Job summary
A vacancy has arisen for a motivated and enthusiastic Band 2 to join the Primary Care Service Care Navigation Team.
The role of Care Navigator is the first point of contact for patients and visitors when they attend or contact the practice therefore promoting a positive image of where you work is paramount.
Main duties of the job
The candidate will need to have excellent communication and customer care skills, and will be responsible for ensuring that service users are in the right place at the right time signposting and re-directing if appropriate following care pathways.
The post holder will be required to provide a high-quality and responsive customer care service to all patients and visitors and will be based within GP Practices and the Care Navigation Hub. As the service operates 08:00-20:00, 365 days a year (inclusive of bank holidays), there is an expectation that you will support the delivery of the service, by changing bases/hours to cover annual leave and/or sickness, which can sometimesbe at short notice.
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore City Health Care Partnership would not be able to issue a Certificate of Sponsorship for this role.
For more information, please contact Billie-Jean Weightman, Practice Admin Manager on 07593564484 or email on billie-jean.weightman@nhs.net
About us
At CHCP, we're passionate about peopleand we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice.
Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first-class healthcareto thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
As the 13thlargest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Job description
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Job description
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification
Qualifications
Essential
- Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
- Word processing to OCR 2 standard International Computer Driving License (ICDL) or able to demonstrate appropriate level of skill
Knowledge
Essential
- Knowledge of a range of routine administration procedures
- Knowledge of Microsoft Word
Desirable
- Knowledge of other Microsoft packages
Experience
Essential
- Previous experience of working in an office environment and carrying out general officer procedures
Desirable
- Experience of SystmOne functions
- Previous NHS experience
- Previous experience of working with general public
Person Specification
Qualifications
Essential
- Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
- Word processing to OCR 2 standard International Computer Driving License (ICDL) or able to demonstrate appropriate level of skill
Knowledge
Essential
- Knowledge of a range of routine administration procedures
- Knowledge of Microsoft Word
Desirable
- Knowledge of other Microsoft packages
Experience
Essential
- Previous experience of working in an office environment and carrying out general officer procedures
Desirable
- Experience of SystmOne functions
- Previous NHS experience
- Previous experience of working with general public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).