Senior Care Coordinator

Job description

Job responsibilities

About the Opportunity:

We are seeking a dedicated and experienced Senior Care Coordinator to join our growing team. This role is essential to ensuring that our clients receive the highest quality of care and that our support workers are well-supported and motivated. This is an exciting opportunity for a proactive individual with experience in either domiciliary or complex care coordination who thrives in a dynamic environment and has a passion for leading others.

As the Senior Care Coordinator, you will act as the primary point of contact for clients and support workers, providing critical operational support and overseeing daily care logistics. In this senior role, you’ll also coach and mentor team members, fostering a supportive and high-performing environment.

Key Responsibilities

Client Care

• Develop and manage care schedules to meet clients’ needs, ensuring coverage for staff absences.
• Monitor and address cancelled care hours with Team Leaders.
• Oversee high-quality, person-centred care and maintain strong communication with clients and families.
• Host team meetings to promote collaboration and problem-solving.

Staff Management

• Match support workers to clients in partnership with recruitment.
• Collaborate with HR and Clinical Leads to address staff issues and ensure ongoing training.
• Coach and mentor team members, supporting their growth and development.

Communication and Collaboration

• Coordinate with internal and external stakeholders to ensure seamless care.
• Supervise care and medication standards and maintain accurate records.
• Report on client progress and share service impact with stakeholders.

Operational Efficiency

• Plan and deploy resources efficiently across care packages.
• Complete scheduling for clients and support with billing, payroll, and participate in the on-call rotation.

About You

• Strong customer service skills with experience in domiciliary care or a similar complex care environment.
• Outstanding communication and logistical planning skills.
• Ability to work both independently and as part of a team, with a calm approach under pressure.
• Mentoring and coaching experience to support the development of other team members.
• Own transport is essential.

What We Offer

• Basic Salary between £30,000 - £35,000 depending on experience
• Be part of a committed team dedicated to making a difference in clients’ lives.
• Growth opportunities and a supportive work environment.

Apply Today!

If you're passionate care and want to be part of a team that truly makes a difference, we'd love to hear from you.

Person Specification

Qualifications

Essential

• Strong customer service skills with experience in domiciliary care or a similar complex care environment. Outstanding communication and logistical planning skills. Ability to work both independently and as part of a team, with a calm approach under pressure. Mentoring and coaching experience to support the development of other team members.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Enviva Complex Care

Address

Sonderwell

Wokingham

RG41 2PY

Employer's website

https://sonderwell.co.uk/ (Opens in a new tab)