Senior Clinical Pathway & Product Manager

Job summary

This Senior Clinical Pathway & Product Manager will initially own our Autism and ADHD assessment and treatment pathways. Your goals are to ensure a fantastic family experience and high quality care, as well as service efficiency.

You will lead a cross-functional squad of clinical and delivery colleagues, and also collaborate closely with our engineering team to shape the technology and systems that empower our care coordination and clinical staff to deliver high-quality care.

This is an exciting opportunity for an experienced professional in tech-enabled care pathways to join a super fast growing startup with a team of passionate colleagues! Demonstrating success in this role opens career growth options, including promotion to Lead and Director, as well as opportunities to lead the launch of further clinical services, and to recruit and lead a team.

Main duties of the job

Responsibilities

Ensure success of our current pathways:

• Lead the full lifecycle of our clinical service pathwaysfrom design and implementation to monitoring, optimisation, and scalingwhile developing and iterating our technical product in collaboration with the engineering team.

• Collaborate with internal functions and external stakeholders to understand service requirements, identify unmet needs, and apply a user-centered design approach to translate these into actionable service and technical solutions.

• Own product and service frameworks including, but not limited to, actionable roadmaps, agile methodologies, OKRs, product specifications, pathway training materials, tickets, user mapping, and discovery processes.

• Manage multiple complex projects throughout their lifecycle by adhering to project management best practices (e.g., Agile, Prince2) tailored to project type.

• Own business-critical pathway KPIs, monitor performance, drive improvements using data insights, and create prioritised action plans for strategic decision-making.

• Conduct risk assessments together with relevant stakeholders (e.g. clinical, engineering) and support incident investigations as needed.

• Conduct regular market research and competitor analysis to stay abreast of emerging trends and identify opportunities for innovation.

About us

We provide families with high quality specialist NHS care within 4 weeks of GP referral.

Our first service, children and young peoples autism assessments went live in November 2024 and we are launching ADHD assessments and treatment in 2025.

We were founded as dont think it is right that families are waiting 2-5 years for NHS childrens autism and ADHD assessments, and this crisis has recently been highlighted by the Childrens Commissioner for England.

Neurodiversity services are our first step to tackling all NHS specialist care waiting lists. We will launch more NHS services soon including for adult autism and ADHD, memory assessments, paediatric allergy, and dermatology.

How is Paloma different?

• We are clinically-led and Care Quality Commission (CQC) registered, with a friendly and approachable team

• We have built our own patient record IT system to:

• Give our patients a more consumer-like experience of healthcare

• Free our clinicians from admin to focus on patient care

• Our strong culture, including transparency, a sense of community, and supporting staff career development

• The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined their previous companies have treated over 1 million NHS patients in the last 15 years!

• Being backed by leading healthcare investors (Triple Point Ventures and Heal Capital), allowing us to move fast