Job summary
Are you an
inspiring Team Leader looking for a new challenge within North Yorkshire
Council?
We are proud
of our strong track record as a leading care service provider,
and we are looking for a dedicated Team Leader to support
our mission of helping people live longer, healthier, and more independent
lives at Sycamore Hall in Bainbridge.
Qualification Requirements
We
are looking for candidates who hold an NVQ Level 3 or a QCF
Level 3 Diploma in Health & Social Care.
However,
if you currently hold a Level 2 qualification, don't let that
hold you back, we will fully support you to achieve your Level 3
within 12 months of starting the role. This is a fantastic opportunity to grow
your career while making a real difference in peoples lives.
Main duties of the job
About the
Role
As a Team
Leader, you will be responsible for the day-to-day performance
and development of a team of Care and Support
Workers. You will champion a culture of care and resilience, supporting
your teams wellbeing, addressing challenges with empathy and determination,
and creating an environment where every team member can thrive and deliver
outstanding care.
Reporting
directly to a Registered Manager, you will ensure that the care and support
delivered in peoples homes is safe, effective, responsive, caring, and
well-led. Your leadership will be key to maintaining the high
standards North Yorkshire Council is known for.
What We are Looking
For
- Experience
in supervising or leading care teams
- A
strong understanding of adult social care standards
- Excellent
communication and organisational skills
- A
commitment to person-centred care and continuous improvement
About us
Why
Join Us?
- Be
part of a forward-thinking Council with a national reputation for excellence
- Work
in a supportive environment with opportunities for professional development
- Make
a real difference in the lives of people across North Yorkshire
- Local
government pension scheme
- Salary
sacrifice schemes
- Employee
discount benefits including shopping, supermarkets, gym discounts and more!
- Health
Assured confidential help and support for your wellbeing
You
will be required to work evenings and weekends as part of a 7-day
service. NYC pay a weekend working allowance of £30 per day.
If
you are an individual with experience of working in Adult Social Care and or
the Health Sector, together with experience of managing staff we look forward
to receiving your application.
Job description
Job responsibilities
Job Context
As a Team Leader you will work in
either of the services described below:
Provider Service
You will directly report to a
Registered manager. You will be
responsible for ensuring that the direct care and support provided by North
Yorkshire Council within a persons own home is safe, effective, responsive,
caring and well led.
You will lead and manage a team of
staff who provide personal care within peoples own homes in the community or
in extra care settings. These services
may include:
- Older peoples day services, respite,
or residential services
- Domiciliary care services provided in
the persons own home based within a local community or with an extra care
scheme.
You will be required to work evenings
and weekends as part of a 7-day service.
There will be posts that will
specifically cover nights.
Enhanced DBS clearance is required.
This role involves spoken
communications, so a confident use of English language is required.
This post will:
- Be responsible for the performance of
a team of Care & Support Workers, including supervision, appraisal,
performance management and taking a proactive approach to monitoring and
managing sickness absence, including dealing with issues arising from sickness
absence within the team.
- Recruitment selection and induction of
Care & Support Workers.
- Ensure that the team works within Care
Quality Commission and NYC policies and procedures.
- Assist in the development and
maintenance of multi-disciplinary partnerships with other organisations,
including health providers and District Council colleagues.
- You will undertake and monitor the
induction of new starters supporting their completion of the skills for Care
Induction.
- Ensure Care & Support staff work
in accordance with personalised care and service plans.
- Agree and organise services for new or
transferring people.
- Ensure clear arrangements are in place
regarding the provision of unscheduled care to residents, adults, and carers in
emergency situations.
- Ensure effective communication with
adults with care and support needs and carers using the service, families, and
others involved in caring for residents.
- Plan and implement rotas for staff
cover, organise and ensure adequate staffing cover, authorisation of timesheets
and other payments.
- Ensure risk assessments are carried
out and that your teamwork within the Risk Management framework.
- Responsibility for the health and
safety and welfare of all staff in your team.
- Appraise your line manager of matters
arising which are particularly sensitive in nature or are controversial.
- Deal with any complaints assigned.
