Desirable
- Experience of working in a customer facing setting
- Experience of effective decision making in a work setting
- Demonstrable knowledge of the delivery of care and support to people in the community
- Demonstrable knowledge of the CQC Experience of the recruitment, selection and training procedures
- Knowledge of Moving/Handling legislation and its practical application
- Knowledge of Health and Safety legislation
Aptitudes
Essential
- Ability to plan, prioritise and manage workloads for self and team
- Ability to work as part of a team to support service developments and change to meet operational needs
- Confident in the use of ICT and mobile technology (smart phones/tablets/laptops) and Microsoft suite. as required by the role.
- Ability to maintain judgement and work effectively under pressure, using appropriate levels of tact and assertiveness.
Desirable
- Ability to gather qualitative and quantitative information and analyse objectively
- Be able to exercise judgement and initiative within designated areas of responsibility
- Ability to observe and take necessary action
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
