Practice Manager - Emergency Duty Service

Job description

Job responsibilities

EAST SUSSEX COUNTY COUNCIL JOB DESCRIPTION Job Title: Practice Manager, Emergency Duty Service. Department: Adult Social Care and Health Grade: Local Managerial Grade 2 Responsible to: Operations Manager (Adults) Responsible for: Line management of EDS team Purpose of the Role:

Provide leadership and management oversight of the Emergency Duty Service EDS team, which provides out of hours cover for East Sussex County Councils, Adult Social Care division. To provide a level of seniority and responsibility for complex work, specialist input and risk management for urgent social care work occurring out of normal office hours.

Supervision of staff: Senior Practitioners, Social Workers, Resource Officers, students, trainees, and other members of the team individually or in groups as delegated by the Operations Manager. To produce and maintain the EDS rota and ensure sufficient cover is provided for Adult Social Care service out of hours.

Provide Management support and advice to EDS and Approved Mental Health Professional AMHP colleagues in matters related to social care, safeguarding, Deprivation of Liberty Safeguards DoLS/LPS and Mental Health Act Assessments.

Key tasks

1. Ensure decision making in services to adults is in accordance with statutory requirements, County Council policies, procedures, and quality standards.

2. Ensure local inter-agency partnerships facilitate the implementation of person-centred support plans and care related decisions.

3. Ensure that social care pathway is fully implemented throughout the service and customer care systems are in place and monitored.

4. Undertake continuous service improvement, utilising Best Value principles, ensuring the Investors in People standards are maintained and developed.

5. Recruit, induct and manage qualified staff to provide effective and efficient services, identify development needs and performance issues and act accordingly.

6. Achieve personal Appraisal/Performance Development Scheme PDS targets, ensure the PDS competency frameworks are fully implemented, and annual performance targets are met.

7. Produce and maintain the EDS rota, ensuring additional hours worked are captured and recorded.

8. Approve expense claims submitted by EDS staff ensuring the county councils overtime and bank holiday pay policies are adhered too.

9. Act as a bridge between the developments in daytime services by attending daytime weekly management meetings.

10. Allocate resources within the designated service area as specified within the scheme of delegation and monitor expenditure to ensure it is in accordance with the allocated budget for the service area.

11. Take overall responsibility for the Health and Safety of staff and ensure the safe and efficient management of buildings within the specific service area in accordance with statutory and departmental requirements.

12. Ensure recording of work, effective maintenance of case records and management of manual and computerised information, is within the requirements of departmental policy, procedures and the statutory framework.

13. Administer the Complaints procedures within Departmental guidelines, including complaints investigations and establish what remedial action is necessary.

14. Brief the Operations Manager and senior managers, as required, on problems needing resolution and highlight service achievements.

15. Write briefing papers and provide data insight into assessment activity and service pressures occurring out of hours for senior management consideration.

16. Assist as required in implementing the Departments Emergency Plan in the event of a major incident, provide managerial support to Departmental out-of-hours services.

Recognising that ESCC is a large organisation with a number of over-arching priorities extending to all areas of our work, you should be aware of these Council priorities and align strategic decisions with them, proactively seeking appropriate opportunities in your work/service area, and that of others, to contribute, in consultation with your line manager; in particular, but not limited to:

Net zero emissions targets reduce the environmental impact of your work, and that of the services you are responsible for.

Equality, Diversity and Inclusion proactively contributing to an inclusive and supportive working environment.

Making the best of our resources - always being aware of what you can do to maximise the use of public monies in the services we both commission and provide, and proactively identifying areas to improve value for money wherever possible.

Person Specification

Qualifications

Essential

• Essential education and qualifications
• 1.Social Work qualification
• 2.Registration with Social Work England
• 3.Qualified AMHP
• Essential key skills, abilities, knowledge, experience, values and behaviours
• 4.Verbal and written communication skills including negotiation and influencing skills.
• 5.Working collectively with colleagues, both internal and external.
• 6.Practical problem-solving skills.
• 7.Leadership and motivation.
• 8.Budget management.
• 9.Performance management.
• 10.Advanced knowledge of health and social care legislation.
• 11.Knowledge of safeguarding Adults at Risk procedures.
• 12.Experience of supervising Adult Social Care professionals or the potential to do so.
• 13.A commitment to equal opportunities and anti-discriminatory practice.
• 14.Self-motivated approach to work.
• 15.Change orientated approach to work.
• 16.The ability to work well in a team.
• 17.Ability to make decisions when dealing with often constant and conflicting demands.
• 18.Ability to meet the travelling requirements of the post.

Desirable

• Desirable key skills, abilities, knowledge, experience, values and behaviours
• 19.Management qualification.
• 20.Identify local need and monitor the quality of local service provision.
• 21.Translate local and national policy into practice.
• 22.Implement new service initiatives.
• 23.Service planning and development.
• 24.Chair meetings.
• 25.Best Interest Assessor/BIA qualified or willingness to train.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Sussex County Council

Address

East Sussex County Council

52 St. Leonards Road

Eastbourne

East Sussex

BN21 3UU

Employer's website

https://www.eastsussex.gov.uk/ (Opens in a new tab)