TIC Health

Lung Cancer Screening Administrator

This job is now closed

Job summary

NHS England is launching a national Lung Cancer Screening Programme (previously named Targeted Lung Health Checks) to improve early lung cancer detection in areas with high prevalence. This programme invites at-risk patients for a Lung Health Check risk assessment, with higher-risk individuals offered a low-dose CT scan. The primary goal is to enhance early-stage diagnosis and improve survival rates. TIC Health is proud to be delivering the Lung Cancer Screening Programme across Norfolk and Waveney in partnership with the NHS, beginning early next year.

An exciting opportunity has arisen to support this life saving service. We are looking for a highly motivated administrator to join our team, based at our screening office based in Yate, near Bristol. In this key role, you will contribute directly to delivering a high-quality, patient-focused service.

We are looking for someone with comprehensive administration skills, who is computer literate and has excellent communication skills; previous NHS experience would be advantageous. If you are enthusiastic, proactive, enjoy the challenge of working in a fast-paced environment and interested in joining a team who are dedicated to delivering the best service possible, this could be the role for you.

Main duties of the job

As a Lung Cancer Screening Administrator, you will work collaboratively to facilitate the smooth running of the patient pathway and will ensure a coordinated and streamlined administrative process that revolves around the patient and their individual needs. A key aspect of the role is arranging appointments for patients to be assessed by a specialist nurse for a Lung Health Check, to see if they require a CT scan, and booking CT scan appointments. This requires excellent communication skills, with a degree of sensitively, empathy and sensitivity. The post holder will liaise with hospital departments, GP surgeries and external colleagues.

About us

Since 2018, TIC Health has proudly partnered with the NHS to deliver managed imaging services, including mobile CT, MRI, and mammography. With a state-of-the-art fleet of over thirty mobile and modular imaging systems, TIC provides high-quality, accessible imaging solutions across the UK and Europe. By investing in the latest CT technology, TIC designs mobile units that prioritise patient comfort and improve service efficiency.

In addition to imaging, TIC Health offers a range of medical services, including GP clinics and cardiac screening, and will soon launch educational programmes to support healthcare professionals development. TIC is committed to advancing healthcare accessibility and quality, making a lasting impact on patient care.

Date posted

12 November 2024

Pay scheme

Other

Salary

Depending on experience Based around NHS AfC Band 4 or above

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

E0455-24-0002

Job locations

Armstrong Way

Yate

Bristol

BS37 5NG

Job description

Job responsibilities

The Lung Cancer Screening Administrator will be responsible for providing clerical and administrative support for the screening programme. Working as part of a multi-disciplinary team, you will issue invitations adhering to programme deadlines, be a direct point of contact for patients, including telephone calls, schedule appointments, and provide the nursing staff with administrative support to ensure onward referrals / outcomes are issued in line with key performance indicators. The role will require a flexible approach, and the candidate will be required to work in a fast-paced environment, delivering to tight deadlines.

Main Duties

Be the first point of contact for participants wishing to engage in the programme.

Use the dedicated Patient Admission System (PAS) to book appointments and record information as required.

Effectively process and accept referrals for participants wishing to partake in the programme.

Record telephone contacts and administrative templates in the PAS in line with service guidelines.

Use appropriate methods of communication to build confidence and credibility of the service with representatives from external agencies and organisations.

Provide key information, advice, and guidance to participants.

Undertake administrative duties in line with the participant administration pathway.

Maintain confidentiality in respect of all patient and staff information in line with Data Protection Act.

To be patient focused when representing the service; ensuring that all patients are given welcoming, supportive, and helpful.

Deal with all calls, enquiries and messages in a professional manner, relaying messages to the wider team and taking appropriate action.

Manage and prioritise own workload.

Work as an effective team member, demonstrate good personal communication skills, and actively promote excellent team and interdisciplinary relationships.

Assist with data collection activities by ensuring records are up to date; maintain accurate, clear, and legible documentation in all legal records in accordance with the Data Protection Act.

Monitor virtual Lung Health Check clinics to ensure full utilisation of appointments.

Organisational Responsibilities

Being aware of and adhere to administrative procedures and protocols relevant to the post.

Observing and adhering to all TIC Health policies and procedures.

Demonstrate TIC Health values and behaviours.

Education and Training

To contribute to and agree a continuing Personal Development Plan.

Ensuring completion of timely Appraisal process with designated line manager.

To attend internal or external courses as agreed within the plan or ad hoc training and development as requested by management.

To attend on-going refresher training within their job role as legislation changes and upgrades to local systems are introduced.

Ensure mandatory training including Information Governance training is maintained within compliance date arranging time with line manager to complete when required.

Participate in departmental meetings and awareness sessions as and when required.

Develop IT skills necessary to support the post.