City Health Care Partnership CIC

Health Centre Receptionist

The closing date is 22 May 2025

Job summary

This is an excellent opportunity to join the City Health Care Partnership Care Coordination Customer Service Team. This is an exciting role if you are looking for a new position working with a dynamic team within the Hull area. We are looking for enthusiastic and well-motivated individuals, to support the reception Front of House Service. This role is working on a reception, meeting and greeting patients and visitors. Dealing with all aspects of a busy reception including taking phone calls, directing patients for their appointments, supporting the clinical teams.

Previous applicants need not apply.

Main duties of the job

Candidates must be highly organised, being able to work to tight deadlines, whilst maintaining accuracy and attention to detail. We require a flexible approach to meet the needs of the service i.e. cover for annual leave, sickness, training at various Health Centres within the Hull & East Riding area. Excellent communication skills and friendly approachable nature are essential for this role

For informal enquiries please contact Sharon Douglas, Administration Manager on telephone number 07964688468, or email sharon.douglas5@nhs.net.

About us

At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice.

Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.

As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Details

Date posted

08 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pa/pr

Contract

Permanent

Working pattern

Part-time

Reference number

810-6814477-C

Job locations

Bransholme Health Centre

Hull

HU7 4DW


Job description

Job responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Job description

Job responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person Specification

Qualifications

Essential

  • Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience

Desirable

  • Word processing to OCR level 2 standard or ICDL

Knowledge

Essential

  • Comprehensive knowledge of a range of administration procedures and practices.
  • Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.

Desirable

  • Knowledge of SystmOne functions and other clinical reporting systems
  • Knowledge of clinic/appointment programmes
  • Knowledge of making every contact count (MECC)

Experience

Essential

  • Previous experience of working in an office environment and carrying out general office/administration procedures

Desirable

  • Previous experience of patient appointment booking systems e.g sytstmOne
  • Previous NHS experience or working with the public
Person Specification

Qualifications

Essential

  • Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience

Desirable

  • Word processing to OCR level 2 standard or ICDL

Knowledge

Essential

  • Comprehensive knowledge of a range of administration procedures and practices.
  • Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.

Desirable

  • Knowledge of SystmOne functions and other clinical reporting systems
  • Knowledge of clinic/appointment programmes
  • Knowledge of making every contact count (MECC)

Experience

Essential

  • Previous experience of working in an office environment and carrying out general office/administration procedures

Desirable

  • Previous experience of patient appointment booking systems e.g sytstmOne
  • Previous NHS experience or working with the public

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

City Health Care Partnership CIC

Address

Bransholme Health Centre

Hull

HU7 4DW


Employer's website

https://www.chcpcic.org.uk/ (Opens in a new tab)

Employer details

Employer name

City Health Care Partnership CIC

Address

Bransholme Health Centre

Hull

HU7 4DW


Employer's website

https://www.chcpcic.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Customer Service Team Leader

Janet Mcintyre

janet.mcintyre1@nhs.net

07526167576

Details

Date posted

08 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pa/pr

Contract

Permanent

Working pattern

Part-time

Reference number

810-6814477-C

Job locations

Bransholme Health Centre

Hull

HU7 4DW


Supporting documents

Privacy notice

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