Enviva Complex Care

Complex Care Support Worker

Information:

This job is now closed

Job summary

This is an exciting opportunity for an experienced Complex Care Support Worker to join the Libertatem Healthcare Group in Norwich. As a Complex Care Support Worker, you will be responsible for providing comprehensive care and support to a young man with complex needs, including Alfie's syndrome and a spinal injury. The role involves a range of responsibilities, from managing seizures and administering medication to providing emotional support and helping the client live a fulfilling life.

Main duties of the job

The Complex Care Support Worker will be responsible for following a detailed care plan, monitoring and responding to seizures, providing manual handling assistance, administering medication, and using specialized equipment such as a jejunal tube, NG tube, and BiPAP machine. The role also involves creating a calm and attentive atmosphere, as the client may tire easily. The successful candidate will have experience in complex care, strong communication and interpersonal skills, and a compassionate, patient, and empathetic nature.

About us

Libertatem Healthcare Group is a provider of tailored care packages for individuals who have experienced personal injury or medical negligence. The company is dedicated to delivering exceptional care and promoting independence, with a focus on communication and client-centered support. Libertatem Healthcare Group is rated Outstanding by the Care Quality Commission and is a registered provider with CIW in Wales.

Details

Date posted

15 October 2025

Pay scheme

Other

Salary

£15.14 to £17.30 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

1394716618

Job locations

Libertatem Healthcare Group

Norwich

NR14 7AH


Job description

Job responsibilities

Join Our Team as a Complex Care Support Worker – Make a Real Difference!

We’re offering an exciting opportunity for a support worker to work alongside our client with complex needs in Rockland St. Mary, Norfolk.

Pay: £15.14 per hour weekdays, £16.22 per hour Saturdays & £17.30 per hour Sundays.

Hours: Full or part-time - up to 40 per week  (12 or 24 hour shifts with sleeping nights, required seven days a week)

About the Role

You’ll be supporting a young man in his 20's who has complex needs due to Alfie’s syndrome and spinal injury, including: seizures, mobility issues and learning difficulties. We're looking for someone with experience in complex care and the ability to build a strong, supportive relationship through clear communication and empathy.

He lives at home with his loving and lively family. He enjoys football, baking, quiz shows and chatting - his favourite topics range from Peppa Pig to world politics. He’s warm, funny, and truly inspiring. Your role will be to support him physically and emotionally, helping him live life to the fullest.

What We’re Looking For

Due to the client's needs, we’re seeking a female support worker with:

  • A genuine passion for care and making a difference
  • Strong communication and interpersonal skills
  • Compassionate, patient, and empathetic nature
  • Reliable, committed, and flexible approach
  • Experience in complex care and managing challenging behaviours
  • Ability to work independently and as part of a team

You’ll need to be confident working independently and collaboratively, with the ability to build a trusting relationship with the client and her family.

Key Responsibilities

  • Following a detailed care plan with precision
  • Monitoring and responding to seizures and epilepsy-related symptoms
  • Remaining vigilant and ensuring safe seizure management
  • Administering rescue medication if required, according to the care plan
  • Providing reassurance and safety during post-seizure recovery
  • Supporting a daily/nightly bowel and urinary programme
  • Managing mobility and physiotherapy exercises
  • Providing manual handling assistance (including transfers)
  • Delivering medication safely and accurately
  • Feeding via jejunal tube
  • Using NG tube for drainage and bipap machine for breathing support
  • Using suction equipment when needed
  • Ensuring a calm and attentive atmosphere as the client may tire easily

Why Join Us?

As part of Libertatem Healthcare Group (a Sonderwell company), you’ll be joining a team dedicated to delivering exceptional care and promoting independence.

Benefits include:

  • Access to our benefits and communication platform
  • Exclusive discounts at thousands of retailers
  • Wellness Centre and financial wellbeing support
  • Gym membership and healthcare cash plan discounts
  • Employee Assistance Programme (EAP)

About Libertatem Healthcare

We specialise in supporting individuals who have experienced personal injury or medical negligence. Our care packages are tailored to each client, with independence and communication at the heart of everything we do.

Apply Now

If you’re passionate about making a difference and want to be part of a supportive, values-driven team, we’d love to hear from you.

Contact: Daniel.Scratcher@libertatemhealthcare.co.uk

#Libertatem

Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that both adult’s and children’s wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work.

