Appointments Lead

Job description

Job responsibilities

Appointments Lead

Location: Chichester, West Sussex

Salary: £32,500 per annum

Contract: Full-time, Permanent

About Us

KT Healthcare is a family-owned organisation with personal experience of Autism and ADHD. We offer a service with a difference; one that has a real understanding of the challenges families and individuals face when accessing neurodevelopmental services.

We provide services for children, young people and adults putting exceptional client service, operational excellence, a friendly and compassionate culture, and unwavering integrity at the heart of everything we do.

About the Role

You will manage and develop a team of Appointment Coordinators while ensuring accurate, efficient appointment scheduling across all services. Acting as the escalation point for complex issues, youll work closely with clinicians, patients and internal teams to ensure a smooth, high-quality service.

Key Responsibilities

• Manage a team of Appointment Coordinators
• Oversee appointment scheduling, capacity and utilisation
• Resolve complex scheduling issues and act as escalation point
• Ensure clear communication with patients, clinicians and teams
• Maintain data accuracy, GDPR compliance and quality standards
• Identify and implement process improvements

About You

• Experience in healthcare administration or appointment coordination
• Must have previous managerial experience, leading a team
• Strong organisational and communication skills
• Confident using scheduling systems and Microsoft Office
• Understanding of confidentiality and data protection
• Positive, professional and solutions-focused approach

What we offer

• 28 days annual leave plus bank holidays
• 3 paid festive days
• Private Health Insurance
• Employee Discount Platform
• EAP Service
• Pension Contribution
• Training and development opportunities
• A culture that challenges the norm as a family run business, we know how important a fair, flexible employer that listens and cares is. We are dedicated to continuing to build a culture where people enjoy work, can thrive in their role and are supported from day one.

Apply today! Please submit your CV and a brief cover letter. We look forward to reviewing your application.

Person Specification

Experience

Essential

• Management Experience
• Experience with clinical scheduling
• Excellent communication skills

Desirable

• knowledge of neurodevelopmental conditions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kirsop-Taylor Healthcare Ltd

Address

Office 43, Enterprise Centre, Terminus Road

Chichester

West Sussex

PO19 8FY

Employer's website

https://kirsoptaylorhealthcare.com/ (Opens in a new tab)