Team Manager- Access & Advice

Job description

Job responsibilities

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

Are you passionate about making a difference in people’s lives? A rare opportunity has arisen for a Team Manager to lead our Access, Advice and Information Service, supporting individuals seeking social care support.

About the Role:

As Team Manager, you will oversee a dedicated team of social care practitioners and be the first point of contact for people looking for social care assistance. You will champion a strength-based, person-centred approach in line with the Care Act 2014, helping people achieve their desired outcomes and live as independently as possible.

Key Responsibilities:

- Manage and support the team in triaging information to provide high-quality advice and guidance to individuals and their carers.

- Develop the team’s skills to conduct initial assessments, safeguarding inquiries, and holistic assessments, including equipment provision and risk management.

- Utilise a wide range of services, including third-sector organisations, to support people’s goals.

- Ensure appropriate action is taken when individuals are at risk of harm, abuse, or neglect.

- Assist in planning sustainable contingency arrangements for emergencies and crises.

- Provide clear information about the Charging policy to help individuals and families understand financial implications of Adult Social Care services.

About You:

- Experience working in health and social care environments, ideally within advice services or the third sector.

- Proven ability to work in a fast-paced environment managing administrative systems and client interactions.

- Strong communication and organisational skills.

- Understanding of issues affecting people aged 16 and over, including older adults.

- Forward-thinking and committed to delivering high-quality, person-centred services.

If you are ready to lead a motivated team and make a real impact in social care, we would love to hear from you.

Apply now to join us in delivering compassionate, effective support to our community.

Interested in finding out more ?

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Kirsty Quinn, Interim Head of Adult Social Care by email at kirsty-quinn@bathnes.gov.uk.

Interview date: TBC

No Agencies, please.

*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose – to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced/Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

Person Specification

Qualifications

Essential

• Please refer to role profile and role specific criteria for this role. available on council's job posting for this position.

Desirable

• Please refer to role profile and role specific criteria for this role. available on council's job posting for this position.

Experience

Essential

• Please refer to role profile and role specific criteria for this role. available on council's job posting for this position.

Desirable

• Please refer to role profile and role specific criteria for this role. available on council's job posting for this position.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bath & North East Somerset Council

Address

The Hollies

Midsomer Norton

Bath and North East Somerset

BA3 2DT

Employer's website

https://beta.bathnes.gov.uk/ (Opens in a new tab)