Business Relationship Manager

Job description

Job responsibilities

About the Opportunity:

Are you a confident relationship-builder with a strong background in account management within complex care or healthcare services? We’re looking for a proactive and people-focused Business Relationship Manager to lead stakeholder engagement across the North region, covering areas from the Scottish Borders down through Newcastle, Manchester, and Liverpool.

In this highly visible, field-based role, you’ll own and develop relationships with private case managers, ICBs, and local authorities, ensuring the successful mobilisation and retention of high-quality complex care packages. Working closely with our Clinical Lead and reporting directly to the Sales Director, you’ll be the local face of the business, responsible for growth, client satisfaction, and seamless delivery in a values-led environment.

Responsibilities:

• Own key relationships with case managers, local authorities, and Integrated Care Boards across your region.
• Identify new opportunities for growth while managing existing accounts to ensure long-term retention.
• Work in partnership with internal teams (clinical, operations, mobilisation, recruitment) to ensure care packages are activated quickly and smoothly.
• Track and report all activity via CRM, ensuring up-to-date client data and accurate pipeline forecasting.
• Attend regional and national events to promote services and build your professional network.
• Support local delivery by knowing every case manager and package within your geography.

The successful candidate will be able to demonstrate the following:

• Proven relationship/account management experience in complex care, healthcare, or social care.
• Ability to build trust and influence across a wide variety of stakeholders.
• Knowledge of funding flows and package mobilisation timelines within complex care.
• Strong organisational skills with the confidence to manage a field-based, autonomous workload.
• Previous engagement with case managers, ICBs, or local authorities is highly desirable.
• Full UK driving licence and willingness to travel frequently across the region.

In return, we are offering:

• Salary up to £60,000 per annum
• £3,500 annual car allowance
• 25 days annual leave + bank holidays
• Comprehensive training and development opportunities
• Support for your personal and professional development in a values-led organisation

Hours of Work:

• Monday – Friday, 9:00am – 5:30pm

If you’re ready to bring your energy, empathy, and expertise to a role where you’ll make a meaningful difference in people’s lives, we’d love to hear from you.

Our Safeguarding Commitment

Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that both adult’s and children’s wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work.

The Libertatem Healthcare Group is rated OUTSTANDING with the Care Quality Commission and is a registered provider with CIW in Wales.

Person Specification

Qualifications

Essential

• The successful candidate will have proven relationship/account management experience in complex care, healthcare, or social care, along with the ability to build trust and influence across a wide variety of stakeholders. Knowledge of funding flows and package mobilisation timelines within complex care, as well as strong organisational skills and the confidence to manage a field-based, autonomous workload, are also essential. Previous engagement with case managers, ICBs, or local authorities is highly desirable, and a full UK driving licence and willingness to travel frequently across the region are required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Enviva Complex Care

Address

Libertatem Healthcare Group

Manchester

M60 7RA

Employer's website

https://sonderwell.co.uk/ (Opens in a new tab)