Registered Manager - Greyfriars and Rivendale

Job description

Job responsibilities

Job Context

You will directly report to a Service Manager. You will be responsible for ensuring that the direct care and support provided by North Yorkshire Council within a persons own home is safe, effective, responsive, caring and well led.

You will lead and manage a range of senior care and support staff and staff who provide personal care within peoples own homes in the community, in extra care or in LD short breaks settings and will ensure that the service complies with both the Care Quality Commission regulated activities as well ensure that the service work within NYC policies and procedures.

These services may include

• Older peoples day services, respite, or residential services.
• Domiciliary care services provided in the person own home based within a local community or within an extra care scheme.
• LD respite or day services.

Managers require registration with Care Quality Commission and will need to undertake a successful interview process to achieve registration as a fit and proper person to manage a registered service.

You will be required to work evenings and weekends as part of a 7-day service.

Enhanced DBS clearance is required. This role involves spoken communications, so a confident use of English language is required.

The scientific and clinical evidence demonstrates that vaccines provide significant protection against severe disease, hospitalisation, and death from COVID-19. Research also suggests that those who are vaccinated are less likely to develop long COVID. The post-holder will support our North Yorkshire residents who are most at risk of serious illness from COVID-19 and therefore has a professional responsibility to preserve safety and to take all reasonable precautions necessary to avoid any potential health risks to themselves or others. Whilst not a legislative requirement, it is highly desirable for successful candidates to have completed or be willing to complete a full course of COVID vaccination.

Job Specifics

Ensure that resources are used in a planned way in order to maintain an efficient and cost-effective service which takes full account of both changing needs and resource availability.

Contribute to and implement an annual Service Performance Plan. Ensure quality outcomes for individuals within the promoting a persons wellbeing, independence, and healthy outcomes.

In conjunction with the line manager, contribute to the improvement and modernisation of business processes consistent with the Council and Directorate standards and procedures.

Ensure that the service complies with both the Care Quality Commission regulated activities and ensure that the service works within NYC policies and procedures.

Contribute to the development and maintenance of multi-disciplinary partnerships with other organisations, including health providers, Clinical commissioning groups and other commissioners exploring and negotiating on behalf of NYC on mixed models of service delivery within a specified service.

You will undertake and monitor and sign off the induction of new starters supporting their completion of the skills for Care Induction.

Ensure care staff work in accordance with individual care and service plans.

Agree and organise services for new/transferring people.

Ensure clear arrangements are in place regarding the provision of unscheduled care to residents in emergency situations.

Ensure effective communication with individuals using the service, families, carers, and others involved in caring for residents.

Ensure Senior Care and Support Workers plan and implement rotas for staff cover, organise, and ensure adequate staffing cover, authorisation of timesheets and other payments.

Recruitment Selection and Induction of staff.

Ensure risk assessments are carried out and that staff work within the Risk Management framework.

Responsibility for the health and safety and welfare of all staff in your area of responsibility.

Monitor sickness absence across your area of responsibility. With appropriate guidance from Human Resources take a lead role in proactively dealing with any formal issues arising from sickness absence, disciplinary, performance, grievances etc.

Appraise the line manager of matters arising which are particularly sensitive in nature or are controversial.

Deal with any complaints assigned.

Deputise for line manager as appropriate.

Contribute to the analysis of community needs and commissioning plans.

Job Purpose

Responsible for ensuring that the direct care and support provided by specified North Yorkshire Council provider service and reablement is safe, effective, responsive, caring, well led and complies with both the Care Quality Commission regulated activities and NYC policies and procedures.

Operational Management

• Be an authoritative source of information advice and guidance, both for adults with care and support needs, carers and colleagues on services, policies and processes including complex queries.
• Contribute to the continuous improvement of procedures and processes and identification of potential efficiencies.
• Work collaboratively with colleagues in the Service to meet changes in demand.
• Support operational managers with their requirements.
• Deliver targets as set down in the service and team plans.
• Provide advice and guidance to service users.
• Resolve any service delivery issues within available resources.
• Monitor and report on compliance with staff management policies and processes.