- Engage with the local community and
Stronger Community colleagues to support the engagement of adults with care and
support needs with the local activities and resources.
- Deputise for the Registered Manager as
appropriate.
Job Purpose
Responsible for ensuring that the
direct care and support provided by a team of Care & Support Workers is
safe, effective, responsive, caring, well led and complies with both the Care
Quality Commission regulated activities and NYC policies and procedures.
Operational Management
- To be
an authoritative source of information advice and guidance, both for adults
with care and support needs, carers and colleagues on services, policies and
processes including complex queries
- To
contribute to the continuous improvement of procedures and processes and
identification of potential efficiencies.
- To
work collaboratively with colleagues in the Service to meet changes in demand.
- To
support operational managers with their requirements
Resource
Management
- Line manage staff in the team as directed by
line manager effectively to ensure the service is delivered.
- Recruitment of competent staff in
accordance with procedure
- Ensure that quality of service is maintained
by undertaking regular checks or work undertaken by the team.
- Manage team performance against the service
level agreements in place.
- Assist the Registered Manager in budget monitoring as required.
Partnerships
Maintain
effective working relationships with partners and other external stakeholders
to ensure the quality-of-service delivery is maintained for the service Work in
partnership with Health, Voluntary and Private Agencies, families, and carers.
Strategic Management
- Contribute
to the achievement of on-going and continuous improvement for the team.
- Raise
issues with service manager for direction or action when dealing with
exceptionally complex cases.
- To
work unsupervised and take responsibility for own workload dealing with complex
issues, delegating work, as appropriate
Communications
- Communicate
effectively using the most appropriate method, orally or in writing with adults
with care & support needs and carers, customers, and any external partners
in order to achieve best outcomes.
- Communicate
effectively and positively with members of the team to develop good
relationships and ensure service delivery.
- Maintain
key records and guidance documents to support the team and ensure delivery of
the service in accordance with performance targets
Systems and Information
- Support
the team to ensure accurate and comprehensive database of records is maintained.
- Be
aware of policies and relevant legislation relating to confidentiality document
retention and archiving and support the team with this.
- Support
manager in developing systems to verify the levels of work being carried out by
the team.
- Provide
appropriate reports, statistics from operating systems to support and monitor
the service as requested.
- Ensure
appropriate training is provided
Job description
Job responsibilities
Job Context
As a Team Leader you will work in
either of the services described below:
Provider Service
You will directly report to a
Registered manager. You will be
responsible for ensuring that the direct care and support provided by North
Yorkshire Council within a persons own home is safe, effective, responsive,
caring and well led.
You will lead and manage a team of
staff who provide personal care within peoples own homes in the community or
in extra care settings. These services
may include:
- Older peoples day services, respite,
or residential services
- Domiciliary care services provided in
the persons own home based within a local community or with an extra care
scheme.
You will be required to work evenings
and weekends as part of a 7-day service.
There will be posts that will
specifically cover nights.
Enhanced DBS clearance is required.
This role involves spoken
communications, so a confident use of English language is required.
This post will:
- Be responsible for the performance of
a team of Care & Support Workers, including supervision, appraisal,
performance management and taking a proactive approach to monitoring and
managing sickness absence, including dealing with issues arising from sickness
absence within the team.
- Recruitment selection and induction of
Care & Support Workers.
- Ensure that the team works within Care
Quality Commission and NYC policies and procedures.
- Assist in the development and
maintenance of multi-disciplinary partnerships with other organisations,
including health providers and District Council colleagues.
- You will undertake and monitor the
induction of new starters supporting their completion of the skills for Care
Induction.
- Ensure Care & Support staff work
in accordance with personalised care and service plans.
- Agree and organise services for new or
transferring people.
- Ensure clear arrangements are in place
regarding the provision of unscheduled care to residents, adults, and carers in
emergency situations.
- Ensure effective communication with
adults with care and support needs and carers using the service, families, and
others involved in caring for residents.
- Plan and implement rotas for staff
cover, organise and ensure adequate staffing cover, authorisation of timesheets
and other payments.
