Senior Group Manager (Adults)

Job description

Job responsibilities

Job Context

• The post holder will support the Adult Social Care Leadership Team and will undertake a delegated role from senior leadership team colleagues with function for supporting the performance of the whole of Health and Adult Services.
• The postholder will operationally manage the Councils social care teams supporting adults with physical disabilities, learning disabilities, acquired brain injury, sensory services and preparing for adulthood across the County.
• The post holder will have delegated responsibility for development of care and support services for adults in line with key partners providing leadership across the health and social care systems to continually improve performance across the national care agenda.
• This role will be fundamental in acting as support the Senior Leadership Team in the delivery of strategic service planning to ensure the transformation, saving and strategic priorities are delivered in line with the Council Plan and HAS 2030 underpinned by the Governance Framework.
• The post holder will work in conjunction with the Head of Adults to ensure effective services and strong and consistent practice across the County.
• The role will require the post holder to work with other Directorates and other colleagues across the Council.
• The post holder is fundamental in supporting the delivery of the Journey of Continuous Improvement across Adult Social Care including identified key improvement areas.
• To ensure compliance with all statutory social care requirements including the Care Act, the Mental Health Act, the Mental Capacity Act, Health and Social Care Act and all other relevant Legislation.
• This post will be responsible for the leadership a Countywide staff team.
• This post will have delegated responsibility of the overall Adult Social Care budget in excess of £50 million, in line with the Councils Scheme of Delegation.
• The post holder will be key in working with the Heads of Service in shaping the direction of these services within the health and social care landscape in North Yorkshire, working in partnership with the ICBs, provider collaboratives, social care providers and NHS providers to deliver improved outcomes for adults across North Yorkshire.

Enhanced DBS clearance is required. This role involves spoken communications, so a confident use of English language is required.

The specific requirements regarding operational working hours will be determined by service and operational requirements.

Job Purpose

The postholder will operationally manage the Councils social care teams supporting adults with physical disabilities, learning disabilities, acquired brain injury, sensory services and preparing for adulthood across the County.

Operational Management

• The postholder will ensure compliance with all statutory social care requirements in across the County within specific portfolio are, including the Care Act, the Mental Health Act, the Mental Capacity Act, Health and Social Care Act as well as other relevant Legislation.
• The post holder will have delegated responsibility for a budget, and will ensure that the services are financially stable, within budget and where possible achieving significant income and efficiencies for the Local Authority.
• The role will ensure all services are compliant with CQC regulations and NYC policies and procedures.
• To promote independence, wellbeing and a community assets-based approach to social care practice at all stages in the customer pathway.
• The postholder will ensure the safety of vulnerable adults in line with the North Yorkshire Multi Agency Safeguarding Adults Procedures and Health and Adults Services operational guidance.
• To support with specific countywide programmes as part of the Councils change and transformation programmes.
• The post holder will be accountable to ensuring Adult Social Care Services within Adults have an appropriate governance framework and adhere to this framework.
• Post holder will be accountable to developing and implementing performance framework, utilising a performance management approach to service delivery.
• The post holder will support with the governing and implementation of appropriate policies and procedures to maintain governance and compliance.
• Promote prevention, independence, wellbeing and a community assets-based approach to health and social care practice at all stages in the customer pathway and across the health and care system.
• Senior Group managers will be responsible for ensuring robust links and one team approach between operational managers, practice leads and practice development officers.
• Demonstrate a proactive approach in building a network of support between all Senior Group Managers within Health and Adult services.

Resource Management

• Manage an effective team to deliver on the key objectives of the Adult Social Care model that recognises sustainability of service delivery within the Care Act.
• Identify the resource requirements that would be affected by legislative change across the directorate.
• Identify and implement changes in practice that lead to service efficiency working.
• The post holder will be responsible as a budget holder within the Councils scheme of Delegation of financial performance of the post holders unit, ensuring a balanced budget and meeting any efficiency targets agreed.
• The post holder will provide leadership, motivation and regular supervision, appraisal and development to those staff for whom they are responsible in line with Directorates Supervision and Appraisal procedures.
• The post holder will be responsible for ensuring the effective performance of all members of their team.
• The post holder will ensure their behaviours and those of their managers comply with the expectations of the Managers Pocket book and that their managers and staff all comply with the Councils Behaviour and Skills Framework.
• Identify and develop projects that have clear action plans, management approval and governance systems in place.

Partnerships

• Manage an effective team to deliver on the key objectives of the Adult Social Care model that recognises sustainability of service delivery within the Care Act.
• Identify the resource requirements that would be affected by legislative change across the directorate.
• Identify and implement changes in practice that lead to service efficiency working.
• The post holder will be responsible as a budget holder within the Councils scheme of Delegation of financial performance of the post holders unit, ensuring a balanced budget and meeting any efficiency targets agreed.
• The post holder will provide leadership, motivation and regular supervision, appraisal and development to those staff for whom they are responsible in line with Directorates Supervision and Appraisal procedures.
• The post holder will be responsible for ensuring the effective performance of all members of their team.
• The post holder will ensure their behaviours and those of their managers comply with the expectations of the Managers Pocket book and that their managers and staff all comply with the Councils Behaviour and Skills Framework.
• Identify and develop projects that have clear action plans, management approval and governance systems in place.

