Job summary
We are looking for a professional, friendly, and organised Medical Receptionist to join our busy and supportive primary care team.
You will be the first point of contact for patients and play a vital role in delivering excellent front-line service. This is a great opportunity for someone who thrives in a patient-facing role, enjoys working in a team, and wants to make a positive contribution to the local community.
Main duties of the job
Provide a warm and professional welcome to all patients, visitors, and healthcare professionals
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Answer telephone and face-to-face enquiries promptly and efficiently
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Book, amend and cancel patient appointments using our clinical system (e.g., EMIS)
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Manage repeat prescription requests, patient registrations, and other routine administrative tasks
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Handle confidential information in line with data protection and practice policies
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Work collaboratively with the wider practice team to support smooth day-to-day operations
About us
With our total triage model, there's no more 8am rush!
As a Medical Receptionist, youll be part of a team thats reimagining primary care, making it better for patients and staff alike.
Valued for the vital role you play in keeping everything running smoothly, you will work alongside a wide range of clinicians, helping patients to access the right care, when they need it.
We listen to our teams, invest in their growth, and celebrate every step forward, big or small - come and join us!
Job description
Job responsibilities
Reception Duties:
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Greet patients and visitors in a professional, courteous, and efficient manner
-
Manage incoming telephone calls, including booking appointments, taking messages, and signposting patients appropriately using the practices triage system
Support patients to book appointments through eConsult
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Book, amend, and cancel appointments using clinical systems (e.g., EMIS)
-
Register new patients and process changes to patient records
Administrative Tasks:
-
Process repeat prescription requests accurately and in a timely manner
-
Handle incoming and outgoing mail and email correspondence
-
File and scan clinical documents into patient records
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Support the wider admin team with tasks such as referrals, recalls, and data entry
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Maintain the confidentiality of patient information at all times
Teamwork & Communication:
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Liaise with clinical staff and external services as needed
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Communicate effectively with patients from a wide range of backgrounds, sometimes in distressing or sensitive situations
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Attend team meetings and contribute to practice improvements
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Participate in ongoing training and development
Job description
Job responsibilities
Reception Duties:
-
Greet patients and visitors in a professional, courteous, and efficient manner
-
Manage incoming telephone calls, including booking appointments, taking messages, and signposting patients appropriately using the practices triage system
Support patients to book appointments through eConsult
-
Book, amend, and cancel appointments using clinical systems (e.g., EMIS)
-
Register new patients and process changes to patient records
Administrative Tasks:
-
Process repeat prescription requests accurately and in a timely manner
-
Handle incoming and outgoing mail and email correspondence
-
File and scan clinical documents into patient records
-
Support the wider admin team with tasks such as referrals, recalls, and data entry
-
Maintain the confidentiality of patient information at all times
Teamwork & Communication:
-
Liaise with clinical staff and external services as needed
-
Communicate effectively with patients from a wide range of backgrounds, sometimes in distressing or sensitive situations
-
Attend team meetings and contribute to practice improvements
-
Participate in ongoing training and development
Person Specification
Experience
Essential
- Excellent communication and interpersonal skills
- Good IT and keyboard skills
- Ability to remain calm under pressure and prioritise tasks
- Strong attention to detail
- A team player with a flexible and proactive attitude
- Respect for confidentiality and understanding of patient privacy
Desirable
- Previous experience in a medical or NHS reception/admin role
- Familiarity with clinical systems (e.g., EMIS, Docman)
- Knowledge of medical terminology
- Understanding of primary care or NHS services
Person Specification
Experience
Essential
- Excellent communication and interpersonal skills
- Good IT and keyboard skills
- Ability to remain calm under pressure and prioritise tasks
- Strong attention to detail
- A team player with a flexible and proactive attitude
- Respect for confidentiality and understanding of patient privacy
Desirable
- Previous experience in a medical or NHS reception/admin role
- Familiarity with clinical systems (e.g., EMIS, Docman)
- Knowledge of medical terminology
- Understanding of primary care or NHS services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Spirit Primary Care Limited
Address
Statis House Surgery
10 Birmingham Road
Water Orton
Birmingham
B46 1TH