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GPSU - General Practice Support Unit

Delivery Facilitator

The closing date is 20 August 2025

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Job summary

Are you passionate about improving healthcare services and driving positive change? Were looking for a proactive and organised Delivery Facilitator to support the implementation of key projects across our NHS Somerset teams.

Main duties of the job

You'll work closely with local teams and system partners. The postholder will provide day-to-day support and coordination, working with Primary Care team and newly forming Neighbourhood Health Teams to embed delivery and achieve success

  • Serve as a key contact and facilitator for GPSU workstreams, coordinating support and resources to ensure successful delivery.
  • Manage multiple projects simultaneously, tracking progress, identifying risks, and escalating issues as needed.
  • Promote learning and share best practices across system teams and partners.
  • Collaborate with system partners, VCSE organisations, community services, and the private sector to support wider transformation efforts.
  • Maintain accurate project documentation and contribute to business case development and reporting.
  • Support GPSU events, webinars, engagement sessions, and meetings, ensuring effective communication in collaboration with the Communications and Engagement Lead.
  • Identify opportunities for improvement and interdependencies with other local transformation projects.
  • Ensure compliance with GDPR and accessibility standards in all communications.
  • Stay up to date with NHS and public sector best practices, contributing to service improvement and innovation.
  • Take ownership of personal development and learning needs.
  • Attend relevant GPSU, Practice, and PCN meetings.
  • Be flexible to support occasional events outside normal working hours.
  • Support organisational learning through feedback and engagement insights.

About us

The GP Support Unit (GPSU) exists to champion, support, and amplify general practice in Somerset. Acting as an extension of the practice team, we help GPs and primary care professionals navigate challenges, embrace innovation, and thrive. Through collaboration, shared expertise, and hands-on support, we deliver high-quality services that reduce burden, unlock system value, and ultimately improve patient outcomes. Trusted by practices and recognised across the Somerset system, the GPSU is here to make general practice stronger now and into the future.

Details

Date posted

30 July 2025

Pay scheme

Other

Salary

Depending on experience Band 6 equivalent

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

E0474-25-0004

Job locations

GPSU Ltd

Elliott House, George Smith Way

Yeovil

Somerset

BA22 8QR


Job description

Job responsibilities

Job title Delivery Facilitator

Reports to Transformation Manager

Accountable to Chief Executive Officer

Salary Band 6 equivalent,

Proposed hours 30-37.5 hours per week

Coordinate and support the delivery of transformation programmes Work closely with clinical and operational teams to ensure smooth execution Monitor progress, identify challenges, and help find solutions Champion innovation and continuous improvement in patient care

What were looking for:

Strong communication and organisational skills A collaborative mindset and attention to detail Experience in project support or service improvement (NHS experience a plus!) Why join us? Be part of a team thats shaping the future of healthcare within Somerset. Your work will directly contribute to better outcomes for patients and communities.

Job description

Job responsibilities

Job title Delivery Facilitator

Reports to Transformation Manager

Accountable to Chief Executive Officer

Salary Band 6 equivalent,

Proposed hours 30-37.5 hours per week

Coordinate and support the delivery of transformation programmes Work closely with clinical and operational teams to ensure smooth execution Monitor progress, identify challenges, and help find solutions Champion innovation and continuous improvement in patient care

What were looking for:

Strong communication and organisational skills A collaborative mindset and attention to detail Experience in project support or service improvement (NHS experience a plus!) Why join us? Be part of a team thats shaping the future of healthcare within Somerset. Your work will directly contribute to better outcomes for patients and communities.

Person Specification

Experience

Essential

  • Experience of supporting engagement or co-design with people who use services
  • Strong communication and interpersonal skills experience to influence and engage partners
  • Extensive experience of working effectively as part of a team and positively contributing to shared objectives
  • Experience of having to communicate complex or sensitive information to a variety of audiences

Qualifications

Essential

  • Educated to degree level or equivalent experience in a relevant role
  • Evidence of continuous professional development
  • Project or programme management qualification (e.g.
  • Prince2 Foundation, APM) or equivalent experience

Knowledge and skills

Essential

  • Excellent written and verbal communication skills
  • Experience of supporting delivery of transformation or improvement programmes
  • Experience of managing workstreams, tracking milestones and reporting on progress
  • Understanding of the Somerset ICB key priorities
  • Strong planning and organisational skills
  • Able to identify and track benefits, opportunities, risks and issues.
  • Ability to manage multiple priorities and work under pressure
  • Knowledge of the NHS, primary care, or public sector landscape
  • Able to demonstrate advanced computer literacy /keyboard skills
Person Specification

Experience

Essential

  • Experience of supporting engagement or co-design with people who use services
  • Strong communication and interpersonal skills experience to influence and engage partners
  • Extensive experience of working effectively as part of a team and positively contributing to shared objectives
  • Experience of having to communicate complex or sensitive information to a variety of audiences

Qualifications

Essential

  • Educated to degree level or equivalent experience in a relevant role
  • Evidence of continuous professional development
  • Project or programme management qualification (e.g.
  • Prince2 Foundation, APM) or equivalent experience

Knowledge and skills

Essential

  • Excellent written and verbal communication skills
  • Experience of supporting delivery of transformation or improvement programmes
  • Experience of managing workstreams, tracking milestones and reporting on progress
  • Understanding of the Somerset ICB key priorities
  • Strong planning and organisational skills
  • Able to identify and track benefits, opportunities, risks and issues.
  • Ability to manage multiple priorities and work under pressure
  • Knowledge of the NHS, primary care, or public sector landscape
  • Able to demonstrate advanced computer literacy /keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GPSU - General Practice Support Unit

Address

GPSU Ltd

Elliott House, George Smith Way

Yeovil

Somerset

BA22 8QR

Employer details

Employer name

GPSU - General Practice Support Unit

Address

GPSU Ltd

Elliott House, George Smith Way

Yeovil

Somerset

BA22 8QR

Employer contact details

For questions about the job, contact:

Business Manager

Laura Watson

gpsuadmin@nhs.net

Details

Date posted

30 July 2025

Pay scheme

Other

Salary

Depending on experience Band 6 equivalent

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

E0474-25-0004

Job locations

GPSU Ltd

Elliott House, George Smith Way

Yeovil

Somerset

BA22 8QR


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