Job summary
This is a great opportunity to build skills in pharmacy administration while supporting better patient care across our GP practices. You'll work closely with the Pharmacy team, practice administrators and clinical colleagues to help patients access safe, timely and well-coordinated medication support. Your role will make a real difference to how patients navigate prescriptions, appointments and wider pharmacy services. What you'll do:
- Coordinate and prepare prescriptions, ensuring requests are recorded and processed on time
- Support patients, carers and visitors by handling queries in person and by phone
- Liaise with Community Pharmacies and other healthcare colleagues to resolve medication queries and improve referrals
- Record information accurately, make appointments and manage clinical tasks in line with practice procedures
- Provide administration support for medication-related projects and help train colleagues on new processes
Main duties of the job
What we're looking for:
- GCSEs (or equivalent) in English and Maths, plus Level 2 knowledge in administration or customer service
- Confident communication skills with the ability to listen, reassure and problem-solve
- Good IT skills and the ability to work with accuracy under pressure
- Experience working with others and using your own initiative; customer-facing experience is valued
- An organised, adaptable team member who can prioritise and follow procedures
We welcome applications from all backgrounds and are committed to fair, inclusive and accessible recruitment where everyone's contribution is valued.
About us
At CHCP, we're passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard;at CHCP you have a real voice.
Compassion is at the heart of our business; our colleagues work together to deliver first class healthcareto thousands of people. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the 'CHCP Perks and Rewards' link.
Job description
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Job description
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification
Qualifications
Essential
- Level 2 in Business Administration / Customer Service or equivalent knowledge and experience
- GCSE (or equivalent) in Maths and English
Knowledge
Essential
- A knowledge of current customer care practice
Desirable
- An understanding of General Practice office environment
- An understanding of the practice clinical systems
Experience
Essential
- Experience of working with others
- Experience of using one's own initiative
- Experience of customer service environment
- Good IT skills
Desirable
- Experience of working within a General Practice office
- Experience of working in a Pharmacy setting
- Experience of using SystmOne
Person Specification
Qualifications
Essential
- Level 2 in Business Administration / Customer Service or equivalent knowledge and experience
- GCSE (or equivalent) in Maths and English
Knowledge
Essential
- A knowledge of current customer care practice
Desirable
- An understanding of General Practice office environment
- An understanding of the practice clinical systems
Experience
Essential
- Experience of working with others
- Experience of using one's own initiative
- Experience of customer service environment
- Good IT skills
Desirable
- Experience of working within a General Practice office
- Experience of working in a Pharmacy setting
- Experience of using SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).