Job summary
Job description:
Are you organised, approachable, and passionate about providing excellent patient care?
We're looking for a Medical Receptionist to be the welcoming face of our busy and caring GP practice.
Location:Satis House Medical Practice, Water Orton, B46 1THHours:Part-time, 16 hours per weekContract type:Fixed term, 6 monthsSalary:£12.50 per hourStart Date:As soon as possible
What we offer:
- A supportive, inclusive, and welcoming team environment
- Training and development opportunities
- NHS pension scheme*
Main duties of the job
What youll do:
- Be the first point of contact for patients: in person, by phone, and online
- Supporting patients to get the right care, from the right person, when they need it!
- Manage patient records using clinical systems (e.g., EMIS)
- Work closely with our GPs, nurses, and wider admin team
- Handle sensitive information with care and professionalism
- Help keep the practice running smoothly with general admin duties
About us
At Spirit Primary Care we continue
to transform and revolutionize the way that we deliver Primary Care services.
With a focus on collaboration across practices, the development of more
effective triage services and the increased use of new technology, we continue
to improve the experience of Primary Care for both staff and patients.
Tracking our performance against
nationally established goals leads us to deliver better, more streamlined
patient care, helps us to reduce the administrative burden and increase the
uptake and ease of access to care.
We have an extensive multi-disciplinary team who
are keen to innovate and utilize their varied skillset and we are seeking
talented individuals like you to become a part of it!
Job description
Job responsibilities
Operations
-
Act as the first point of contact for patients and visitors, both in person and by phone.
-
Register and process patients on arrival.
-
Gather patient information to support triage or signpost to appropriate services.
-
Prepare the surgery for daily use, ensuring reception and consultation rooms are set up and tidy.
-
Support the clinical team, including handling samples and chaperoning when required.
-
Communicate messages clearly and promptly to the appropriate staff member.
-
Manage incoming correspondence (e.g. prescriptions, post, private work) within required timeframes.
-
Carry out general administrative tasks as required.
Safeguarding
Clinical Governance, Health & Safety
-
Follow all company policies and procedures.
-
Maintain patient confidentiality and data protection at all times.
-
Work safely and keep work areas clean and hazard-free.
-
Report and support the management of incidents or complaints as required.
Personal Development
Job description
Job responsibilities
Operations
-
Act as the first point of contact for patients and visitors, both in person and by phone.
-
Register and process patients on arrival.
-
Gather patient information to support triage or signpost to appropriate services.
-
Prepare the surgery for daily use, ensuring reception and consultation rooms are set up and tidy.
-
Support the clinical team, including handling samples and chaperoning when required.
-
Communicate messages clearly and promptly to the appropriate staff member.
-
Manage incoming correspondence (e.g. prescriptions, post, private work) within required timeframes.
-
Carry out general administrative tasks as required.
Safeguarding
Clinical Governance, Health & Safety
-
Follow all company policies and procedures.
-
Maintain patient confidentiality and data protection at all times.
-
Work safely and keep work areas clean and hazard-free.
-
Report and support the management of incidents or complaints as required.
Personal Development
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- What were looking for:
- Friendly, calm and confident communication skills
- Great attention to detail and the ability to multitask
- Previous receptionist or admin experience (NHS or healthcare experience a bonus!)
- A team player with a positive, can-do attitude
- Comfortable using computers and learning new systems
Specific Skills/Competencies
Essential
- Must have PC skills will be able to use basic Word, Excel and e-mail.
Desirable
- Knowledge of Primary Care Clinical systems - desirable
- Excellent communicator, both spoken and written.
- Able to maintain a professional and personal approach to all patients, despite the behaviours they demonstrate and stay calm.
- Able to work as part of a team and communicate effectively with other team members.
- Able to effectively manage own time and workload.
- Flexible, adaptable, and comfortable dealing with changing priorities.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- What were looking for:
- Friendly, calm and confident communication skills
- Great attention to detail and the ability to multitask
- Previous receptionist or admin experience (NHS or healthcare experience a bonus!)
- A team player with a positive, can-do attitude
- Comfortable using computers and learning new systems
Specific Skills/Competencies
Essential
- Must have PC skills will be able to use basic Word, Excel and e-mail.
Desirable
- Knowledge of Primary Care Clinical systems - desirable
- Excellent communicator, both spoken and written.
- Able to maintain a professional and personal approach to all patients, despite the behaviours they demonstrate and stay calm.
- Able to work as part of a team and communicate effectively with other team members.
- Able to effectively manage own time and workload.
- Flexible, adaptable, and comfortable dealing with changing priorities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Spirit Primary Care Limited
Address
Statis House Surgery
10 Birmingham Road
Water Orton
Birmingham
B461TH