Resource Management

• Manage and develop staff in the team ensuring they are clear about what is expected of them, and are kept informed about their performance, through appropriate supervision arrangements and appraisal.
• Monitor and report of the performance of the service through the provision of management information.
• Identify and inform line manager of skills needed to support new ways of working.
• Promote a strong customer focus within the service and the organisation as a whole.
• Improve the performance of staff under line management and provide appropriate support and guidance.
• Deploy and manage assigned budgets and take corrective action where appropriate in liaison with the line manager.

Partnerships

• Liaise with colleagues from a range of services across the Council and external organisations to implement new initiatives and change existing practices e.g., assessment staff, Health, District Council, and independent organisations.
• Maintain effective working relationships with partners and other external stakeholders to ensure the quality-of-service delivery is maintained for the service.
• Work in partnership with Health, Voluntary and Private Agencies, families, and carers

Strategic Management

• Contribute and assist the line manager on specific strategic initiatives and projects, working with partners, customers, and stakeholders as appropriate to achieve service aims.
• Contribute to corporate objectives and transformation staffing issues as appropriate, working with managers to support service improvements, efficiencies and implement new processes.
• In conjunction with other service colleagues identify and recommend appropriate action to senior management and contribute to the development and implementation of guidance and action plans to enable and facilitate the delivery of key initiatives.

Communications

• Develop and maintain effective relationships with all adults with care and support needs and their carers, and wider family and friends.
• Represent the service/organisation through positive contribution at meetings, hearings, and other internal/external events.
• Communicate effectively and in the appropriate format with both internal colleagues at all levels and with external organisations to achieve the right outcome for the Council.
• Provide clear management including advice and guidance to the team in order to achieve service delivery.
• Use persuasive and negotiating skills in order to achieve the right outcomes for the service.
• As appropriate act as mentor or coach to other staff, leading on development activities for the service.

Systems and Information

• Provide reports to various audiences that include statistical information on the service area as requested.

Safeguarding

• Be committed to safeguarding and promote the welfare of children, young people, and adults, raising concerns and responding to concerns as appropriate.

Person Specification

Qualifications

Essential

• An NVQ level 3 in Care, Promoting Independence or CQF Level 3 Diploma in Health & Social Care.
• The Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples Services OR commitment to achieve this qualification within 12 months.
• Registered Manager Qualification or commitment to achieve Managers qualification within 12 months. Post holders require registration with Care Quality Commission and will need to undertake a successful interview process to achieve registration as a fit and proper person to manage a registered service.

Desirable

• A management qualification.
• A professional social care or health qualification e.g., Social Work, OT, Nursing Management or Business qualification to NVQ level 4, BTEC, HNC

Occupational Skills

Essential

• Able to make decisions within own area of responsibility.
• Possession of effective leadership skills.
• The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
• Ability to manage a specific operational function to deliver strategic objectives.
• Able to use a range of techniques to successfully persuade, influence and or negotiate with others in a range of situations.
• Able to identify possible causes of problems and implements solutions to minimise future occurrence.
• Able to co-ordinate and monitor the use of financial information.
• Budget management skills.
• Able to effectively identify workable solutions.
• Able to effectively cope with conflicting and complex demands.
• Able to communicate effectively in writing to produce documents in a range of formats and styles to suit a range of audiences.
• Staff management skills including recruitment and selection, performance management and development.
• Ability to manage quality and service performance standards.
• Partnership working skills.
• IT skills.

Experience

Essential

• Knowledge of current legislation, regulations, and guidance with respect to the area of specialism.
• Well-developed knowledge and understanding of Adult Social Care provision, adult safeguarding issues, and procedures, and of the spectrum of conditions including Autism, MS, Dementia, etc.
• In depth knowledge of current best practice in the adult social care.
• Knowledge of principles and practices of effective people management, risk management and budget management.
• Knowledge and good understanding of how Equality and Diversity, Dignity and Respect, and Human Rights will apply to this role.
• Knowledge of statutory requirements, including requirements in respect of carers and equality and anti-discrimination legislation; maintaining a safe working environment; and Data Protection and confidentiality.
• Demonstrable experience of managing adult social care in a local authority or major independent service organisation or equivalent.
• Demonstrable managerial/supervisory experience and the ability to be responsible for the performance of a team of staff.
• Experience of effectively managing competing demands for services.
• Demonstrable experience of managing change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Yorkshire Council

Address

County Hall

Racecourse Lane

Northallerton

North Yorkshire

DL7 8AE

Employer's website

https://www.northyorks.gov.uk/ (Opens in a new tab)