Job summary
Working with our public health team, you'll help people access the right support by guiding them to the services they need. Your calm, friendly approach will make a real difference to service users who may need reassurance, clear information or help finding the right next step. You'll play an important part in keeping our services running smoothly. You'll work closely with colleagues, clinicians and partner organisations to make sure enquiries are handled well and information is recorded accurately. Every contact you manage helps people feel listened to, respected and supported. What you'll do:
- Be the first point of contact, responding to calls and enquiries and guiding people to the right service
- Record information accurately using the service database and maintain confidential records
- Provide clear non-clinical advice and basic health messages using active listening
- Support daily administration tasks, including reception duties, stock checking and arranging messages or deliveries
- Work flexibly with the team to ensure service cover, including occasional unsocial hours
Main duties of the job
What we're looking for:
- Level 2 in Business Administration, Customer Service, or equivalent experience
- Strong communication skills and confidence working with the public
- Good organisation and the ability to manage your own workload
- Willingness to learn, use new systems and support colleagues across the service
- Ability to stay calm and supportive when people may be distressed or unsure
We welcome applicants from all backgrounds and value fairness, respect and inclusion in everything we do.
About us
At CHCP, we're passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard;at CHCP you have a real voice.
Compassion is at the heart of our business; our colleagues work together to deliver first class healthcareto thousands of people. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the 'CHCP Perks and Rewards' link.
Job description
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on this role.
Job description
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on this role.
Person Specification
Qualifications
Essential
- Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
- Word processing to RSA 2 standard European Computer Driving License (EDCL) or able to demonstrate appropriate level of skill
Desirable
- Current Full Driving License
Knowledge
Essential
- Knowledge of a range of routine administration procedures
Desirable
- Knowledge of Hull/East Riding and the surrounding area
- Knowledge of stock control
Experience
Desirable
- Previous driving experience
- Ability to deal with potentially challenging and distressed people
- Previous NHS experience
- Previous experience of working with general public
Person Specification
Qualifications
Essential
- Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
- Word processing to RSA 2 standard European Computer Driving License (EDCL) or able to demonstrate appropriate level of skill
Desirable
- Current Full Driving License
Knowledge
Essential
- Knowledge of a range of routine administration procedures
Desirable
- Knowledge of Hull/East Riding and the surrounding area
- Knowledge of stock control
Experience
Desirable
- Previous driving experience
- Ability to deal with potentially challenging and distressed people
- Previous NHS experience
- Previous experience of working with general public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).