- Ensure risk assessments are carried
out and that your teamwork within the Risk Management framework.
- Responsibility for the health and
safety and welfare of all staff in your team.
- Appraise your line manager of matters
arising which are particularly sensitive in nature or are controversial.
- Deal with any complaints assigned.
- Engage with the local community and
Stronger Community colleagues to support the engagement of adults with care and
support needs with the local activities and resources.
- Deputise for the Registered Manager as
appropriate.
Job Purpose
Responsible for ensuring that the
direct care and support provided by a team of Care & Support Workers is
safe, effective, responsive, caring, well led and complies with both the Care
Quality Commission regulated activities and NYC policies and procedures.
Operational Management
- To be
an authoritative source of information advice and guidance, both for adults
with care and support needs, carers and colleagues on services, policies and
processes including complex queries
- To
contribute to the continuous improvement of procedures and processes and
identification of potential efficiencies.
- To
work collaboratively with colleagues in the Service to meet changes in demand.
- To
support operational managers with their requirements
Resource
Management
- Line manage staff in the team as directed by
line manager effectively to ensure the service is delivered.
- Recruitment of competent staff in
accordance with procedure
- Ensure that quality of service is maintained
by undertaking regular checks or work undertaken by the team.
- Manage team performance against the service
level agreements in place.
- Assist the Registered Manager in budget monitoring as required.
Partnerships
Maintain
effective working relationships with partners and other external stakeholders
to ensure the quality-of-service delivery is maintained for the service Work in
partnership with Health, Voluntary and Private Agencies, families, and carers.
Strategic Management
- Contribute
to the achievement of on-going and continuous improvement for the team.
- Raise
issues with service manager for direction or action when dealing with
exceptionally complex cases.
- To
work unsupervised and take responsibility for own workload dealing with complex
issues, delegating work, as appropriate
Communications
- Communicate
effectively using the most appropriate method, orally or in writing with adults
with care & support needs and carers, customers, and any external partners
in order to achieve best outcomes.
- Communicate
effectively and positively with members of the team to develop good
relationships and ensure service delivery.
- Maintain
key records and guidance documents to support the team and ensure delivery of
the service in accordance with performance targets
Systems and Information
- Support
the team to ensure accurate and comprehensive database of records is maintained.
- Be
aware of policies and relevant legislation relating to confidentiality document
retention and archiving and support the team with this.
- Support
manager in developing systems to verify the levels of work being carried out by
the team.
- Provide
appropriate reports, statistics from operating systems to support and monitor
the service as requested.
- Ensure
appropriate training is provided
Person Specification
Qualifications
Essential
- An NVQ level 3 in Care, Promoting Independence or CQF Level 3 Diploma in Health & Social Care. Candidates will be required to have a minimum of NVQ Level 2 Care, Promoting Independence or QCF Level 2 Diploma in Health and Social Care and to give a commitment to achieving a QCF level 3 Diploma in Health & Social Care within 12 months of commencing in post.
Desirable
- A management qualification
Occupational Skills
Essential
- Ability to effectively manage and supervise the work of a social care team within a complex and changing organisation.
- Ability to communicate clearly and effectively with adults receiving services, carers and other professionals as necessary.
- Ability to communicate clearly and concisely in writing using language which is understandable to the reader and to complete routine paperwork.
- The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
- Ability to relate well to different individuals.
- Ability to effectively cope with conflicting demands.
- Ability to identify possible causes of problems and implement or suggest solutions to minimise future occurrence.
- Understand a support plan and be able to complete daily and medication record sheets.
- Ability to use creative solutions that enable people to maximise their independence including assistive technologies.
- Ability to work as part of a multi-agency team, and at times take direction from staff from other agencies.
- Share skills, knowledge, and experience in working towards common goals.
- With guidance as necessary, be able to act on behalf of individuals effectively (e.g., to access GP, District Nurse, Benefits Agency, etc.)
- Good level of organisational skills, ability prioritise and manage own workload with assistance.
- Ability to manage quality and service standards including dealing effectively with complaints.
- IT skills
- Ability to manage within a Risk Assessment Framework.
