Job summary
The Marketing and Patient Services Assistant plays a dual role, supporting both KT Healthcare’s marketing and communications activity and contributing to daily operations within the Patient Services team. The role exists to strengthen our patient-focused messaging, improve the patient experience, and ensure our communications reflect the compassionate, high-quality care KT Healthcare provides.
We are seeking applicants who hold a marketing qualification and/or have proven marketing experience within the healthcare industry.
Main duties of the job
Marketing & Communications
Create and deliver marketing content that is patient-focused, compassionate, and aligned with KT Healthcare’s values.
Support the planning and implementation of marketing campaigns across digital and traditional channels.
Write, edit and review messaging to ensure clarity, accessibility, and a strong emphasis on patient wellbeing.
Maintain and update the company website and social applications with accurate, patient-friendly information.
Digital & Social Media Management
Manage day-to-day social media activity, including scheduling posts, responding to engagement, and supporting brand growth.
Monitor analytics and performance data to identify trends and insights that support continuous improvement.
Produce reports on social media and digital performance for the Managing Director.
Plan, coordinate and create content using tools such as Canva or Adobe Creative Cloud (training provided if required).
Ensure all digital messaging supports a positive patient experience and represents KT Healthcare in a professional, empathetic way.
Market Research & Insights
Conduct market research to support strategy, including competitor analysis and patient engagement insights.
Track trends in healthcare marketing and patient communication.
Provide recommendations based on data to improve patient reach and overall messaging.
Events & Promotional Support
Assist in planning and delivering patient workshops, community events, and promotional activities.
Prepare marketing materials, presentations and patient information packs.
Coordinate photography, video content and other creative outputs.
Patient Services Support (dual role)
Provide shared support to the Patient Services Coordinators as needed, including during busy periods, staff absence or shared daily responsibilities.
Handle patient enquiries (phone, email, and in-person) with professionalism, empathy, and confidentiality.
Support appointment booking, patient communications, follow-ups, and general administrative tasks.
Ensure patients receive a warm, supportive experience from their first contact through to their appointment.
Work collaboratively with the Patient Services team to maintain high standards of service delivery.
Core Competencies
Essential:
Marketing qualification and/or proven experience of marketing within the healthcare industry.
Ability to create clear, compassionate and patient-focused messaging.
Experience with social media management, scheduling tools, analytics and insights.
Strong written and verbal communication skills.
High level of organisation and accuracy.
Ability to work with data and produce basic reports.
Confident with MS Office and general digital tools.
Strong interpersonal skills with the ability to support patient-facing tasks. Desirable:
Experience in a dual role combining marketing and customer/patient support.
Familiarity with Canva, Adobe, or social media management platforms.
Understanding of healthcare pathways or private healthcare service environments.
Familiarity with patient booking or CRM-style systems, with accurate data handling.
About us
A family-owned private therapy company specialising in Autism Diagnostic Services. Our core values centre around establishing meaningful connections with our patients and their families while delivering diagnostic assessments of the highest quality. We collaborate extensively with GPs, NHS ICBs and aim to deliver high-quality diagnostic assessments and reports.
Job description
Job responsibilities
The Marketing and Patient Services Assistant plays a dual role, supporting both KT Healthcare’s marketing and communications activity and contributing to daily operations within the Patient Services team. The role exists to strengthen our patient-focused messaging, improve the patient experience, and ensure our communications reflect the compassionate, high-quality care KT Healthcare provides.
We are seeking applicants who hold a marketing qualification and/or have proven marketing experience within the healthcare industry. Must be a commutable distance to our Chichester office.
Marketing & Communications
-
Write, edit and review messaging to ensure clarity, accessibility, and a strong emphasis on patient wellbeing.
Digital & Social Media Management
-
Manage day-to-day social media activity, including scheduling posts, responding to engagement, and supporting brand growth.
Market Research & Insights
Events & Promotional Support
Patient Services Support (dual role)
-
Handle patient enquiries (phone, email, and in-person) with professionalism, empathy, and confidentiality.
-
Work collaboratively with the Patient Services team to maintain high standards of service delivery.
Core Competencies
Essential:
-
Marketing qualification and/or proven experience of marketing within the healthcare industry.
-
Ability to create clear, compassionate and patient-focused messaging.
