Registered Manager

Job description

Job responsibilities

Job Context

• As Registered Manager Older Peoples Homes, you will report directly to a Care Services Manager.
• The main responsibility is to ensure that the service is operating within Care Quality Commission (CQC) registration requirements, the associated regulatory framework and in accordance with North Yorkshire Council policies and procedures.
• You will be a main channel for liaison with external inspectors dealing with inspections at the Older Peoples Home and will work closely with Deputy and other staff to ensure a consistent and coordinated approach to performance and regulation.
• Your other main responsibility will be to play a full part in the development, quality, and modernisation of the service. You will ensure that the provision of services at the home takes full account of the opportunities presented by new management approaches, partnership and technology and the expectations from the Care Act. You will work locally to develop the personalisation / dignity of care agenda and support the transition to extra care housing.
• You will achieve these aims by working in close liaison with your Care Services Manager who will be responsible for the direct management and performance of all residential / day services within their Locality.
• As Registered Manager you are responsible for registration and compliance with regulations and standards, and the coordination of effective service delivery. You will have line management responsibility for all staff working within your area. It is a clear expectation that you are responsible for ensuring that their supervision appraisal and overall development takes place. This role involves spoken communications, so a confident use of English language is required.
• The scientific and clinical evidence demonstrates that vaccines provide significant protection against severe disease, hospitalisation, and death from COVID-19. Research also suggests that those who are vaccinated are less likely to develop long COVID. The post-holder will support our North Yorkshire residents who are most at risk of serious illness from COVID-19 and therefore has a professional responsibility to preserve safety and to take all reasonable precautions necessary to avoid any potential health risks to themselves or others. Whilst not a legislative requirement, it is highly desirable for successful candidates to have completed (or be willing to complete) a full course of COVID vaccination.

Job Purpose

The core focus of this role is to ensure the successful operation of the home ensuring that the home can continually meet the outcomes of each person who lives there. You must ensure that the home complies with the regulations and outcomes of the Care Quality Commission and with North Yorkshire Councils Policies and Procedures. You will also assist the Head of Provision and the Care Services Managers with the development of the services working towards the move to Extra Care, promoting independence and personalisation.

Operational Management

• To ensure that North Yorkshire Council Policies and Procedures are implemented to ensure best practice.
• To support all staff in planning and providing the provision of a high-quality holistic person-centred approach to care and support for each person.
• To manage and maintain the homes budget including monthly production of financial forecasting information.
• To ensure regular audits are utilised in all areas and an action plan is developed to demonstrate how the service is being improved.
• You will lead staff and effectively manage, motivate, and develop staff with regard to personalised care and meeting set standards.
• To ensure the building complies with all relevant legal requirements and that all areas of the home both external and internal are kept in good order and repair.
• Ensuring the effectiveness and safety of all equipment within home.
• To ensure that the home has a good standing in its local community.

Resource Management

• To effectively lead the staff team to ensure the provision of appropriate care and support.
• Manage budgets to ensure targets are met, monitor, and report any budget variances to Care Services Managers, ensuring immediate action is taken to resolve them.

Partnerships

• It is important that you work with health professionals that have contact with the home. Ensuring good communication at all times.
• You will work closely with your Care Services Manager and bring any concerns, complaints, and issues to their attention.
• To maintain a good working relationship with the locality assessment teams to ensure peoples outcomes are met and that these are reviewed on a regular basis.

Strategic Management

• Assist Care Services Managers in planning and implementing new models of service with an emphasis on partnership and the development of integrated flexible teams.
• Contribute to and where appropriate manage specific projects.

Communications

• To maintain records in line with the current regulations ensuring any records are defensible.
• Ensure that there is effective communication with the staff team, people who live within the home and their families, carers and any professional involved in their support / care.
• To report and record all accidents and incidents ensuring staff are aware of procedures that are required to be followed.
• To ensure regular staff meetings are held for all levels of staff and written record is maintained.
• To hold regular meetings with the people that live within the home and their families / carers to ensure effective communication and to ensure the people that live there still have their say and they are aware of any changes.

Person Specification

Experience

Essential

• Knowledge and understanding of services for adults with social care needs and related National Minimum Standards and regulations.
• Working knowledge of the legal framework relating to the service delivery decisions in the social care of older people and adults.
• Working knowledge of current developments in the organisation and provision of social care for older people and adults.
• Knowledge and understanding of developments and best practice in the provision of services for adults with social care needs.
• Knowledge and understanding of how Equality and Diversity, Dignity and Respect and Human Rights will apply to this role.
• Significant managerial experience in a social care or a related discipline.

Desirable

• Proven and effective experience of the management of resources in a changing organisational environment including human and financial resources.

Occupational Skills

Essential

• Management and supervision of the provision of care within a specific care unit. Work with Care Service Managers to ensure a specific care unit complies with the national required standards and regulations.
• Performance Management skills: setting targets, objectives and standards and effective monitoring of results.
• Planning and implementing service developments.
• Staff Management skills including recruitment and selection, induction, performance appraisal.
• Staff Learning and Development Skills including identification of needs and devising strategies to meet them.
• Business Planning.
• Communication and presentation skills (written and oral).
• The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
• Ability to manage quality and service standards including dealing effectively with complaints.
• IT Skills
• Managing Health and Safety skills
• Ability to manage within a Risk Assessment framework
• Negotiating skills
• Partnership Working Skills.

Desirable

• Budget management and financial administration skills
• Project management skills

Qualifications

Essential

• A management qualification - Registered Managers Award or NVQ4 Leadership and Management.
• There will be an expectation that they would be successful at interview with CQC to be deemed a fit and proper person
• A professional social care or health qualification, NVQ 4 Care, DipSW, RGN

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Yorkshire Council

Address

County Hall

Racecourse Lane

Northallerton

North Yorkshire

DL7 8AE

Employer's website

https://www.northyorks.gov.uk/ (Opens in a new tab)