Job summary
The Transformation & Programme Management Team are responsible for the councils Transformation Programme which includes programme management and continuous improvement activities for the council, including a comprehensive programme of business analysis activity which supports the identification of more efficient and effective ways of working, leading to both financial efficiencies and service improvements. The team direct and deliver governance arrangements required for successful programme delivery, including the corporate Transformation Board.
Are you passionate about driving meaningful change and improving services for customers?
Were looking for a skilled Business Analyst to join our Strategy and Resources Directorate and play a key role in transforming how we work across Stoke on Trent City Council.
In this exciting role, you will:
- Lead and facilitate service review workshops- Analyse processes, customer journeys and data to identify opportunities for improvement- Develop business cases, forecast costs and savings, and recommend innovative solutions- Support services in implementing change and adopting new, efficient ways of working- Collaborate with colleagues, stakeholders and partners to deliver impactful transformation
Were seeking someone with strong analytical abilities, excellent communication skills, and experience using business analysis tools and methodologies.
Main duties of the job
Key Responsibilities:
- Arrange, scope, plan and run service review workshops with stakeholders to understand current processes and identify opportunities for improvement.- Analyse service processes, customer journeys, and business needs, using business analysis tools to document findings and propose efficient, innovative solutions.- Develop business cases by collating, cleansing and analysing data, forecasting costs and savings, and presenting options to senior management and elected members.- Identify business process inefficiencies and recommend improvements aligned to transformation objectives, customer access goals and digital strategies.- Support implementation of agreed outcomes, including training staff, creating reporting mechanisms and ensuring smooth transition to business as usual.- Apply business process management tools and oversee testing of re engineered or new processes to ensure expected benefits are delivered, including supporting user acceptance testing.
About us
We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And thats where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.
Stoke-on-Trent City Councils diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.
Further information ontheCouncil and our directorates
Job description
Job responsibilities
Page 1 of 6
Job Description
Job Title:
Business Analyst
Directorate:
Chief Executives
Section:
Transformation and Programme Management
Responsible to:
PMO Team Manager, Digital Transformation Programme Manager
Grade:
Level 9
Job Purpose
To provide professional business analysis skills in support of business change and service transformation with particular focus on Corporate Efficiency and Productivity projects across Stoke-on-Trent City Council.
Key Duties / Responsibilities
1.
Responsible for arranging, scoping and planning workshops with service areas.
2.
Takes full responsibility in running service review workshops with appropriate stakeholders.
3.
Delivery of multiple concurrent work streams across the business process change programme.
4.
Collaboration with appropriate stakeholders to identify and review service processes, carry out options appraisals and utilise business analysis tools to document.
5.
Responsible for identifying customer and user needs and journeys as they interact with services.
6.
Responsible for identifying business process inefficiencies and identify innovative solutions to ensure that processes are as efficient as possible.
7.
Contribute and influence policy changes and decisions by proposing opportunities for service improvements and recommending preferred options.
8.
Justify potential and preferred opportunities by analysing their risks and benefits in the short, medium and long term.
9.
Analyse budget spending associated with business process problems and identify potential savings.
10.
Forecast costs and savings of potential and recommended options identified during service reviews.
11.
Responsible for obtaining, collating, cleansing and analysing data taking responsibility for ensuring it is correct to generate models and option scenarios to propose potential solutions and prepare appropriate businesses cases.
12.
Map current state end-to-end customer journeys, business processes and produce documentation to submit and present businesses cases to services, senior management and elected members and contribute to and produce cabinet reports.
13.
Support the business area in implementing agreed outcomes.
14.
Train staff on any implemented software and process.
Job description
Job responsibilities
Page 1 of 6
Job Description
Job Title:
Business Analyst
Directorate:
Chief Executives
Section:
Transformation and Programme Management
Responsible to:
PMO Team Manager, Digital Transformation Programme Manager
Grade:
Level 9
Job Purpose
To provide professional business analysis skills in support of business change and service transformation with particular focus on Corporate Efficiency and Productivity projects across Stoke-on-Trent City Council.