- Contribute to the resolution of complaints in conjunction with the line manager.
Desirable
- Performance management skills, setting targets, objectives and standards and effective monitoring of results.
- Effective team leadership skills.
- Staff learning & development skills including identification of needs and working to meet them.
- Service planning and project management skills.
- Budget management and financial administration skills.
Experience
Essential
- Knowledge and understanding of Adult Social Care provision.
- Knowledge of current best practice in the provision of social care services to older people and adults.
- Knowledge and understanding of community, domiciliary services for adults with social care needs and related National Care Standards and Regulations.
- Knowledge of adult safeguarding issues and procedures.
- Working knowledge of use of equipment such as hoists, wheelchairs, lifelines, and other assistive technology.
- Knowledge and good understanding of how Equality & Diversity, Dignity & Respect, and Human Rights will apply to this role.
- Knowledge of local community resources and universal services.
- Knowledge of the spectrum of conditions including Autism, MS, Dementia etc.
- Have a good knowledge of maintaining a safe working environment, and Data Protection and confidentiality.
- Experience of the management of resources in a changing organisational environment, including human and financial resources.
- Experience of adult social care operations or a related area.
- Managerial, supervisory experience in adult social care operations or a related area.
Desirable
- Experience of supporting staff through periods of change
Person Specification
Qualifications
Essential
- An NVQ level 3 in Care, Promoting Independence or CQF Level 3 Diploma in Health & Social Care. Candidates will be required to have a minimum of NVQ Level 2 Care, Promoting Independence or QCF Level 2 Diploma in Health and Social Care and to give a commitment to achieving a QCF level 3 Diploma in Health & Social Care within 12 months of commencing in post.
Desirable
- A management qualification
Occupational Skills
Essential
- Ability to effectively manage and supervise the work of a social care team within a complex and changing organisation.
- Ability to communicate clearly and effectively with adults receiving services, carers and other professionals as necessary.
- Ability to communicate clearly and concisely in writing using language which is understandable to the reader and to complete routine paperwork.
- The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
- Ability to relate well to different individuals.
- Ability to effectively cope with conflicting demands.
- Ability to identify possible causes of problems and implement or suggest solutions to minimise future occurrence.
- Understand a support plan and be able to complete daily and medication record sheets.
- Ability to use creative solutions that enable people to maximise their independence including assistive technologies.
- Ability to work as part of a multi-agency team, and at times take direction from staff from other agencies.
- Share skills, knowledge, and experience in working towards common goals.
- With guidance as necessary, be able to act on behalf of individuals effectively (e.g., to access GP, District Nurse, Benefits Agency, etc.)
- Good level of organisational skills, ability prioritise and manage own workload with assistance.
- Ability to manage quality and service standards including dealing effectively with complaints.
- IT skills
- Ability to manage within a Risk Assessment Framework.
- Contribute to the resolution of complaints in conjunction with the line manager.
Desirable
- Performance management skills, setting targets, objectives and standards and effective monitoring of results.
- Effective team leadership skills.
- Staff learning & development skills including identification of needs and working to meet them.
- Service planning and project management skills.
- Budget management and financial administration skills.
Experience
Essential
- Knowledge and understanding of Adult Social Care provision.
- Knowledge of current best practice in the provision of social care services to older people and adults.
- Knowledge and understanding of community, domiciliary services for adults with social care needs and related National Care Standards and Regulations.
- Knowledge of adult safeguarding issues and procedures.
- Working knowledge of use of equipment such as hoists, wheelchairs, lifelines, and other assistive technology.
- Knowledge and good understanding of how Equality & Diversity, Dignity & Respect, and Human Rights will apply to this role.
- Knowledge of local community resources and universal services.
- Knowledge of the spectrum of conditions including Autism, MS, Dementia etc.
- Have a good knowledge of maintaining a safe working environment, and Data Protection and confidentiality.
- Experience of the management of resources in a changing organisational environment, including human and financial resources.
- Experience of adult social care operations or a related area.
- Managerial, supervisory experience in adult social care operations or a related area.
Desirable
- Experience of supporting staff through periods of change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