We are proud to be rated OUTSTANDING by the Care Quality Commission and are a registered provider with CIW in Wales.

Job description

Job responsibilities

Join Our Team as a Complex Care Support Worker – Make a Real Difference!

We’re offering an exciting opportunity for a support worker to work alongside our client with complex needs in Rockland St. Mary, Norfolk.

Pay: £15.14 per hour weekdays, £16.22 per hour Saturdays & £17.30 per hour Sundays.

Hours: Full or part-time - up to 40 per week  (12 or 24 hour shifts with sleeping nights, required seven days a week)

About the Role

You’ll be supporting a young man in his 20's who has complex needs due to Alfie’s syndrome and spinal injury, including: seizures, mobility issues and learning difficulties. We're looking for someone with experience in complex care and the ability to build a strong, supportive relationship through clear communication and empathy.

He lives at home with his loving and lively family. He enjoys football, baking, quiz shows and chatting - his favourite topics range from Peppa Pig to world politics. He’s warm, funny, and truly inspiring. Your role will be to support him physically and emotionally, helping him live life to the fullest.

What We’re Looking For

Due to the client's needs, we’re seeking a female support worker with:

  • A genuine passion for care and making a difference
  • Strong communication and interpersonal skills
  • Compassionate, patient, and empathetic nature
  • Reliable, committed, and flexible approach
  • Experience in complex care and managing challenging behaviours
  • Ability to work independently and as part of a team

You’ll need to be confident working independently and collaboratively, with the ability to build a trusting relationship with the client and her family.

Key Responsibilities

  • Following a detailed care plan with precision
  • Monitoring and responding to seizures and epilepsy-related symptoms
  • Remaining vigilant and ensuring safe seizure management
  • Administering rescue medication if required, according to the care plan
  • Providing reassurance and safety during post-seizure recovery
  • Supporting a daily/nightly bowel and urinary programme
  • Managing mobility and physiotherapy exercises
  • Providing manual handling assistance (including transfers)
  • Delivering medication safely and accurately
  • Feeding via jejunal tube
  • Using NG tube for drainage and bipap machine for breathing support
  • Using suction equipment when needed
  • Ensuring a calm and attentive atmosphere as the client may tire easily

Why Join Us?

As part of Libertatem Healthcare Group (a Sonderwell company), you’ll be joining a team dedicated to delivering exceptional care and promoting independence.

Benefits include:

  • Access to our benefits and communication platform
  • Exclusive discounts at thousands of retailers
  • Wellness Centre and financial wellbeing support
  • Gym membership and healthcare cash plan discounts
  • Employee Assistance Programme (EAP)

About Libertatem Healthcare

We specialise in supporting individuals who have experienced personal injury or medical negligence. Our care packages are tailored to each client, with independence and communication at the heart of everything we do.

Apply Now

If you’re passionate about making a difference and want to be part of a supportive, values-driven team, we’d love to hear from you.

Contact: Daniel.Scratcher@libertatemhealthcare.co.uk

#Libertatem

Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that both adult’s and children’s wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work.

We are proud to be rated OUTSTANDING by the Care Quality Commission and are a registered provider with CIW in Wales.

Person Specification

Qualifications

Essential

  • The ideal candidate for this role will have experience in complex care and managing challenging behaviors, as well as the ability to work independently and as part of a team. A genuine passion for care and making a difference, strong communication and interpersonal skills, and a compassionate, patient, and empathetic nature are also essential.
Person Specification

Qualifications

Essential

  • The ideal candidate for this role will have experience in complex care and managing challenging behaviors, as well as the ability to work independently and as part of a team. A genuine passion for care and making a difference, strong communication and interpersonal skills, and a compassionate, patient, and empathetic nature are also essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Enviva Complex Care

Address

Libertatem Healthcare Group

Norwich

NR14 7AH


Employer's website

https://sonderwell.co.uk/ (Opens in a new tab)


Employer details

Employer name

Enviva Complex Care

Address

Libertatem Healthcare Group

Norwich

NR14 7AH


Employer's website

https://sonderwell.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Recruitment Team

Libertatem Healthcare Group

recruitment@sonderwell.co.uk

Details

Date posted

15 October 2025

Pay scheme

Other

Salary

£15.14 to £17.30 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

1394716618

Job locations

Libertatem Healthcare Group

Norwich

NR14 7AH


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