Job summary
This is a great opportunity to build your administrative skills while supporting patients to access the care they need. You'll work as part of our Primary Care Medical Services team, helping colleagues deliver smooth, well-organised services for our local community. Your role will support patient health checks, new patient registrations and everyday enquiries, helping people feel informed and well supported. You'll also play a key part in keeping our records accurate and our systems running well. What you'll do:
- Welcome patients and handle enquiries with care and clear communication
- Support recall processes for long-term condition reviews and health screening
- Maintain patient records, including scanning, updating and checking information
- Help with office tasks such as organising diaries, preparing documents and managing stock
- Assist new starters by demonstrating tasks and supporting their training
Main duties of the job
What we're looking for:
- Good communication skills and confidence working with the public
- Ability to organise your workload and manage simple tasks independently
- Basic IT skills, including using Microsoft Office, with training provided
- A team-focused approach and willingness to learn
- NVQ Level 2 in Business Administration or Customer Service, or equivalent experience
We welcome applicants from all backgrounds and value people who bring different experiences and perspectives to our team.
About us
At CHCP, we're passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard;at CHCP you have a real voice.
Compassion is at the heart of our business; our colleagues work together to deliver first class healthcareto thousands of people. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the 'CHCP Perks and Rewards' link.
Job description
Job responsibilities
Please see the job description and person specification attached to this job advert for full details of the role.
Job description
Job responsibilities
Please see the job description and person specification attached to this job advert for full details of the role.
Person Specification
Qualifications
Essential
- Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
- Word processing to RSA 2 standard European Computer Driving License (EDCL) or able to demonstrate appropriate level of skill
Knowledge
Essential
- Knowledge of a range of routine administration procedures
- Knowledge of Microsoft Word
Desirable
- Knowledge of other Microsoft packages
Experience
Essential
- Previous experience of working in an office environment and carrying out general officer procedures
Desirable
- Experience of SystmOne functions
- Previous NHS experience
- Previous experience of working with general public
Person Specification
Qualifications
Essential
- Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
- Word processing to RSA 2 standard European Computer Driving License (EDCL) or able to demonstrate appropriate level of skill
Knowledge
Essential
- Knowledge of a range of routine administration procedures
- Knowledge of Microsoft Word
Desirable
- Knowledge of other Microsoft packages
Experience
Essential
- Previous experience of working in an office environment and carrying out general officer procedures
Desirable
- Experience of SystmOne functions
- Previous NHS experience
- Previous experience of working with general public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).