Key Duties / Responsibilities
1.
Responsible for arranging, scoping and planning workshops with service areas.
2.
Takes full responsibility in running service review workshops with appropriate stakeholders.
3.
Delivery of multiple concurrent work streams across the business process change programme.
4.
Collaboration with appropriate stakeholders to identify and review service processes, carry out options appraisals and utilise business analysis tools to document.
5.
Responsible for identifying customer and user needs and journeys as they interact with services.
6.
Responsible for identifying business process inefficiencies and identify innovative solutions to ensure that processes are as efficient as possible.
7.
Contribute and influence policy changes and decisions by proposing opportunities for service improvements and recommending preferred options.
8.
Justify potential and preferred opportunities by analysing their risks and benefits in the short, medium and long term.
9.
Analyse budget spending associated with business process problems and identify potential savings.
10.
Forecast costs and savings of potential and recommended options identified during service reviews.
11.
Responsible for obtaining, collating, cleansing and analysing data taking responsibility for ensuring it is correct to generate models and option scenarios to propose potential solutions and prepare appropriate businesses cases.
12.
Map current state end-to-end customer journeys, business processes and produce documentation to submit and present businesses cases to services, senior management and elected members and contribute to and produce cabinet reports.
13.
Support the business area in implementing agreed outcomes.
14.
Train staff on any implemented software and process.
Person Specification
Experience
Essential
- Experience of supporting business change through the application of a range of business analysis techniques.
- Good skills in, and experience of, the capture, analysis and documentation of requirements for business change solutions.
- Experience of business process analysis including use of process mapping and task analysis techniques and tools
- Experience of business process re-engineering and design including process testing and user acceptance testing
Skills and Abilities
Essential
- Excellent written, verbal, communication and listening skills, for documenting both existing and future processes, specifications, wireframes and workflows including the ability to communicate complex issues to all audiences, with the ability to ask insightful questions as and when required
- Excellent presentation skills to facilitate workshops and present review outputs
- Ability to prioritise tasks and workload to ensure delivery of service reviews to planned timescales
- Ability to innovate and use blue sky thinking to propose solutions to ensure processes are as efficient as possible
- Ability to manage stakeholders and carry out analysis and facilitate group activities such as workshops.
- Ability to influence and challenge others, where appropriate, in order to facilitate business change, and to impact on organisational culture.
- Highly proficient IT skills using but not limited to MS O365 applications including SharePoint, Teams, Excel, Outlook, PowerPoint, Word and Visio
Qualifications
Essential
- Degree or equivalent Level 5 qualification or proven relevant experience of supporting business change
- Formal business analysis/business process management training.
Person Specification
Experience
Essential
- Experience of supporting business change through the application of a range of business analysis techniques.
- Good skills in, and experience of, the capture, analysis and documentation of requirements for business change solutions.
- Experience of business process analysis including use of process mapping and task analysis techniques and tools
- Experience of business process re-engineering and design including process testing and user acceptance testing
Skills and Abilities
Essential
- Excellent written, verbal, communication and listening skills, for documenting both existing and future processes, specifications, wireframes and workflows including the ability to communicate complex issues to all audiences, with the ability to ask insightful questions as and when required
- Excellent presentation skills to facilitate workshops and present review outputs
- Ability to prioritise tasks and workload to ensure delivery of service reviews to planned timescales
- Ability to innovate and use blue sky thinking to propose solutions to ensure processes are as efficient as possible
- Ability to manage stakeholders and carry out analysis and facilitate group activities such as workshops.
- Ability to influence and challenge others, where appropriate, in order to facilitate business change, and to impact on organisational culture.
- Highly proficient IT skills using but not limited to MS O365 applications including SharePoint, Teams, Excel, Outlook, PowerPoint, Word and Visio
Qualifications
Essential
- Degree or equivalent Level 5 qualification or proven relevant experience of supporting business change
- Formal business analysis/business process management training.