Strategic Management

• In conjunction with the Head of Adults:
• Effectively implement national legislation, policies and guidance and Council policies
• Modernise and develop the workforce alongside the transformation agenda.
• Improve and modernise business processes.
• Evaluate transformation which has taken place to ensure lessons are learnt and used to improve further transformation.
• Provide on-going quality assurance to the projects within the programmes or works, providing constructive challenge to sponsors and project managers to ensure delivery and that opportunities for efficiencies and service improvement are maximised.
• Establish and maintain effective working relationships with strategic partners of Health and Adult Services.
• Ensure that HAS policies, guidance and procedures are compliant with the requirements of the Care Act and are reviewed against integrated working arrangements as necessary.
• Provide leadership at a management level and contribute to the strategic direction of HAS and contribute to the annual Service Performance Plan.

Communications

• Ability to provide information, written and oral, in an extensive range of formats to an extensive range of audiences whilst being sensitive to the nature of the transformation and the audience, ensuring the end goal is achieved effectively.
• Ability to negotiate and influence others
• Represent the Directorate at appropriate inter and intra agency meetings, promoting, liaising, consulting and engaging with managers, staff, people who use our services and their carers and other stakeholders in challenging situations.

Systems and Information

• The post holder will be required to provide IT information and statistical reports to illustrate transformational plans and progress.
• The ability to analyse complex data and information to inform transformational decision making is a key aspect to this role.
• The post holder must utilise the current business processes in relation to record keeping, financial monitoring and ICT.
• The post holder will work closely with corporate colleagues to ensure any legislative, practice changes and new ways of working are reflected in recording systems.
• The post holder will deliver information and reports and ensure performance monitoring systems are in place to demonstrate appropriate governance for integrated care and support arrangements.

Person Specification

Occupational Skills

Essential

• Demonstrable leadership skills within a challenging/ demanding environment; and ability to promote organisational policy and objectives.
• Ability to use effective negotiating, persuasive, motivational and empathetic skills to influence others, resolve conflict, and address barriers to gaining agreement, acceptance or understanding through collaboration and strong relationships with partners.
• Strong political and organisational awareness; to work effectively across a range of partner organisations.
• Ability to encourage others to develop themselves and the service through improvement, innovation and continuous development.
• Excellent communication (written and verbal) and presentation skills.
• Ability to analyse of complex data and information to inform transformational decision making.
• Ability to develop and maintain effective partnerships both within and outside the Service and to undertake operational interagency work.
• Ability to make effective decisions and sound professional judgements and to be accountable for those decisions and judgements.
• Ability to balance operational responsibilities of the post with the responsibility to support with strategic service development and contribute corporate agendas of the wider organisations.
• Ability to develop and implement service-wide work plans and to set and monitor quality and service standards to facilitate continuous improvement.
• Planning and Project Management skills.
• Budget management skills.
• IT skills

Knowledge

Essential

• Significant knowledge of either social care or NHS policy environment at local, regional and national level
• Significant knowledge of social care or NHS quality and regulatory issues and requirements; including CQC registration, CQUIN, NHSLA and HCPC
• Significant knowledge and understanding of all adult social care services.
• Significant knowledge of current good practice standards both at local and national level.
• Knowledge and expertise in business planning, performance, financial and human resources management.
• Engagement with people with lived experience (including carers) and with communities.
• Extensive knowledge of statutory requirements.
• Extensive knowledge and understanding of how Equality & Diversity, Dignity & Respect and Human Rights will apply to this role.

Experience

Essential

• Leadership and managerial experience and the ability to be responsible for the motivation and performance of a group of managers.
• Significant demonstrable experience of adult social care operations, policy development and management in a local authority, major independent service organisation or equivalent.
• Significant experience of health/social care needs assessment and service provision.
• Proven and effective extensive demonstrable experience of the management of specific resources in a changing organisational environment, including human and financial resources.
• Significant experience of delivering results through successful partnership and multi-agency working and practice.
• Experience of highly complex performance, financial and human resources issues within a health/ social care setting.
• Managerial / supervisory experience and the ability to be responsible for the performance of a group of senior managers.

Qualifications

Essential

• A professional social care or health qualification, or extensive experience in the health and social care system.
• Recognised management qualification, or equivalent experience.
• A willingness to undertake a management qualification

Employer details

Employer name

North Yorkshire Council

Address

County Hall

Racecourse Lane

Northallerton

North Yorkshire

DL7 8AE

Employer's website

https://www.northyorks.gov.uk/ (Opens in a new tab)