Administration Team Leader- HMP Hindley

Spectrum Community Health CIC

Information:

This job is now closed

Job summary

An opportunity has arisen for an administration manager to join the healthcare team at HMP Hindley. We are looking for an experienced administrator ready for the next step in their career. Have you developed your leadership skills across integrated and multi-disciplinary services? Are you a motivated and committed to quality and continuous improvement? Would you welcome the opportunity for further training and development?

Main duties of the job

The post holder will provide comprehensive administration and information services within the Prison Healthcare Department.

  • You will work as team leader of the administration team to provide high quality clerical, administrative and reception duties for both physical and substance misuse services.
  • Provide excellent administration and communication skills and work flexibly in response to the service needs.
  • Provide day to day support to the physical and substance misuse clinical teams, supporting them in the delivery of a Gold Standard level of patient care.
  • Be responsible for all aspects of administrative support, including co- ordinating healthcare appointments for patients internally and externally, liaising on a daily basis with external providers.
  • Collating statistical information as directed by the Business Support Manager for the Performance Management Team.

About us

BE THE DIFFERENCE IN HEALTHCARE

Join our team

We're looking for passionate individuals to join our diverse and innovative team.

Whether you are starting out in your healthcare journey or are an experienced healthcare professional looking for a new challenge we've got a role for you!

  • Access to NHS Pension
  • Annual leave on your Birthday
  • Welcome payment for some posts
  • Refer a friend scheme
  • Training and Development opportunities
  • Flexible Working
  • Access to Employee Assistance and Health and Wellbeing programmes
  • Up to 33 days annual leave

Spectrum Community Health CIC provides a range of award-winning healthcare services on behalf of the NHS, Local Authority Public Health services, and other partners across substance misuse, sexual health, and health and justice settings. As a not-for-profit social enterprise and Community Interest Company our focus is centred on people - our patients, service users, staff and partners.

We are building on our ambition to deliver the best in health and wellbeing on a values-driven ethos and to maintain the highest standards of patient care and service. We are an expanding organisation, but we aim to grow without compromising on quality and social value.

Our Mission

Holistic interventions delivered with compassion for the stigmatised and marginalised in our communities

Our Vision

Quality healthcare that makes a difference to people's lives, regardless of circumstances.

Date posted

05 March 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

847-RM-23-V167-A

Job locations

HMP/YOI Hindley

Barracks Road

Wigan

WN2 5TH


Job description

Job responsibilities

We have an ambition to become a truly lived experience inclusive employer, changing how we approach staff experience and value personal stories our colleagues bring with them.

We welcome applications from everyone, including applicants with lived experience, those who belong to LGBTQIA+ Community and are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and Asexual, people with a disability, neurodivergent applicants and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

Job description

Job responsibilities

We have an ambition to become a truly lived experience inclusive employer, changing how we approach staff experience and value personal stories our colleagues bring with them.

We welcome applications from everyone, including applicants with lived experience, those who belong to LGBTQIA+ Community and are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and Asexual, people with a disability, neurodivergent applicants and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

Person Specification

Qualifications

Essential

  • NVQ 3 in customer service or relevant filed or equivalent experience
  • English & Maths GCSE or equivalent
  • European Computer Driving License or equivalent to evidence competence in Microsoft Office applications including Word and Excel

Knowledge and Experience

Essential

  • Experience of working effectively in a busy office environment undertaking a range of administration duties
  • Experience working in a customer services environment dealing with members of the public/patients
  • Experience of working to deadlines
  • Experience of working with databases and producing statistical data
  • Demonstrable experience of using a range of word processing, spreadsheet, database and/or presentation software to RSA 3 or equivalent standard.

Desirable

  • Experience of line managing staff
  • Experience of working in a secure environment
  • Knowledge of SystmOne
  • Knowledge of SystmOne
  • Experience of working in a prison or secured environment
  • Experience of chairing meetings
Person Specification

Qualifications

Essential

  • NVQ 3 in customer service or relevant filed or equivalent experience
  • English & Maths GCSE or equivalent
  • European Computer Driving License or equivalent to evidence competence in Microsoft Office applications including Word and Excel

Knowledge and Experience

Essential

  • Experience of working effectively in a busy office environment undertaking a range of administration duties
  • Experience working in a customer services environment dealing with members of the public/patients
  • Experience of working to deadlines
  • Experience of working with databases and producing statistical data
  • Demonstrable experience of using a range of word processing, spreadsheet, database and/or presentation software to RSA 3 or equivalent standard.

Desirable

  • Experience of line managing staff
  • Experience of working in a secure environment
  • Knowledge of SystmOne
  • Knowledge of SystmOne
  • Experience of working in a prison or secured environment
  • Experience of chairing meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Spectrum Community Health CIC

Address

HMP/YOI Hindley

Barracks Road

Wigan

WN2 5TH


Employer's website

https://spectrum-cic.org.uk/ (Opens in a new tab)

Employer details

Employer name

Spectrum Community Health CIC

Address

HMP/YOI Hindley

Barracks Road

Wigan

WN2 5TH


Employer's website

https://spectrum-cic.org.uk/ (Opens in a new tab)

For questions about the job, contact:

Head of Healthcare

Rhona Westhead

rhona.westhead@spectrum-cic.nhs.uk

Date posted

05 March 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

847-RM-23-V167-A

Job locations

HMP/YOI Hindley

Barracks Road

Wigan

WN2 5TH


Supporting documents

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