Senior AMHP Administrator

Job description

Job responsibilities

Hours: 26 per week

Contract Type: Permanent

Service Area: MCA & AMHP

Department: Adult Social Care

We have an exciting opportunity for a Senior AMHP Administrator to join us on a part-time, permanent basis supporting our dedicated and dynamic AMHP team, based at Hillview Lodge at the RUH in Bath.

About the role

The role of the Senior AMHP Administrator is to provide support to the Approved Mental Health Professional team in supporting with the processing and delivery of duties carried out under the Mental Health Act. This is a communication-based role and you will be at ease with customers and partners, and able to quickly build relationships with them over the telephone. The majority of contact will be with professionals in external agencies and organisations referring customers who are in requirement of urgent support and assessment.

This is a high-level support role with you being able to problem solve and take decisions within clearly defined procedures. You will often be in contact with senior managers and will be able to manage a number of competing tasks; provide solutions and give recommendations and meet deadlines.

You will be responsible for being the initial point of contact for referrals and queries into the AMHP service, ensuring that all relevant data and information is collected during referral phone calls and being responsible for opening new referrals on the Liquid Logic case management system.

The role will be responding to the requirements of the calls coming into the Service, many of which will be urgent and complex in nature. These will be calls from partner agencies such as AWP, General Hospitals, the Police, GPs, other Social Care Teams etc. Some calls will be from Carers and Family members who are likely to be distressed because their loved one is going through a mental health crisis.

About You

You will have the ability to prioritise tasks and work on own initiative against deadlines and have excellent communication skills especially when working in high pressure situations, being able to develop professional working relationships with a range of stakeholders.

You will have the ability to use an electronic social care records system and other business systems and have an excellent level of IT skill including but not exclusively confined to Outlook, Word, Excel and other packages.

Ideally you will have experience of working within a health and social care environment and some understanding and awareness of adult care, mental health, relevant legislation and the work of the team/service area, or a willingness to learn and develop this knowledge.

Why B&NES Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. These include:

A competitive salary package

A range of flexible working and hybrid working options, including flexi-time, four regional offices and home-working, dependent on service requirements

A generous holiday allowance and special leave provisions

The Local Government Pension Scheme

A comprehensive Employee Assistance Programme whatever life throws at you; we are committed to supporting you and your well-being at work and home

Professional and personal development including in-house training and accredited qualifications including Aspiring Manager and Leadership Development

Discount scheme including the VECTIS card that offers numerous local discounts including cycle to work and free entry to numerous local attractions with B&NES

Interested to find out more?

If you are interested in this post and require more details after reading the job description or just to chat through the role and whats involved, please contact Chris Ireland on 01225 477 342 or email at chris_ireland@bathnes.gov.uk

To apply

Please use the online application facility. For further information on applying please see Application Form Help page on the Jobs website.

Bath & North East Somerset Council has one overriding purpose to improve peoples lives. We have four core values which shape every aspect of our working life and how we look to the future. These values are to be Bold, Empowered, Supportive and Transparent.

Please explain in your application how you could incorporate these values into the role you are applying for.

As an equal opportunities employer, Bath & North East Somerset Council is committed to the equal treatment of all current and prospective employees and is opposed to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

Interview Date: 20/07/2023

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

As this post involves working within one of these groups, we will require a Disclosure & Barring Service check and/or subscription to the DBS online service. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.

This is a Public Services Network (PSN) role and requires all successful applicants to undergo a Basic Disclosure check and a 3 years verification of employment history. Please note that any start date will be dependent on the receipt of a satisfactory Disclosure and verification of employment history.

Please note the Council operates a policy of prior consideration for roles for any individual on the Councils at-risk register. This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role, they will be interviewed before any shortlisting or interviewing of external candidates.

Person Specification

Experience

Essential

• as per advert & Job Description

as per advert & Job Description

Essential

• as per advert & Job Description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bath & North East Somerset Council

Address

Manvers Street

Bath

BA1 1JG

Employer's website

https://beta.bathnes.gov.uk/ (Opens in a new tab)