Job summary
We are looking for a reliable, organised, and friendly person to join our team in a hands-on role supporting patients, clinicians, and customers.
You will play an important role in ensuring patients and healthcare providers have a smooth and positive experience using our technology. This includes supporting patients directly, assisting clinicians and customers remotely and in healthcare settings, and helping ensure devices and operations run smoothly.
This role is well suited to someone with a biomedical background who enjoys helping people, communicating clearly, and contributing to meaningful work in healthcare.
Main duties of the job
- Supporting patients and customers by phone and email (including Spanish-speaking users)
- Helping patients and clinicians understand how to use our medical device (full training provided)
- Supporting clinicians and customers in hospitals and healthcare settings, including occasional in-person visits
- Assisting with customer onboarding, training, and product support
- Preparing devices for shipment, including occasional packing, fulfilment, and stock handling
- Supporting coordination of clinical activities and studies
- Assisting with general operational and administrative tasks
- Supporting customer visits, training sessions, and conferences (including occasional travel within the UK and Europe)
- Helping ensure smooth day-to-day clinical and operational processes
About us
Acurable is a rapidly growing MedTech company based in London. We design accurate, user-friendly wearable medical devices that enable patients to be diagnosed and monitored at home. Our mission is to improve health outcomes, reduce pressure on healthcare systems, and transform lives through innovation grounded in clinical science.
Our flagship product, AcuPebble SA100, is the first medical device in the world to receive CE marking for the automated diagnosis of obstructive sleep apnoea at home and has also received FDA clearance. It is now used across healthcare systems in the UK, Europe, and the US, and has been recommended by NICE for use in the NHS.
Based on over 15 years of research at Imperial College London, AcuPebble has been recognised globally as a breakthrough in respiratory medicine, winning multiple innovation awards and featuring on BBC News, Bloomberg, and TechCrunch.
Why Join Us?
- Step into a role that gives you autonomy, variety, and ownership, combining your clinical expertise with measurable commercial impact.
- Work in a collaborative, supportive environment where clinical insight and commercial success go hand in hand.
- Hybrid working, with regular time in our London office and visits to partner sites across the UK.
- Opportunities for professional growth and development as part of an innovative, fast-moving company.
- A mission-led culture that values empathy, curiosity, and impact, where bright, caring people thrive.
Job description
Job responsibilities
We are looking for a reliable, organised, and friendly person to join our team in a hands-on role supporting patients, clinicians, and customers.
You will play an important role in ensuring patients and healthcare providers have a smooth and positive experience using our technology. This includes supporting patients directly, assisting clinicians and customers remotely and in healthcare settings, and helping ensure devices and operations run smoothly.
This role is well suited to someone with a biomedical background who enjoys helping people, communicating clearly, and contributing to meaningful work in healthcare.
Job description
Job responsibilities
We are looking for a reliable, organised, and friendly person to join our team in a hands-on role supporting patients, clinicians, and customers.
You will play an important role in ensuring patients and healthcare providers have a smooth and positive experience using our technology. This includes supporting patients directly, assisting clinicians and customers remotely and in healthcare settings, and helping ensure devices and operations run smoothly.
This role is well suited to someone with a biomedical background who enjoys helping people, communicating clearly, and contributing to meaningful work in healthcare.
Person Specification
Qualifications
Essential
- Degree in Biomedical Engineering, Biomedical Science, or closely related discipline.
Knowledge and Skills
Essential
- Highly organised, reliable, and detail-oriented.
- Comfortable speaking with patients and healthcare professionals by phone, email, and in person.
- Friendly, calm, and professional communication style.
- Willing to work in a hands-on role with varied responsibilities.
- Comfortable working in a small company environment.
- Ability to travel within the UK and Europe for work, including occasional short-notice travel.
Desirable
- Customer support or healthcare experience.
- Experience working in a regulated environment (such as medical devices, clinical research, or healthcare).
- Interest in developing further knowledge of medical device regulatory processes.
- Interest in supporting regulatory and operational activities related to Spain over time (training provided).
Language and Communication
Essential
- Fluency in English and Spanish (spoken and written).
Desirable
- Experience interacting with clinicians, healthcare providers, or patients.
Person Specification
Qualifications
Essential
- Degree in Biomedical Engineering, Biomedical Science, or closely related discipline.
Knowledge and Skills
Essential
- Highly organised, reliable, and detail-oriented.
- Comfortable speaking with patients and healthcare professionals by phone, email, and in person.
- Friendly, calm, and professional communication style.
- Willing to work in a hands-on role with varied responsibilities.
- Comfortable working in a small company environment.
- Ability to travel within the UK and Europe for work, including occasional short-notice travel.
Desirable
- Customer support or healthcare experience.
- Experience working in a regulated environment (such as medical devices, clinical research, or healthcare).
- Interest in developing further knowledge of medical device regulatory processes.
- Interest in supporting regulatory and operational activities related to Spain over time (training provided).
Language and Communication
Essential
- Fluency in English and Spanish (spoken and written).
Desirable
- Experience interacting with clinicians, healthcare providers, or patients.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