-
Experience with social media management, scheduling tools, analytics and insights.
-
Strong written and verbal communication skills.
-
High level of organisation and accuracy.
-
Ability to work with data and produce basic reports.
-
Confident with MS Office and general digital tools.
-
Strong interpersonal skills with the ability to support patient-facing tasks.
-
Desirable:
-
Experience in a dual role combining marketing and customer/patient support.
-
Familiarity with Canva, Adobe, or social media management platforms.
-
Understanding of healthcare pathways or private healthcare service environments.
-
Familiarity with patient booking or CRM-style systems, with accurate data handling.
-
Proficient in social media management, including scheduling tools and analytics.
-
Basic design skills using platforms such as Canva or Adobe Creative Cloud.
-
Ability to interpret digital performance data and produce simple reports.
-
Experience updating website content via a CMS
Job description
Job responsibilities
The Marketing and Patient Services Assistant plays a dual role, supporting both KT Healthcare’s marketing and communications activity and contributing to daily operations within the Patient Services team. The role exists to strengthen our patient-focused messaging, improve the patient experience, and ensure our communications reflect the compassionate, high-quality care KT Healthcare provides.
We are seeking applicants who hold a marketing qualification and/or have proven marketing experience within the healthcare industry. Must be a commutable distance to our Chichester office.
Marketing & Communications
-
Write, edit and review messaging to ensure clarity, accessibility, and a strong emphasis on patient wellbeing.
Digital & Social Media Management
-
Manage day-to-day social media activity, including scheduling posts, responding to engagement, and supporting brand growth.
Market Research & Insights
Events & Promotional Support
Patient Services Support (dual role)
-
Handle patient enquiries (phone, email, and in-person) with professionalism, empathy, and confidentiality.
-
Work collaboratively with the Patient Services team to maintain high standards of service delivery.
Core Competencies
Essential:
-
Marketing qualification and/or proven experience of marketing within the healthcare industry.
-
Ability to create clear, compassionate and patient-focused messaging.
-
Experience with social media management, scheduling tools, analytics and insights.
-
Strong written and verbal communication skills.
-
High level of organisation and accuracy.
-
Ability to work with data and produce basic reports.
-
Confident with MS Office and general digital tools.
-
Strong interpersonal skills with the ability to support patient-facing tasks.
-
Desirable:
-
Experience in a dual role combining marketing and customer/patient support.
-
Familiarity with Canva, Adobe, or social media management platforms.
-
Understanding of healthcare pathways or private healthcare service environments.
-
Familiarity with patient booking or CRM-style systems, with accurate data handling.
-
Proficient in social media management, including scheduling tools and analytics.
-
Basic design skills using platforms such as Canva or Adobe Creative Cloud.
-
Ability to interpret digital performance data and produce simple reports.
-
Experience updating website content via a CMS
Person Specification
Finance Admin
Essential
- Marketing qualification and/or proven experience of marketing within the healthcare industry.
- Ability to create clear, compassionate and patient-focused messaging.
- Experience with social media management, scheduling tools, analytics and insights.
- Strong written and verbal communication skills.
- High level of organisation and accuracy.
- Ability to work with data and produce basic reports.
- Confident with MS Office and general digital tools.
- Strong interpersonal skills with the ability to support patient-facing tasks.
Desirable
- Experience in a dual role combining marketing and customer/patient support.
- Familiarity with Canva, Adobe, or social media management platforms.
- Understanding of healthcare pathways or private healthcare service environments.
- Familiarity with patient booking or CRM-style systems, with accurate data handling.
Person Specification
Finance Admin
Essential
- Marketing qualification and/or proven experience of marketing within the healthcare industry.
- Ability to create clear, compassionate and patient-focused messaging.
- Experience with social media management, scheduling tools, analytics and insights.
- Strong written and verbal communication skills.
- High level of organisation and accuracy.
- Ability to work with data and produce basic reports.
- Confident with MS Office and general digital tools.
- Strong interpersonal skills with the ability to support patient-facing tasks.
Desirable
- Experience in a dual role combining marketing and customer/patient support.
- Familiarity with Canva, Adobe, or social media management platforms.
- Understanding of healthcare pathways or private healthcare service environments.
- Familiarity with patient booking or CRM-style systems, with accurate data handling.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
